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Please help!  My Arc is hooked up to the eARC HDMI on my Samsung TU8000, but I’m not getting Dolby Atmos.  I’m trying it on Dolby Atmos supported movies on HBO Max among other things supported.  My app says I’m getting Dolby Multichannel PCM 2.0 when trying to stream Dolby Atmos shows.  My current Samsung settings are; HDMI eARC mode is on, digits output audio is on auto, Dolby Atmos compatibility is on.  Is there something I’m missing?  Support diagnostic# is 1678696515. Any help is appreciated! 

Can I connect a Sonos Amp to 1 pair of L/R and 1 single stereo ceiling speaker?

Is it possible to create 5.1 SS with Sonos Arc, 4 Polk in-ceiling speakers/sub already installed, and a Sonos Amp? 

Hello, for the past month, my Sonos doesn’t respond as it used to. I am unable to instantly control the volume or change a music track or radio station. I have 2 x Play3s and 1 x Pkay 1Any ideas ?ThanksSonal

Can I play what I am listening to on the Arc and on the Roam simultaneously?

This is strange!?I have a HomeKit home and Apple Music.The symfonisk are visible in home app. If I make a shortcut to play music directly to my symfonisk speaker and run it, then Apple TV hijacks that and stream to my speakers. If I then wants to watch a show on my tv, then the music pause, and plays the sound through my speakers. I can not watch a show with audio on the tv speakers and play music on the same time on the symfonisk. They are not in the same room !???If I play directly to the speakers from Sonos app, then I can watch a show on Apple TV at the same time.  

Hej. Har et underligt problem. Jeg kan se symfonisk og Apple TV i Home app. Hvis jeg spiller musik fa Apple musik og vil se Netflix eller andet samtidig, bliver det jeg ser sat på pause og lyden kommer ud af symfonisk. Ikke så smart når højttalerne ikke er i samme rum. Så hvis jeg prøver at sende musik direkte til symfonisk fra apple musik, så overtager Apple TV pg sender musikken til højttalerne. Inde i apple musik app og jeg vælger airplay hedder det nu alrum - stue og ikke alrum. Stue er Apple TV og alrum er højttalere. Det er som om alt skal gå igennem Apple TV. Kan sagtens streame direkte til højttalerne fra sonos app. 

I’m selling my Sonos Play 5 Gen 1. What do I need to do in order for the new buyer to use it?

Hi, my Sub Gen 3 is making a very distracting clicking noise (similar to a spinning Hard Drive) every time something is being reproduced by the audio system. My diagnostic info is: 1963654690 Thanks

Still having issues with my play 5 gen 1 music stops for a few seconds sometimes longer then plays again, only through Spotify though. Tried everything even had a new router still same reauthorised Spotify account from last community contact still same. Been like it ever since sonos decided to change their software and make older products discontinued. Any other advice would be brill. thanks in advance 

So over a couple years I have collected several Sonos products. My current setup is a Sonos beam (my first Sonos purchase) in front, two play 5s as rears and a gen 3 sub.  I want to upgrade my system again but I’m not sure if it would be better to replace the beam with the arc or just get 2 play 5s up in front with the beam. What do you guys think? What will sound better?

I talked him into spending almost $2000 on a Sonos system (Arc and Sub). He’s been having problems since the beginning. It works fine with his TV, but then he goes to his app to play music, and his system is not connected to the app, he has to run through the set up again, the app finds his system, and works, and then after he watches TV again, he has to do the same thing again, go through the set up to find his system to play music because once he’s watched tv his system is no longer found with the app.  he has submitted a diagnostic report and is not getting help

Hi everyone,I have one Sonos1 (Left) paired with a 1 SL (Right). Am I able to add another 1 SL to this set up as a right channel for a 3 speaker set up or does it have to be done in pairs?Thanks

Hi Guys, I am probably slow to the party here but I am having trouble connecting these two products. The TV has the eARC connection but it fails to recognise the Sonos Arc? Not to mention that when I try to setup the Arc through the App it doesn't register that it has been plugged in to the TV? Any help and pointers would be greatly appreciated. 

I have the new Sonos Arc SL with two Sonos One SLs and a sub gen 3. After playing music from my iPhone to the Sonos Arc and then I turn on the tv, the Arc does not connect to the tv. I will have to unplug the hdmi cable and plug it back before I get tv audio. This only happens when the tv has been off while I’m playing music then I turn on the tv. Is anyone experiencing this with the Arc SL? Or Arc generally. Thank you. 

Hi, I have 4 sonos amps hardwired running 4 independent zones in my house all in one Av rack that are daisy chained via a hardwired switch, now I’ve just added a ubiquti ap to the same switch so I can throw the WiFi down the garden to reach my pub, where I have a new 5th sonos amp which is obviously not hardwired it’s running on the ubiquiti ap. im having problems as the ‘pub’ keeps dropping of the system (my WiFi is set to 2.4ghz) does this all make sense ?please help 

My mother in law is having a mirror TV fitted and needs external speakers but doesn’t want to see a soundbar underneath the TV or have speaker cables routed around her room.She is more concerned about how it looks rather than how it sounds and isn't after surround sound.What is the best way to use a L & R speaker connected to the TV without a soundbar?I guess I could use the ARC connection from the TV connected to a Connect Amp and send that to the 2 speakers but it seems like expensive overkill to use the amp for that. I’ve considered buying a beam to control the L & R speakers and hiding/muting it but am not sure how it would sound.  I’ve been looking at other setups Like the Audio Pro bookshelf speakers but they need to be connected with a wire.Any suggestions would be greatly appreciated. 

Can I buy longer mains cables for Play:3 speakers?  I need 3m cables at least. What types of connector goes into the back of the speaker?Can anyone post a pic?

My TV is LG oled65cx (2020), I'm connecting to the Sonos arc using the cable that came with the soundbar. I've checked all the boxes: eARC turned on etc, and Netflix shows Atmos for the show, but when I start it flashes "Dolby vision" and the Sonos app says "Dolby digital Plus 5.1. What can I possibly be doing wrong? I have unplugged the hdmi and power chords on both devices while switching to internal speakers in different orders but to no avail. Help? 

Hi, I do own a Sonos play 5 2gen and a sonos five. I would like to create a stereo pair, but it doesn’t seems to work in the appAre these 2 speakers not able to be in stereo mode together ? Why is that ? Thank youTrize

I have bought the Sonos amp and hooked it up to totem signature one speakers and Sonos sub. Is the amp powerful enough to run these speakers?  Totem Audio didn’t think the amp was.  Suggested I contact Sonos.  I couldn’t find anything on the internet to suggest the amp was.   Critiques talk about budget speakers not higher end products.  Appreciate your input.  

i say volume 1 to my s1 but it does not go lower enough I then have to manually take the volume down

Running SONOS on MacBook.  Playing Spotify via Connect:AMP, quite frequently when trying to do routine things such as pause, next track etc…“Unable to Connect”- then a minute or two later, works again, and then stops working - this pattern repeats. All the time.  The issue is intermittent but should not happen.Have tried all the troubleshooting which seems to be the go-to for SONOS, but nothing they have posted thus far fixes this issue.Has got a lot worse since SONOS pretty much abandoned their legacy Customers.  Before this S1 / S2 debacle, never had a SINGLE issue for years, now it’s a bit of a lottery as to whether the system will work as it should.

Please see the attached blueprint of our living room. My plan is to acquire Sonos Arc and setup Sonos Ones as surround speakers next to the sofa.What I wonder here is whether it is a waste of money to get Arc as left to the tv there is no wall, just a corridor? Also the back wall is not straight. Any thoughts are appreciated. 

I have a Sonos Arc and a Vizio M55-C2 (2015 ish).  When I plug the Sonos into my HDMI ARC port (HDMI-1) and turn on CEC my TV recognizes the Sonos but when using the Sonos App to try to setup the TV it gives the following error: “A device is interfering with the HDMI connection. Disconnect any other home theater products, then try again.”  I have disconnected every else except the Sonos and still get this error.  I have reset the Sonos to factory defaults a few times and unplugged/replugged the cable between the two and still no luck. Any suggestions?