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JC74
Avid Contributor III
Apr 10, 2021 11:08 AM UTC
Answered

play 5 gen 1 still not working with spotify

Still having issues with my play 5 gen 1 music stops for a few seconds sometimes longer then plays again, only through Spotify though. Tried everything even had a new router still same reauthorised Spotify account from last community contact still same. Been like it ever since sonos decided to change their software and make older products discontinued. Any other advice would be brill. 
thanks in advance 

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UKMedia
UKMediaAnswer
Apr 10, 2021 4:07 PM UTC

Did you submit a diagnostic?

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7 replies

UKMedia
UKMedia
Apr 10, 2021 1:06 PM UTC

I’d be surprised if this was anything to do with the S1 App.  Have a look at my post here: 

Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

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JC74Author
Avid Contributor III
Apr 10, 2021 2:10 PM UTC

Thanks for replying I have tried the network thing when it first started doing it made no difference can’t understand Why am I only getting the problem with Spotify I can play music through Amazon music all day without any problems doesn’t stop at all ? Very frustrating 

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UKMedia
UKMedia
Apr 10, 2021 2:15 PM UTC

Thanks for replying I have tried the network thing when it first started doing it made no difference can’t understand Why am I only getting the problem with Spotify I can play music through Amazon music all day without any problems doesn’t stop at all ? Very frustrating 

I agree, that’s a bit strange.  You could try changing your wi-fi channel on your new router...

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JC74Author
Avid Contributor III
Apr 10, 2021 2:34 PM UTC

Yep been through all that with sonos support last thing they advised me to do was to change my old bridge for a boost and re authorise my Spotify account. Nothing seams to work 😩

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UKMedia
UKMedia
Apr 10, 2021 2:56 PM UTC

Just as a test, are you able to connect your Play:5 to your router via an ethernet cable?

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JC74Author
Avid Contributor III
Apr 10, 2021 3:04 PM UTC

Did all that with the support team still same

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UKMedia
UKMediaAnswer
Apr 10, 2021 4:07 PM UTC

Did you submit a diagnostic?

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Remember: Sometimes Red Wine helps :)
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