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HiI’ve had a BEAM for about 10 months and it has been working just fine, as both TV Soundbar and music speaker.Yesterday I noticed when I turned the TV on that the sound was coming from the TV, not the Beam.  I looked at the Sonos iOS App and it confirmed the Beam wasn’t playing the TV sound.So I went into setup and selected ‘TV Setup’, confirmed ‘Continue’ and the app reported “X HDMI” and “√ HDMI ARC”. This boded well. I clicked “Connected to ARC”. The app responded with Connecting but then came back with “A device is interfering with the HDMI Connection. Disconnect any other home theatre products, then try again.”  I have no other Home Theatre products to disconnect.I have discocnected the Beam from the TV, switched both off for about 15 minutes then powered both back up and reconnected the HMDMI ARC cable. Same result: the TV sound does not come from there Beam if I select it as an output.If, however, I disconnect the other HDMIs (Virgin Box & DVD) the Beam works. But only for

I am having problems with my Sonos Sub (G1) range.  My Sonos AMPs are in a separate AV room and will not connect to the Sub reliably. If I move it about 5 meters closer it will connect.  Was wondering if buying a G3 sub would help - is the range much better?

past 2 days, 6am yesterday and 7:30am today, my sonos patio speaker starts playing at random.  All my apps are closed, there are not alarms set to the system. This has happened randomly in the past, can’t figure out how to fix it. Please help

Hi,  I have linked my Youtube Account, and i can see the playlists, but all songs are displayed with a slash acrsoss and cannot be played. Any tips? 

I changed routers but trying to get my speakers onto the new network has proven to be a disaster. How can I totally start my sonos system set up as if I had just received all my components? Delete system and rebuild system.

Will Sonos give me funding to buy either a Mac or windows pc as the no longer support Chromebook or will they like me to move to another sound system?' 

why can't I play my own music on Sonos,  All it's wants is for me to pay for streaming services 

Hi, I’m glad to see the other formats have been added to the app now, so you don’t have to go into about my system to check you are getting the correct method. However, is there anyway you can change Dolby Atmos so it actually shows Dolby Atmos - True HD and Dolby Atmos - DD+. Would be nice to separate them out as well, seeing as you have now added the rest.          

I use a stereo pair of Sonos Move and an iMac with Catalina OS runningWhen I switch from Spotify to Youtube, I have to change the sound output each time.Meaning this:when I play spotify, I have to look for the Sonos output within Spotify. Which changes my Mac sound output to iMac Speakers When I now want to play a Youtube video, I have to change my Mac sound output to SOnos and in the process lose the Spotify connectionWhere do you think the problem is coming from ?

A couple of days ago, my P5 G2 stopped working thru wifi, I’ve made a lot of system resets but not working. The only way to get it works is thru wire. If I remove wire, disappears from app. Of course wifi is enable in the speaker.Please see diagnostics number.P5 Connected to boost thru wire: 1876273936P5 Disconnected: 1761056606

Hey hey,  Apologies if this has been asked already.. I have a system running on S1. Listening to BBC radio stations at the moment and I get a message saying that it won’t work from the twenty something of March..I can’t upgrade to S2 because of legacy devices.. do I have any option to keep listening to BBC radio stations after this date?  thanks so much! 

can a hdmi spltter be used to split input to sonos arc from either tv or projecter

Hi All,This is a common issue I’m aware, but I haven’t received any useable solutions from Sonos support or Samsung nor seen any smoking gun solutions online.Sonos ARC with Gen3 Sub and Sonos AMP powering rear in-ceilingsSamsung UA40KU6000Xbox One XAs the title explains, there is an audio delay experienced on the ARC, typically when outputting dolby digital via bitstream to the TV and back to the ARC via hdmi arc. The Xbox has a handy feature in that it wirelessly outputs audio to your controller’s 3.5mm output jack, whilst also outputting normal audio - the audio from the controller is instant or near instant so it’s a great tool to hear for any discrepancies. Testing is as follows with HDMI ARC:Xbox set to PCM stereo. TV set to PCM stereo - Instant or near instant (felt I could hear a slight delay but very hard to tell and impossible to tell without the headphone monitors)Xbox set to Bitstream, Dolby Digital. TV set to Bitstream but PCM (stereo) format. - Very noticeable delayXbox se

Hello,My Sonos  Connect is part of S2. Since about 3 weeks when streaming Pandora it reboots dropping the connection or looses the group with a pair of Sonos SL. That can happen after two hours, one hour, or earlier. The white light on the front will lit and flash.In addition I had created a group in Alexa. At the beginning it worked fine but mow mostly Alexa is not listening ? Could it be a hardware defect of the Connect ?

HiI have the Sonos Amp, a Beam and a couple of Sonos Ones. I want to connect them in a way to get the best sound output from my TV, Music( Streamed on Wifi through the Spotify app) and my turntable. What will be best way to connect them so achieve this. As if now, the Amp is connected to the TV through the HDMI ARC, the Ones are connected as surrounds with the Beam and while watching TV or listening to music, I am grouping both the Amp and the Beam group to get sound. Not sure if this is the ideal way to about it. Thanks

Why for the love of god are you still require users to use SMBv1 voor NAS Support? This is unacceptable from a security standpoint and your responsability as a company towards your end users.   Closing topics like below one is not a solution to your flaud implementation for NAS/Samba support. https://en.community.sonos.com/setting-up-sonos-228990/sonos-support-for-smb-2-0-protocol-6739642/index9.html   What is Sonos gonna do to properly support NAS/Samba.

I have a simple setup in a small room - Play 5 connected directly to a Teac TN-300 turntable (AT 95e cart and integrated pre-amp).  I’m upgrading my turntable and don’t know whether it will make much difference to get a stand alone pre-amp.  While I like the Play 5, this is certainly no audiophile setup, so I’m not sure I would realize enough benefit in sound quality going with a standalone to offset the convenience of an integrated pre-amp.  Have any of you experimented with this?

Hello Sonos family,Today I've bought Sonos Five speaker and right after unboxing I saw two strange things at the front. You can see it here:https://imgur.com/a/LNAFwQXIs it normal look of these speakers? Should I do something to make it disappear?

I have a large collection of live music.  Currently it is stored on the hard drive of a windows desktop pc, backed up on an external hard drive).  I am due for a new computer that functions as my stereo, and I have been slowly moving off windows, so I may upgrade to Ubuntu for the next generation of computer that stores/plays music in my house.  But that isn’t my question (but if Ubuntu is a bad idea, feel free to tell me)….I am in the market for some wireless speakers.  I want to be able to play a playlist (which is a concert) that is currently stored on a hard drive on a computer in my office.  Ideally, I’d be able to play whatever concert I wanted in one or more rooms in the house.  Bonus points- I also need a nice sound system for the TV.  If the same speakers can play music from the computer OR play sound from the the tv in the living room, that’s pretty much my perfect setup.  And then I could get another speaker for the kitchen (we need music when we cook), and maybe an indoor/o

Is there a way to copy sonos playlist from S1 setup to S2? I am running a dual setup in my house and I have playlists from S1 that I would like to bring over to S2.

Hello, i have one Sonos Five that is approx one year.it is not working and the led is pulsating whiteand no matter what i have done changes this. i have tried :power it off/on with a minute pause in betweenand still same and not visible in app nor searchabletested with and without ethernet cable with above actions. No luck.  in the end i did bite the bullet and tried factory reset even if it is not adviced by Sonos rep but as this was my last resort, i gave it a go. No luck. It does not respond to the procedure ( power off → power on with connect button pressed for 5/10/15/30 secs ( yes i have tried multiple times)) so i am at a loss. Warranty case or can / is there any other procedure to test? Or an even harder factory reset method? br, Lennart

I have the following components connected to my home theater:Sonos Amp Sonos soundbar Left and Right rear speakers Non-SonosI would like to connect a Non-sono sub woofer through the Sonos Amp sub woofer port.  I plugged in the subwoofer but I am not hearing any boom boom when I put stars wars on the home theater?

Hi! I bought I very nice setup for my new house (ARC, SuB Gen3, pair of One SL, AMP and 3 pairs of Architectural speakers…. I am very disappointed since I though the amp had more than one zone…I have wired my house for the ultimate experience…. I have also wired my backyard but it’s useless since I only have one expensive amp that can’t make the difference between my backyard speakers and my architectural speakers…Yes!!!  I saw some cheap speaker selectors that could make the trick but you need to select them manually… This is pretty basic stuff to be able to power up 1 set of speakers in that SONOS amp… I have something to tell to SONOS manufacturer.Why there is not a possibility to put something in the architectural speakers to be able to select à zone???? That would be good marketing too. If you need to use a specific zone, you need our amp and our architectural speakers…Now, I would need to purchase an 800$ Amp per each zone…. But my bathroom only has one speaker… This is crazy mon

I have a roku TV with e arc... I have the beam and want to add 2 Sonos one speakers for surround. My question is will my roku remote adjust the volume simultaneously on both the beam and the Sonos ones?...or do I have to use the Sonos app to adjust the speaker volume in unison? 

Hi,I don’t understand how it works. I received a email asking me to send my Sonos Amp via UPS…. why?I readed we could keep or old product… so why do I need to send it?If you will replace it by a new one, what’s the price therefor?KR, David