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bassal
Contributor I
April 16, 2021
Answered

White LED

  • April 16, 2021
  • 1 reply
  • 93 views

I have two sonos play 5 Gen:1. I try to do the hard reset. White light flashes continuously. Impossible to do the Hard Reset. I need some Help.

Thanks you and have nice day.

 

PS: Sorry for my english, i’m french people :grin:

 

 

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Best answer by James L.

Hi @bassal,

 

If you’re unable to perform a factory reset and the light doesn’t change from flashing white constantly I recommend getting in touch with our customer support team who will take a closer look at what’s happening to your Play:5 and look at what options you have.

1 reply

James L.
James L.Answer
Retired Community Staff
April 19, 2021

Hi @bassal,

 

If you’re unable to perform a factory reset and the light doesn’t change from flashing white constantly I recommend getting in touch with our customer support team who will take a closer look at what’s happening to your Play:5 and look at what options you have.

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