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Stephensanfranbernadino
Contributor I
Apr 14, 2021 9:07 PM UTC
Answered

im really quite angry about this

Hello, 

my Sonos system, purchased in 2017 and comprising a play 3 and two play 1s, needs to be reset and router likewise each and every time I want to listen to music.

This is unbelievably frustrating - I have heard charges of so called ‘planned obsolescence’ levelled against Sonos.

I hope this is not the case, I would like an explanation however 

thanks 

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controlav
controlavAnswer
Lead Maestro
Apr 17, 2021 12:39 PM UTC

I don’t work in IT I’m afraid, the only daisy chains I’m familiar with are to be found at the Glastonbury fayre - I’m going to run a telephone cable from the BT box into the back of the larger speaker and see if that puts it in it’s place - thanks all for the advice 


The recommendation for the BT Smart Hub problem is to turn off the 5GHz radio on the router, until BT get their act together.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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10 replies

Smilja
Smilja
Apr 14, 2021 9:15 PM UTC

You are experiencing wireless interference. I presume you are running the system over WiFi or is either the Play:3 or one of the Play:1 (is it a stereo pair?) wired to the router? What’s the make/model of the router? Do you have any wireless range extenders or powerlines in use?

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    StephensanfranbernadinoAuthor
    Contributor I
    Apr 14, 2021 9:38 PM UTC

    I have run it over WiFi since purchase with no problems 

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    StephensanfranbernadinoAuthor
    Contributor I
    Apr 14, 2021 9:38 PM UTC

    Until now

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    Smilja
    Smilja
    Apr 14, 2021 9:49 PM UTC

    Once again, what’s the make/model of the router? Do you have any wireless range extenders or powerlines in use? If 'Auto channel' is enabled in your router, then disable it and set a specific channel, either 1, 6 or 11.

    Translate
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    StephensanfranbernadinoAuthor
    Contributor I
    Apr 14, 2021 10:05 PM UTC

    BT Homehub (the newest one) fibre line straight into building - no extenders or power lines. Dont understand the channels comment 

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    Airgetlam
    Airgetlam
    Apr 15, 2021 4:02 AM UTC

    Is this the BT2 device that there are already several threads about? 
     

    From what I can tell by reading these threads, BT pushed out a firmware update that broke many user’s connection to Sonos. Sonos has already stated in one or several of the threads that they’re talking with BT about it. 

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    Bruce
      controlav
      controlav
      Lead Maestro
      Apr 16, 2021 12:53 PM UTC

      The BT Smart Hub 2 has issues with Sonos. Can you add a proper router and daisy chain to it instead?

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      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      StephensanfranbernadinoAuthor
      Contributor I
      Apr 16, 2021 3:21 PM UTC

      I don’t work in IT I’m afraid, the only daisy chains I’m familiar with are to be found at the Glastonbury fayre - I’m going to run a telephone cable from the BT box into the back of the larger speaker and see if that puts it in it’s place - thanks all for the advice 

      Translate
      ratty
      ratty
      Apr 16, 2021 3:25 PM UTC

      I’m going to run a telephone cable from the BT box into the back of the larger speaker and see if that puts it in it’s place

      Ethernet (network) cable, not a telephone cable. The latter might go into the sockets but it won’t work correctly.

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      controlav
      controlavAnswer
      Lead Maestro
      Apr 17, 2021 12:39 PM UTC

      I don’t work in IT I’m afraid, the only daisy chains I’m familiar with are to be found at the Glastonbury fayre - I’m going to run a telephone cable from the BT box into the back of the larger speaker and see if that puts it in it’s place - thanks all for the advice 


      The recommendation for the BT Smart Hub problem is to turn off the 5GHz radio on the router, until BT get their act together.

      Translate
      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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