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KPTP
Contributor I
February 6, 2021
Answered

Trouble adding Google Assistant to Arc

  • February 6, 2021
  • 9 replies
  • 395 views

Having trouble adding the google assistant to arc. No issues adding to move or one. the google assistant app just says “no device found” when i try to add to my arc...
 

All devices on same wifi set up.


Have already tried factory reset, unlinking and relinking sonos account to google assistant. Super frustrating as I want to use my ones as surrounds with the arc but not lose the google assistant. 

 

any tips?

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Best answer by GuitarSuperstar

There are many users who have your router who have experienced connection issues since the latest router firmware update. Some have fixed their problems by reverting back to the previous firmware. Read through this thread: 

 

9 replies

GuitarSuperstar
Lead Maestro
February 6, 2021

What happens when you add Google Assistant to the Arc through the Sonos app?

"Receive with simplicity everything that happens to you." - Rashi
KPTPAuthor
Contributor I
February 6, 2021

Sorry, i may not have been so clear. I am trying to add through the sonos app and when the sonos app switches to the google assistant I receive the message “No devices found”

GuitarSuperstar
Lead Maestro
February 6, 2021

Try going to Settings > App Preferences > and tap Reset App and close and re-open the Sonos app. Also try removing your Ones as surrounds from your Arc and remove Google Assistant from your Ones before adding Google Assistant to the Arc.

"Receive with simplicity everything that happens to you." - Rashi
KPTPAuthor
Contributor I
February 9, 2021

Well, I was able to finally add it. Not sure I did anything differently. However now the Google assistant will often chime now on the arc when i say “ok google”, but fails to answer a question or perform commands. And after a while of being non responsive then says “sorry I’m having trouble”. Arc is connected to Wi-Fi, and my television via eArc. 
 

seems unlikely to be the router, as other Sonos products have no problem with the Google voice assistant. Any thoughts or tips?

GuitarSuperstar
Lead Maestro
February 9, 2021

What router are you using?

"Receive with simplicity everything that happens to you." - Rashi
KPTPAuthor
Contributor I
February 9, 2021

Asus ZenWiFi XT8. 

GuitarSuperstarAnswer
Lead Maestro
February 9, 2021

There are many users who have your router who have experienced connection issues since the latest router firmware update. Some have fixed their problems by reverting back to the previous firmware. Read through this thread: 

 

"Receive with simplicity everything that happens to you." - Rashi
KPTPAuthor
Contributor I
February 12, 2021

Thanks so much! Following the guidance in that thread fixed it for me. 

    MrJohansson
    Lyricist II
    April 16, 2021

    Had lot of problem witth this, did clear my data and cash for Google home and sonos, then opened Google home and linked sonons again. This finally sovled my problem! 

     

    Prior to this I had changed this settings. After clearing the data an cash this solved my problem.

     

    Inställningar för ASUS:

    På vänster sida klicka på Wireless

    General/ Band 2.4GHz:

    -Trådlöst läge -> Legacy
    -Kanal bandbredd -> 20 MHz
    -Authentication Method -> WPA2-Personal
    -WPA Encryption-> AES
    Tryck verkställ

    Wireless / Wireless MAC Filter
    -Enable MAC Filter-No 

    Wireless/ Professional:

    -Roaming assistant  --> Inaktivera
    -Enable IGMP Snooping --> Aktivera
    -Airtime Fairness  --> Inaktivera  på 2.4GHz och 5GHz
    -Universal Beamforming/ Universal strålformning --> Inaktivera på 2.4GHz och 5GHz
    Tryck verkställ

    På vänster sida klicka på LAN och efter IPTV
    -->Enable Multicast routing (IGMP Proxy) - Aktivera
    -->Efficient Multicast Forwarding (IGMP Snooping)- Aktivera
    Tryck verkställ

    Starta om alla högtalare efter att dessa inställningar har gjorts/kollats för bästa resultat.

     

    Mod Edit: Added English translation

    ASUS settings:

    On the left side click on Wireless

    General / Band 2.4GHz:

    -Wireless Mode -> Legacy
    -Channel bandwidth -> 20 MHz
    -Authentication Method -> WPA2-Personal
    -WPA Encryption-> AES
    Press apply

    Wireless / Wireless MAC Filter
    -Enable MAC Filter-No

    Wireless / Professional:

    -Roaming assistant -> Disable
    -Enable IGMP Snooping -> Enable
    -Airtime Fairness -> Disable at 2.4GHz and 5GHz
    -Universal Beamforming / Universal Beamforming -> Disable at 2.4GHz and 5GHz
    Press apply

    On the left side click on LAN and after IPTV
    -> Enable Multicast routing (IGMP Proxy) - Enable
    -> Efficient Multicast Forwarding (IGMP Snooping) - Enable
    Press apply

    Restart all speakers after these settings have been made / checked for best results.

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