Hi my Sono’s one’s keep disconnecting.My Beam is fine but no sound from the one’s.The App just says no system found and I cant access anything on the app.I don’t understand the technical stuff and don’t know what to do :(
Answered
No sound from Sonos1's
+1Best answer by Corry P
Hi
Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.
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Are these Sonoe Ones set up as surrounds “bonded” to the Beam (all part of one “room”) , or are they set up as a stereo pair, with a different “room” name as the Beam?
Is the Beam OK or is no system found? Those seem to be contradictory statements. Unless you have set the Ones up in a separate system?
+19Hi
Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.
+1Thanks Guys.They are all part of the same room.It just seems to do it every so often and Right itself as well. When it happens it says that it can’t find the system
+19Hi
The first thing I recommend you do is switch your router off for at least 30 seconds. If it’s not a very expensive router, I recommend you do this every two months or so. Please reboot Sonos at the same time, and switch Sonos back on when the WiFi is back up.
Do you have anything that extends the reach of your router? If so, please test your system with it turned off.
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