Contributor I

Answered

im really quite angry about this

Forum|Forum|5 years ago
April 14, 2021
10 replies
220 views

Hello,

my Sonos system, purchased in 2017 and comprising a play 3 and two play 1s, needs to be reset and router likewise each and every time I want to listen to music.

This is unbelievably frustrating - I have heard charges of so called ‘planned obsolescence’ levelled against Sonos.

I hope this is not the case, I would like an explanation however

thanks

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Best answer by controlav

I don’t work in IT I’m afraid, the only daisy chains I’m familiar with are to be found at the Glastonbury fayre - I’m going to run a telephone cable from the BT box into the back of the larger speaker and see if that puts it in it’s place - thanks all for the advice

The recommendation for the BT Smart Hub problem is to turn off the 5GHz radio on the router, until BT get their act together.

Smilja

You are experiencing wireless interference. I presume you are running the system over WiFi or is either the Play:3 or one of the Play:1 (is it a stereo pair?) wired to the router? What’s the make/model of the router? Do you have any wireless range extenders or powerlines in use?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

S

StephensanfranbernadinoAuthor

Contributor I

I have run it over WiFi since purchase with no problems

S

StephensanfranbernadinoAuthor

Contributor I

Until now

Smilja

Once again, what’s the make/model of the router? Do you have any wireless range extenders or powerlines in use? If 'Auto channel' is enabled in your router, then disable it and set a specific channel, either 1, 6 or 11.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

S

StephensanfranbernadinoAuthor

Contributor I

BT Homehub (the newest one) fibre line straight into building - no extenders or power lines. Dont understand the channels comment

Airgetlam

Is this the BT2 device that there are already several threads about?

From what I can tell by reading these threads, BT pushed out a firmware update that broke many user’s connection to Sonos. Sonos has already stated in one or several of the threads that they’re talking with BT about it.

Bruce

controlav

Lead Maestro

The BT Smart Hub 2 has issues with Sonos. Can you add a proper router and daisy chain to it instead?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

S

StephensanfranbernadinoAuthor

Contributor I

I don’t work in IT I’m afraid, the only daisy chains I’m familiar with are to be found at the Glastonbury fayre - I’m going to run a telephone cable from the BT box into the back of the larger speaker and see if that puts it in it’s place - thanks all for the advice

ratty

I’m going to run a telephone cable from the BT box into the back of the larger speaker and see if that puts it in it’s place

Ethernet (network) cable, not a telephone cable. The latter might go into the sockets but it won’t work correctly.

controlavAnswer

Lead Maestro

I don’t work in IT I’m afraid, the only daisy chains I’m familiar with are to be found at the Glastonbury fayre - I’m going to run a telephone cable from the BT box into the back of the larger speaker and see if that puts it in it’s place - thanks all for the advice

The recommendation for the BT Smart Hub problem is to turn off the 5GHz radio on the router, until BT get their act together.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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