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Long time Sonos customer with many speakers.  Added an Arc recently but there is no output from speakers (sub, surrounds) in the same room with the Arc - neither (full) music nor surround (dolby digital).  The same speakers work fine in another room, including with a Playbar instead of the Arc or when added to a different room and grouped. Diagnostic:  1191244377

A weird one, but we use the Google Assistant on our Sonos One to regularly set timers, but now - no matter what time we ask for - it only sets a one minute timer.So in response to "hey Google, set a 10/20/30 minute timer", we get "1 minute timer starting now" We can ask Google to add to the timer, and it does this absolutely fine, but the initial request just isn't working. Oh and if we ask it for a 1 hour timer, it sets that up fine too. Has this happened to anyone else? Anyone know a fix?

Updated software (13.0) on Beam and sound not working connected to Samsung TV via ARC. EasyLink on TV is still switched on. The Sonos App writes that Easy Link is not switched on.

I just bought a Sonos Arc soundbar. I connected seamlessly to the network. When I connect it to the TV, the TV says “Sound System Active and switches to that output, but no sound comes out of the soundbar. The TV is approximately from 2011, it has an HDMI Arc Port, it does have Sonos Arc listed among HDMI devices.It has the latest firmware form 2014, Sonos has the latest update too. I tried the disconnect/reconnect steps, set the audio format to PCM. I normally use an android TV box, but just to make sure that wasn’t the culprit, I disconnected it and plugged the antenna cable straight into the TV, still no luck.The connection within the Sonos app to the TV fails, which is probably the reason for the issue but I don’t know how to fix that...Any thoughts on what else I can try?Thanks,Gaetano.

Hi -- I have an S1 Sonos Connect that is connected to my Atmos compatible AV receiver.  Tidal has Atmos music but when I stream Tidal through the Sonos app, it doesn’t come through my sound system in Atmos.  Anything I can do?

I just joined the free trial of Sonos Radio HD, and I have a question. How can I listen to any of the exclusive Sonos Radio HD stations, like “Radio Chemical”, in my car via Apple CarPlay? If that is not possible, is there any other way like Bluetooth or AUX cable? Thanks!

Is the alignment of the speaker platform and the base of the Sonos stand fixed? i.e. can the platform be rotated perpendicularly or any other angle to the base? Thanks.

I have an LG Nano Cell 90 with HDMI Arc out to a Sonos Arc and have a Sonos sub, when I shut the tv off after about a second or 2 the Arc will pop. I can't seem to correct the issue, any advice and tips are appreciated. It is SUPER ANNOYING!

Hey Folks. Wonder if anyone can help.I restarted / turned off my router a few days while I was away, and since I came back and turned it back on, Sonos isn’t found ‘We can’t connect’ to the desktop app. But works perfectly on android on my mobile app.This doesn’t make much sense to me.

Hi, I am thinking about mounting two Sonos one surround sound rear speakers. Do I have the option to mount them horizontally? They will be mounted about 8' up on the wall and mounting them horizontally will allow me to conceal the majority of the wall outlet they will be plugged into. I do not however want to detract from the surround sound quality.  I see that the Sonos One wall mount allows for horizontal mounting. Thank You,

I’ll try to explain it with as few words as possible. This is a new house and the speaker wiring wasn’t optimal and I’m looking for a solution.Room  1: Open Kitchen + Family room (Family room is an open floorplan with the kitchen.) There’s a TV above the fireplace w/ cat6 & amazon fire. Speakers: There are speakers in the kitchen ceiling that are connected to Room 2 (Main Home Theater room w/ AVR)What components / setup would I need to purchase such that I can play the sound from the TV in Room 1 (from the TV to the Kitchen) even though the speakers are wired into Room 2. I’m willing to do some attic work if I have to; however, does Sonos offer a setup that would solve my issue?  Example: Sonos Connect + Sonos Amp + Playbar? I honestly do not know and seeking this communities help for guidance.Thank you.

Hello!I have 2 sonos one which i struggle with.I want to use my google hub to (Voice) control the two speakers. I want the two speakers to be synconized, so that i Can hear the same music in both rooms.How do i do that?

I connect my Arc and Sub Gen 3 together in the Living Room setup.Each time upon powering on and playing music,Tv etc. The sound from the Sub is not there.I need to remove Sub from Living Room and re-connect the Sub back to the Living Room and only then will the sound from the Sub be heard(Bass).Been 3 months and still same issue everytime i switch on my Sonos setup.Wifi connectivity is Ok.All is fine except this Sub issue.

I have a Sonos Beam in my bedroom and a Sonos One in my office.  If I am listening to music in my office and my wife asks Alexa something on the Sonos Beam, my Sonos One mutes.  How can I fix this?  This doesn’t seem normal.

Can the Sonos Amp run dual mono mode with one 8ohm speaker on the right channel (Mariner 54) and two 8ohm speakers wired in parallel on the left channel (Sonance LS4T)? 

Hi,I just purchased the port and I am pretty satisfied with it.  Currently my setup is an older Dennon Avr-3803 which is powering two front in wall speakers and 2 rear in ceiling speakers. I do not have a center channel in which I was thinking about getting the Arc.  My tv has the HDMI arc connection for it but I am wondering how that will integrate with my AV receiver.  Will I have to use two remotes to  get this to work? One remote for the Av receiver which has optical connection for the TV which powers the in wall speakers. Then another remote to power the Arc?    

Does the Pro-Ject T1 SB Turntable have a pre-amp connection? I want to connect the turntable to play it through my Arc - without having to buy more speakers like the Sonos5. Do I need the Port to do that?  The Pro-Ject T1 SB turntable says that ‘It has Outputs - RCA Phno/Line (switchable) - high quality Connect it E RCA Phono cable’  Do I need to physically connect my Arc to the Port (ie Turntable connected to the Port / Port Connected to the Arc - then I can play music?). My Arc is already connected to the back of my TV and the only added connection no the back of my Arc looks like a cable line modem connection.  Do I connect my Arc to the Port via the cable/line modem connection?Thanks - very confused!Kevin 

Hi, The past week I spent 2 hour with great customer care of Sonos to reconfigure my system on the new mesh network with eero system. Eero does not allow to split between 2.4 and 5 gHz. After 1 day the configuration seems lost and i cannot see the devices in the app while I'm connected to eero. Instead I can see them if I switch back to the old wifi network. Pls halo to fix!

I have a Sonosconnect wired to an amp and speakers, but the volume is very low, even when set to max on both the amp and Sonos amp. The amp / speakers work fine with other source inputs (eg TV).

First excuse me my bad english.I own a nearly new Sunseeker 76 (2019) yacht with full equiped sonos soundsystem.In the saloon area and master bedroom i have the sonos surround with bar and sonos Sub.Since S2 i can t adjust the sound of the Sub. On the app it shows “?”Exept In the master bed room i still have all adjustments like before.(S1)3 other areas with 3rd party subs and amplifiers, sublevel adjustment disappeared since S2.All Subs are slightly playing with thge speakers.Can you help me to solve the problem? 

First off, I am a novice when it comes to AV systems, etc. I just moved into a new house with a large wall mounted Samsung TV and a Sonos Playbar.  There are 2 wired speakers (currently not in use) in the ceiling in the back end of our TV viewing area.  There are also have 2 wired speakers outside.  I recently purchased a Yamaha RX-V6A Reciever, thinking I could run ALL of my speakers through it. I thought I could run the TV, Sonos Playbar and rear ceiling speakers on one Zone of the receiver, and my outdoor speakers on the other zone. I have recently been told that the Sonos Playbar will not work with this set up.  Is this true, and if so, is there a work around to make it all work?

I have a sonos arc connected to lg tv (55eg910t) and the sound keeps cutting out. Diagnostic : 498873873

My Arc is connected to my TV (Sony XBR65X950H) while my Beam is not. The TV and Arc was purchased in January, while the Beam dates back to about 2 years. About 3 weeks ago, I could no longer group  Arc and Beam to play music or sounds from TV on Beam. When I group them to play music, it works for maybe 15 to 30 minutes and then the speakers stop playing. When this happens, Sonos  App still indicates music is playing, yet no sound. If I select “stop” on Sonos App, I received a message that the App can’t be found. Also, when I group Arc and Beam together for TV sound, the sound on the Beam goes in and out.  If I play music as a stand alone (without grouping them), both seems to work fine independently and TV sound using Arc as speakers has no issue. The problem occurs in grouping them. I also have Sonos One - when I group all of them, sound stop on Arc and Beam with music (No sound on Beam for TV). There is no Wifi issue when this happens.  I reset the Arc and the Beam numerous times and

I have a daily alarm set to play TuneIn BBC Radio 4 on my sonos system. Recently I got the warning on there that TuneIn is stopping the BBC programmes on 21st March 2021. So I changed my alarm to use Sonos BBC radio 4 channel.However it continued to play the tuneIn one. As a check, I changed it to Sonos Radio 3 for this morning. It didn’t play. I saw it showed it as playing though. Also it was showing up as an HD station.Anyway I’m concerned that after 21st March I won’t be able to set an alarm to play BBC radio 4. And will I need to pay a subscription to access Radio 3 as it’s showing as HD?I live in the UK. Access to these stations is an important part of my daily listening and how I use SONOS. It’s a bit of a deal breaker for my use of SONOS in future. I am on SONOS 2 although my devices are mainly older, I do expect them to last longer!

I have Sonos One with Alexa set up, and see this issue:In Sonos App, go to Settings - System - <your speaker> - Volume Limit - set to 35% Say “Alexa, set volume to 2”. Alexa sets volume to 2, all good here. Say “Alexa, what’s the volume?”Alexa says: “Device is at volume 4”.Can this inconsistency be fixed please?