Answered

I know the S2 app unlocks new Sonos features.  But does it make a difference in sound quality between S1 and S2 apps?

Wanted to know if you can use wireless headphones with a sonos port system? Bluetooth?

One play 1 in my system has been temperamental before then was fine but now won't add and play tracks, with 1001 errors. Have restarted, reset, moved system to wired via a playbar but still getting the same error. It is only 7 metres from the router and playbar, line of sight, no walls in the way. Any suggestions? Thanks in advanceNick 

Since I am no longer able to stream my music from my phone, I have tried to do it from my laptop, running Windows 10, fully updated.  However, when I try to do this, the app on my laptop asks to start updating the software on Sonos, then tells me that the update has failed and that there is something wrong.  How this company stays in business is a mystery to me.  Streaming music over the network is dumb when bluetooth is simpler and doesn’t depend on a router.  I’m not ready to give it away and buy a BOSE.  

Hi i have constantly cracking noise in my sonos play 5 after I cange network at home (to better router) what can be the problem ? SonosOne are working great but not the big play 5   diagnostic number: 903182096

Hi everyone & thanks in advance for any help.l have an LG Oled & going to purchase a Beam.in the same room l have 2 Sonos Ones on either side of the TV & 2 in ceiling speakers powered by a ZP120 Connect Amp (yep it’s old but no reason to change :-).Can l configure this as a surround set up, if so how would you do it.Use all of the speakers or just the Beam & the ceiling & move the Ones elsewhere ?

Starting situationPlay:3 and One grouped, playing music. Play:3 is connected to the network through ethernet cable, One through 2.4Ghz wireless.ActionStopped music, unplugged One.ProblemWhen plugging One back in, it directly shows up as grouped with the same Play:3 as before unplugging. The One does not play any music but the Play:3 does. When trying to ungroup, the app briefly 'thinks' and then gives an error. Unable to connect with device. Try again later.Other infoPlay:3 works as it should, both with and without being grouped with the One.Tried power cycling devices, as well as the router.Diagnostic info has been supplied:  980145175.

I have 4 Connect:Amps that I’ve set up in a Wired setup (one amp has a hard wired ethernet cable).I continually get dropouts on the Connect:Amps when using Spotify This happens both from within the spotify app and the sonos app.  I do not get dropouts on the 3 Play:1 speakers I have.I’ve tried connecting different Amps to the ethernet, switching to full wireless mode, and still get the audio drops.I have a very fast router, clocking 400Mbps routinely via wireless near the amps, and even faster when wired.Anyone have suggestions on how to keep the drops from happening?  

Quick questions.If I airplay from my iPhone to multiple Sonos Speakers, does it only Airplay to one sonos device and then use the Sonos network to send it to the other sonos devices?Perhaps an additional question. If I have a group of Sonos speakers and the group is called say Family Room, do I have to airplay to each speaker in the Family Room Group? Or does the Family Room show up as one target and I just airplay to that? If the latter, I assume back to my original question, it will just airplay to 1 of the group members and use Sonos network to send it to the others, Right?I guess a third scenario is that I might have say 3 sonos speakers NOT grouped. In that case, if I Airplay to all 3, is it 3 seperate streams? Or just the 1 stream and use Sonos Network again somehow? I guess this is really question 1 just written more clearer. LOL.Just trying to understand what goes on under the hood. Prior to my Sonos setup, I was airplaying to multiple Airport Express targets and I’m pretty sur

I just purchased two Sonos Moves with the intend of using them as rear speakers in a surround sound system alongside the Arc and Sub. I don’t have sufficient wired/outlet capabilities to support wired speakers in this fashion and thought the Move would be a great solution. Unfortunately this feature does seem to be available. Does anyone know whether this missing feature is a hardware or a software issue? From reading the forums, it seems like other people have been similarly troubled by this. Would like to gauge potential for Sonos to resolve this through a software upgrade or would it take hardware development. To the extent its a software problem, is there any timeline for when the feature may be allowed? For comparison, it looks like Sonos recently permitted two subs as feature in a Home Theater setup. To the extent this is a hardware concern or an upgrade like this may be a long way away (8 - 12mo+), I unfortunately feel like it makes the most sense for me to return these speakers

Had a lot of problems moving from S1 (which worked fine) to S2. I’ve got lots of drop outs and it not finding speakers (finds some, not others) - didn’t happen on S1.I’ve stripped my Hub to minimum (no repeaters now), put all the speakers in the same room, factory reset (hub, speakers) and updated everything (iPhone, iPad, Hub, Speakers). Still get issues with the S2 app connectivity.4x Play1, 1xPlay3Interestingly, the S2 app on the iPad works fine and is very responsive.It’s like my iPhone keeps losing it’s memory of the speakers and tries to reconnect.Please help.

Went from my old iPhone 7 to a Samsung S20+ 5G. Recently found that I cannot connect to Deezer, Amazon or Spotify on the Sonos app, has anyone else experienced this? iPhone still works fine

I’m trying to figure out how to connect two play fives gen 1, without internet. I just want to use these with an aux cable. Can I connect the two to play stereo? Or just play both with a headphone adapter?

I plan on wall mounting my Arc above a (non-functioning) old-time looking wood burning stove. I saw in the wall mount instructions that four inches are recommended on top of the Arc, below the bottom of the TV.   My question is, how much space is recommended BELOW the Arc?  How close to the top of the stove can I mount the unit without adversely affecting the sound quality? Thanks!

I recently changed from a WD MyBook to a Synology NAS.  I can access the Synology Music folder from my computers, phones, etc.  I cannot add the music library from Sonos.  I have the logon and password entered correctly.  I am getting a 900 error.  I have increased the IRPStackSize to 24 as instructed elsewhere in the Sonos Community.  I have added a user (“Sonos”) on my Synolgy DSM.  Still no success.  Any suggestions?

I’ve seen a lot of posts of situations where people experience LOW input volume on the ARC, but we have the exact opposite.  Current setup: Amazon Fire TV Cube (2nd generation) → Samsung Q9 65” (2018) → Sonos ARC (bonded w/ SUB and AMP) -- all HDMI, using HDMI/ARC from the TV to the ARC. Listening to content at normal listening volume requires keeping the Sonos volume slider for the room at 10%-15% max.  Anything beyond that is very loud.  Resulting impacts are larger increases in volume with each increment, and an almost unusable digital assistant (since there’s no way to set the digital assistant volume separately from the overall volume). We’re fortunate in that we don’t experience the audio cutout that others do, but do frequently experience a situation where the audio doesn’t sound through the ARC when the TV and Cube are powered on.  Power cycling the TV or flipping the audio mode back and forth on the TV corrects the issue.Neither the Fire TV Cube nor the TV has a way to adjust

I have successfully setup my Sonos Arc to my TV 65c815k Tv to Hdmi Arc port.Enabled CEC CONTROL and TOS link as prerequisites for connecting the sound bar. The in Apps on TV are Disney plus , Prime Tv, and Netflix tested sound and I only get detection for DD PLUS 5.1 for Dolby atmos movies. I have upgraded TV software and I have tested Sony UBP X 700 with two dvds to tv only and I do get Dolby atmos signal icon on screen. I connected Sonos and cannot get Audio detection to test via sound bar. Will revisit the DVD player settings. The ps4 works but still no Dolby Atmos. TCL have not responded to be frank their support is not very good.  I assume either I need to do something else or the HDMI ARC port cannot route uncompressed audio    

The Sonos app for iPhone etc. has this really great feature where I can play my music (from within the Sonos app) everywhere, ie. on all speakers.Does that functionality exist for the Arc? I recently got one and it works great with my TV and is great for watching movies etc., but if I want to watch some live concerts I don’t really care about true 5.1 surround sound, I’d rather have it play on all my speakers. Is that possible?

Hello there! I recently purchased a 5.1 system that has a Playbar, Sub and 2 Ones as rear surrounds. I like the system overall, especially for watching movies. When it comes to music, I prefer the full mode over ambient, but my rear speakers(the Ones) aren’t as powerful as I would like. I am considering using two Play 5’s as surrounds instead to improve the music listening experience as those two speakers are closest to me in a large open living room space. Has anyone else done something similar and noticed better results?

Is Sonos S1 compatible with Big Sur

Has Sonos removed the ability to control an aftermarket sub and speakers with the amp. I know they took this feature away from the Mac desktop app. Now it looks like they took it out of the mobile app.Looks like you can no longer set the crossover between external sub and passive aftermarket speakers. Nor can you adjust the aftermarket sub level.I adjusted this just yesterday. Then this morning noticed that the subwoofer was very overpowering. I went to the mobile app to turn down the sub level and noticed any subwoofer and speaker adjustments were gone.

Sonos (on my Mac desktop and my iPhone and iPad) have lost the connection to speaker and wants me to reconnect…   So, on my Mac (running 10.x), it wants me to update to 11.0, which I let it do. But it is stuck (for 3 hours now) on Updating controller: Installing - the progress bar shows 100% (see screenshot). I have tried Force Quit the app, and starting again and I have rebooted my system , but I get the exact same problem. Any ideas on how to solve this?

Hi, all.Now i have my Samsung TV connected with HDMI-ARC to Sonos Bean and the Symfonisk lamp of Ikea in the back. The sound its amazing.But, now i want to set up a cinnema. I want my projector in the back. I also want to set Sonos Amp in the back, with to wired speakers and sub. All of then must be in the back.Finally, i want Sonos Bean in the front. I know sonos Bean can send surround to my back speakers without wire. Can i send from sonos Amp to Sonos Bean without wire?Do you know what i mean?What could i do?Thanks                    

HiI have an old Connect:Amp that I can get 30% by upgrading to buying new SonosI can not quite figure out if I should send the old Connect:Amp back to Sonos or if I can just throw it out myselfHope someone can help ..?

I have lots of Sonos Playlists that also contain songs from Spotify.Are those songs explicitly against my Spotify account or, if I remove my Spotify account and replace it with another Premium account, will they still play seamlessly from the Sonos Playlists?