Skip to main content
Tippo
Contributor I
January 10, 2021
Answered

Sonos Arc SL not connecting to TV after playing music

I have the new Sonos Arc SL with two Sonos One SLs and a sub gen 3. After playing music from my iPhone to the Sonos Arc and then I turn on the tv, the Arc does not connect to the tv. I will have to unplug the hdmi cable and plug it back before I get tv audio. 
This only happens when the tv has been off while I’m playing music then I turn on the tv. 
Is anyone experiencing this with the Arc SL? Or Arc generally. Thank you. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
GuitarSuperstarAnswer
Lead Maestro
January 10, 2021

If the problem resurfaces, you could try using a different HDMI cable.

"Receive with simplicity everything that happens to you." - Rashi
View in thread

12 replies

GuitarSuperstar
Lead Maestro
January 10, 2021

Do you have TV Autoplay turned on in the Sonos app?

"Receive with simplicity everything that happens to you." - Rashi
TippoAuthor
Contributor I
January 10, 2021

Yes, TV Autoplay is on. 

GuitarSuperstar
Lead Maestro
January 10, 2021

What TV do you have?

"Receive with simplicity everything that happens to you." - Rashi
TippoAuthor
Contributor I
January 10, 2021

I have a Samsung UN55JU. 

GuitarSuperstar
Lead Maestro
January 10, 2021

Is Anynet+ set up on your TV? 

"Receive with simplicity everything that happens to you." - Rashi
TippoAuthor
Contributor I
January 10, 2021

Yes, it is. Anynet+ (HDMI-CEC)

GuitarSuperstar
Lead Maestro
January 10, 2021

When you stop playing music and turn on the TV, if you press volume up on your TV remote, does anything happen? How about going to Browse (music note icon) on the Sonos app and selecting TV?

"Receive with simplicity everything that happens to you." - Rashi
TippoAuthor
Contributor I
January 10, 2021

None of these worked each time this has happened.

Strangely, I just tried to recreate the issue by turning off the tv and played music, turned on tv and it worked well. I’ve tried repeating it several times in the last few minutes no problem. This is an issue I’ve experienced several times including earlier today. Very strange. 
Thank you so much for your help and time. 

GuitarSuperstar
Lead Maestro
January 10, 2021

No problem. It sounds like the Arc is having some trouble detecting the audio signal from your TV. Hopefully it will continue to work.

"Receive with simplicity everything that happens to you." - Rashi
GuitarSuperstarAnswer
Lead Maestro
January 10, 2021

If the problem resurfaces, you could try using a different HDMI cable.

"Receive with simplicity everything that happens to you." - Rashi
Show more replies
Terms & ConditionsAccessibility statement