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HiI have a buzzing sound coming through my playbar - 1st gen.It appears to be from the source (tv) as I was not getting it on Spotify.  I have changed the optical cable. Still getting it.My sound settings are set to PCM.Once I turn tv off it remains for a few seconds before continuing. When I reset by unplugging power it disappears before returning again. Any assistance appreciated.  support - diagnostics submitted ref 1335267663 

I have a Gen 1 Sonos One in the kitchen, and a Gen 2 Sonos 1 in the living room as part of a surround-sound set-up. For a while, the speaker closest to me would respond when I said the wake word, but increasingly, despite virtually whispering in the kitchen, the living room would start playing. I’m guessing the improvements in the Gen 2 are making it a lot more reactive! Is there any way of manually tweaking the mic sensitivity so I can ensure the right speaker responds? 

Hi,I was having some wifi drops with my ISP router, so I bought an Tp-Link Archer c80. I set it up in AP mode and began migrating everything to the new networks. I disabled the old wifi networks and everything was good until I tried to set my sonos equipments.I have a playbar and a sub(gen2) on the living room and a play:1 in the bedroom. I’ve spent a few hours around this I cannot get the speakers to work. They show up in my system with the IP’s the router assigned, but each time I try to start playing something I get a generic error (can’t add to playlist 701).I tried everything I remembered, reseting both routers, wiping app data, reinstalling app, changing wifi channel to 1,6 or 11, etc.I then disconnect everything from power and did a factory reset on the playbar. I start the set up and everything goes fine, it gets discovered, added to the wifi but fails in adding device to account. If I clear app, try to join an existing system, it finds the play:1 or the sub, continues the set

Strangely, my activity(usage)  weekly / YTD log showing hours used by speakers/ groupings seems to be no longer available.. perhaps it's and I've forgotten from which menu button to find it ... but I don't think so..

Hello guys. Good morning/evening wherever you maybe 👍 just want to ask about my sonos app,there’s this written under the TV says stereo pcm? Then checked it on my tv settings all I’ve got is pcm or dolby 2.0. Just want to ask which is better to use? Tried choosing the dolby but it felt like it make my beam louder than pcm but lacking of surrounds. Hope you can help me. Thanks and stay safe 🙏👍

Hi wondering if you can help.  I have a Sky Q remote and has always worked the Playbar  but tonight something strange has happened.  the remote works the volume but only 2-3ft away but any further away it doesn’t respond.  the control is not faulty and works perfectly for every feature it’s programmed for so my fault finding is pointing to the bar, has anyone had the fault before or know or a fix?  I’ve power cycled the unit but doesn’t make any difference, I’ve also turned the IR off and on through the app.  please help  cheers 

I recently updated my LG webos software version to 03.21.18 and lost the ability to turn volume up or down on my Sonos Arc through the Apple TV 4K remote. Has anyone else had this issue as everything worked perfectly before!Now I can’t vol + / - using the Apple TV 4K remote. Is it a bug in software update, or something else? Any tips appreciated  My set-up:TV - [LG] webOS TV OLED65CX5LBSpeaker - Sonos ArcMedia player - Apple TV 4K 

I live in Toronto, and my TV cable is Rogers Ignite which uses hdmi cables to connect to my BenQ projector.  I understand that the beam has to connect directly to my projector through one of the two existing HDMI ports, how do i connect my cable box and roku or xbox?thanks   

Hello, I`m a Brazilian living in Spain and I think a lot of people living in different countries will understand my point. I have Alexa controlling my hose for a long time now an I like to speak in Brazilian portuguese with my Alexa (my mother language). I think other people living abroad would like the same if your language is officially under Alexa controls.Alexa is available in portuguese for a long time and all my echo devices and even devices embedded like Samsung and others work fine using the Alexa controls in portuguese.Now I bought a Sonos ARC and by my surprise I cannot put the embedded Alexa in portuguese. I don´t understand. I understand the app and the manual in english in just a few others, but why Alexa, that is a standard service from Amazon is not available in the languages already existent in the system.And to be even more surprised, I was look some old forums and seems that there is no plan to include more languages in Sonos. Is that true? Do we have a plan or a time

We would like to link a security camera to hardwired Sonos speakers. So an alarm can sound through the Sonos speakers when motion is detected through the security camera. Most of the house, including security, is controled via a Control 4 app. Could you please engineer the software to allow for such a scenario to be programmed?

BuonaseraVorrei sostituire le PLAY 1 con IN CEILING per il mio Home teather qualcuno di voi sa se funzionano per avere 5.1 ?Grazie mille

Hello everyone!    I couldn't find any new topics on the fact that extra channels do not show up in the Sonos Sirius XM integration. I find it very odd that the app on my phone allows me to cast to Google but not to Sonos. Spotify allows me to cast to Sonos. Are they still adding people to the list for this I'm not sure why an integrator is large as Sonos can't get the extra channels added even though they don't have numbers you would think it's pretty easy to do so. If anybody's got a hack let me know I appreciate it.

its been a rough week trying to go through these forums trying to get my Sonos and unifi to play nice. Set up -network unifi dream marine pro. Poe 24 switch. ap ac pro.sonos- arc, sub gen 3, 2 fives, oneto make it easier I am only using the one and 1 five.I reset the sonos app and I can add one of the two speakers to the app but not the other, doesn't matter which I add, second one doesn't link. I downloaded the sonos app on my Mac and was able to add the other speaker but on the app on the phone I can see 5 and on the laptop I can see the one.  if I use spotify I can airplay to both speaker but I can't see them in Sonos Controller app. I have tried many of the unifi suggestions in this forum. Any assistance on how to get my sound system running will be greatly appreciated. I have an ethernet cord going to the one atm. tried a lot of things but can't seem to solve it.  

All my hdmi ports are occupied, by a nintendo switch, an apple tv, a ps5 and an xbox series x. I have a 5.1 setup with the arc two rears and a sub but the LG OLED C7 doesnt support 2.1 and thus doesnt transmit Dolby Atmos. Given this, is there any significant disadvantage to connecting a Sonos Arc to an LG OLED C7 via optical port than via hdmi?

Hi...is there a visual way to determine a Gen 2 Connect & Amp from a Gen 1? I have heard that the Gen2 has the Pause/Play button on the front rather than the Mute button, but have been unable to verify this….I am looking to buy some Gen2 Connects. 

HiWith great enthusiasm I have read the reviews of the Sonos Arc. I am looking for a Dolby Atmos setupthat both sounds good for movies and music and looks good (wife friendly). The reviews suggest that the Sonos Arc + 2x Sonos One + Sonos Sub meets these requirements.The only thing that keeps me from pressing the buy button is my doubts about the dimensions of my living room. The room is not rectangular and low-ceilinged. Below you see the details.Will a Sonos setup be a good solution for me and will Atmos work? I sure hope so.

Hi all,I have bought PLay 3 to use with my PC mainly for video calls and Youtube. Seems like it cannot be used with Youtube that I play a song directly I have to use the app which is pretty useless and old.No idea what to do seems like I have wasted my money.

Dear since this evening, the sound of my sonos move is very bad. I did reset it but no change. Is there something I need to do to recover the great sound I had until yesterday. I have my move since less than a year.thanks for your help

Everything was working fine till I was using a Symfonisk speaker with the first version of AirPlay and iTunes. Then the new Sonos App came along, AirPlay 2 came along and now it’s a total nightmare. Sometimes the Symfonisk speaker shows up among the possible destinations, sometimes not. Some days you can see the speaker from iPhone, but not from the Mac or Apple TV. Today for example the speaker was playing happily from my MacBook, but then, in the afternoon it decided to go for a nap and it’s impossible to see it from the Music app on the Mac. It’s still visible from iPhone. I already tried a few speaker reset-and-reconfig; speaker and all other devices are on the same 2.4 GHz WiFi; tried to reset router a few times, same behaviour pops up again. (also can’t spend my days resetting things because of bloated software)The thing that drives me mad is that there are other AirPlay2 devices on the network and they all work with no fuss. Did anybody have the same problems and found a solutio

I have surround sound for my tv so a Sonos sound bar, sub and a pair of Sonos ones, a play 5 and a one in the kitchen but I’m building an extension and want to fit a pair of ceiling speakers for the TV, I don’t want to use it with anything else other than Sonos equipment, so do I need an amp?

Hello everyone. I am looking for some advice on setting up my Sonos Amp in-ceiling speakers and Sonos Beam to effectively have a 5.1 surround sound configuration. The current sound is definitely not optimal. The beam is too soft during one on one conversations/dialog scenes and the ceiling speakers are too loud during action scenes with background audio to hear anything else. I’ve tried adjusting the Surround “TV Volume” but I just can not seem to find an optimal setting for both the Beam and Ceiling speakers to work together. The Sonos amp is connected to four in-ceiling Sonance speakers (two L and two R), and all four are located behind the optimal viewer seating area. I then have a Sonos Beam under the TV with HDMI and may plan is to add a Sonos Sub at a later time. Nothing is wired to Ethernet, and nothing is wired together, just managing it all on the Sonos app. I obviously setup the surrounds one I plugged in the Beam, because that option became available. I’ve also done the True

Just purchased and installed a new LG tv with the Magic Remote. I cannot get the remote to control the volume on my Playbar. Anyone have any specific fixes?

Hello,I would like to control the volume levels of my two Sonos One SL separately although they are paired. To be more precise, I need one of the Sonos to be louder than the other one (they are placed in 2 different rooms, one needs low level and the one needs a higher volume level). Is this possible ? Currently when I adjust the volume locally on one of the Sonos, it adjusts it on the other one too.Thanks for your help !

Hi,How do I update my first and last name on my account?Thanks.

Scrobbling to Last.fm from my Sonos system has been working flawlessly since I set it up a year ago, until just a couple days ago.  My first instinct was to try and disconnect/re-connect Last.fm from within the Sonos app, but before I did that I noticed Last.fm wasn’t in the list of available services (both in the PC and iOS Sonos apps) to add.  I still see my Last.fm account as one of the active services running but I’m hesitant to remove it since there doesn’t appear to be a way to re-add it.Has something changed? Eric