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I’m new to Sonos and I installed my first device, a Sonos Move, about 10 days ago.Everything was working fine until this morning when Alexa wouldn’t respond while I was playing an m3u playlist from my Music Library. Through trial and error I determined that she does respond if I pause playback but not while the playlist is playing. I also verified that Alexa responds normally when I’m playing a playlist from Amazon Music.I tried powering it off and on to no avail.Anyone have any ideas?

Hi All, I have the Apple TV (4K) and Sonos Arc. If I leave the “Change Format” to “Off” on the Apple TV (the default), it still seems to pass 5.1 through to the Sonos Arc. This is different behaviour to that of the Beam where you had to hardcode it by changing the format to DD 5.1, otherwise who knows what you were going to get. My question is, what is the recommended setting to ensure Dolby Digital plus is passed through to Apple TV onto the Arc? My TV supports Dolby Digital Plus and I want to ensure I am not re-encoding do DD 5.1 if I don’t have to be, and that might be hardcoding it to DD 5.1 only ...and I miss out on DD 5.1 plus ...and therefore ATMOS. Any help appreciated!    

Hello,when I search a track in Sonos, wherever i start from (my music, deezer, my artists) the result is not limited to my tracks (favourites or belonging to playlist) but all tracks from deezer are shien. how should I do to search my favourites from my Deezer playlist ?Hope this was clear enough,thanks

So im looking to change my tv sound system. Right now i have a bar, sub, 2 small speakers. Im tired of having so many speakers everywhere! I heard that the Arc is the new full surround sound system that plays the role of all those speakers combined. That was the opinion of a few people, but id like more opinions. My objective is to have 1 speaker that does wonders in terms of surround sound to end the clutter in the living room.thanks!!

I connected the Beam with my LG LE5400 tv, used the connection in the box from the optical to HDMI. Every hour or so the sound stops for a few seconds, what is the problem?  

Not sure if anyone else is having this issue, but I just got an Arc a few weeks ago, and noticed the other day that the woofer speaker coming out of the left side was coming out and detaching from the main body (SEE PICTURES). I live in an apt so I definitely cant play the soundbar THAT loud so im curious if anyone is having this issue. Or if Sonos would be able to help fix this. I havent noticed a change in music quality, just guessing a defect on finishing? 

I have been troubleshooting a rather strange behaviour with my SONOS speakers.I've noticed that this behaviour started somewhere between last week this week.I do have AutoUpdate enabled on both SONOS as Ubiquiti.I got:2x older Play12x newer PlayONE1x Playbar The behaviour is that somewhere during the day (i think in the night) both the 2 older Play1 and Playbar loses connection with my home network.My 2 newer PlayONE speakers work fine and the rest of stuff on my network keeps working without a hitch.I have tried restarting the speakers but that didn't help.Tried wiping them back to factory defaults (powering up while holding PLAY button). But then they don't connect to the network at all.The only thing that works is when I reboot my router. So the next day when it happened, I went in and cleared the DHCP lease of one of the speakers but when it rebooted it still didn't get connected to the network.I'm running out of ideas where to look. I am running a Ubiquiti network.2x Ubiquiti Nano

I have still not received my refund after a month from receiving an email advising that Sonos had received the product. This is well over the 10-15 Business days refund time stated in the email.I have been unable to contact the customer support team for further advice. Please can someone help?  Best,Chloe

I spent most of the day setting up my new Sonos system, it required me to deactivate most of my old components but I finally was able to reset everything install the S2 app and add some of the new components. The first room I added was my theater room with an arc, a subwoofer, and a Sonos amp for the rear surrounds. My app shows that all components were installed and set up correctly, but I get no sound from the rear surround speakers. I tested the wiring to the speakers and it tested fine. I have played music and movies I set the surrounds to full and to ambient and have no response from them. Attached is a diagnostic 1010928060

Hi getting frustrated now, this keeps repeatedly happening for no apparent reason at all. Go to play / use apple music via Sonos app on either phone or desktop app i’m told to reauthorise apple music. WHY? On the desktop it just doesn’t work. On the iphone it again doesn’t work - it just spins when i enter password - EVEN THOUGH I AM ALREADY LOGGED INTO MY apple id!!! Can we please just get a fix?? I am quite apple and Sonos savvy but this is just ridiculous. PLEASE HELP. Ive used Sonos since its inception and apple from way back but i must say it is getting very glitchy… let’s hope someone has an answer.

Looking to buy some RF 7 3s for my Sonos amp. Wondering if it’s too much for my amp or get something smaller? I really don’t want to go buy a true AV receiver. Reason being that I would have to go and get a Sonia connect and I feel like it’s a hassle. Please recommend me floor speakers. 

I have a Samsung UN55F9000AF Television and cannot get my Beam to connect to the TV over the ARC HDMI connection.  I’m getting the ‘HDMI ARC not detected” when I try to configure the unit in my app.

Trying to take advantage of the Sonos (up to 30%) upgrade discount available online (upgrading from an older Five to the newer version)…  Have clicked on my existing product and website now states ‘redeemed’ (or similar) but when I go to purchase the new product via website it still seems to comes back with the ‘regular’ full-price for the product, rather than showing the reduced price (i.e. full/regular price MINUS 30% discount [in this case] therefore customer asked to enter credit/debit card for the lower-cost total price.  Anyone had a similar experience - and more importantly - know how to resolve so I can pay the reduced/discounted total ‘upgrade’ price?Many thanks. Cheers, Graham

We have a Sonos Beam.. I cannot turn off speakers on TV (Pioneer Plasma with attached Speakers).  Setup says use volume control on app.  Cant seem to figure out how to do that.  Sound is fine with Google assistant..

I've hooked up my Play 3 through an ethernet cable, using the S2 app (Tried S1 app - FAIL). The device works perfectly through the cable. I'm trying to setup the wireless functionality, but when I access the System>Network>Networks all I get is a message saying 'In Use’'. I can't see any SSID's. The message is the same on Apple IOS and Android. Asus router is B/G/N enabled and all devices are on the 2.4g frequency. 5g network is live, but shutting that down is not an option. Without access to the ssid's I can't setup the wireless passwords. All factory resets and updates completed. Any ideas or advice gratefully accepted. 

Hi- when i log into the app/find the Sonos system on the wifi at a vacation home (not my account/home) it forces me to “update for more features”… but I’m not the owner and don’t know their account email/password. How can i use the system without going through this step? 

Beam mutes TV constantlyOn New LG tv

Himy iPhone can’t find and connect with my Sonos after getting a new router?

I have to keep increasing the volume everytime I turn the TV on. Is this normal? can Sonos be programmed to leave the volume at the same level when I last turned it off?

I have music stored on an sd card on my s20 fe 5g phone.A few of the artists/albums are shown in music on this device tab..but like10%..these are stored in the same way, on the sd card.How do I get sonos s2 app to see all the rest? 

I'm thinking of getting an Arc to use with my 55" TV in the living room pictured. Would it work well with my vaulted ceiling and lack of side wall to the left of the TV? (The whole room is approximately twice as long as shown, I'm standing roughly in the middle of the room when taking the photo).Would appreciate any input! TIA

Hi guys, Wondering if anyone can help me with this:My current set up is I have a sonos Beam and a seperate old stereo/vinyl record player set up.I’m looking to upgrade my record player however to a Sony PS-LX310BT, which comes with built in phono pre-amp and bluetooth connection. I understand that I may not be able to connect the record player to my SONOS Beam, but would really like to be able to incorporate it into the vinyl set up (as the old stereo/speakers currently connected are not great..). Does anyone know of the easiest/most cost effective way of eitherConnecting the sony record player directly to the Beam orBuying another SONOS product that the sony record player will be able to connect to and will allow me to play from the Beam also. (note. the record player has line-out aswell as bluetooth connection)I’d really appreciate anyones advice as this would take my current seperate (very basic) setups to the next level.  Thanks in advance!! 

HiI have recently bought an Amp and put together a setup with two front passive speakers and also recycled my existing two Ones as back surround speakers.I use an AppleTV 4K connected to the TV via HDMI, that provides all the content in this setup. My current TV is very old and does not support ARC, and I don't see much point in springing for the optical adapter. A new TV with ARC will come eventually, but its not a huge priority right now.I have been using Airplay 2 for a long time to drive the two Ones as a stereo pair for TV watching purposes, and have so far been happy with the results and usability (if only AppleTV could be permanently set to use Airplay 2, it would be perfect).I was pleasantly surprised when I discovered that (to the best of my understanding) surround sound also works quite well, over Airplay 2, in this setup. This means I can clearly hear surround effects from all 4 sides of the room. The Apple TV is set to play PLCM and not change audio format.Is there a way to

I am currently building a house and in the basement I have ceiling speakers. I plan on using an Amp to power those, add a sub, SL One (2), and Arc. I currently have a beam and I want to add multiple SL One’s throughout the rest of the home.  Will it be possible to listed to music on the One’s while still operating the home theater in the basement without cross contamination?

Santa was extra good to us and we now have 2 new Move speakers to add to our current Sonos network. My question is can 2 different Move speakers, connected to the same network, play different music at the same time, i.e., my wife play rock on her Move in the kitchen while I play country on my Move out in the garage? How do we set that up? Is it as simple as just giving the speakers each a different name?