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HarvE
Trending Lyricist I
April 12, 2021
Answered

Sonos is playing but no sound from any source

  • April 12, 2021
  • 32 replies
  • 17338 views

Sonos is playing, but none of my components is playing any sound. This includes my various speakers and my Port.  Tried regrouping, made sure system was up to date, everything.  Nothing works. Also tried different sources - my library, stations. In all cases, Sonos claims it is playing, but no sound.

And Sonos support is almost non-existent. I have been waiting for almost half an hour for a live agent on chat.

What happened to Sonos? Why has it become so unreliable?

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Best answer by Xander P

Hi @HarvE, sorry to hear you’re having such trouble getting through to an agent on chat, it does look like it’s been a bit busy today.

Is there any difference in the status LED between the speakers which do play, and the speakers that don’t? I had a quick peek at a recent diagnostic from your system and a few of the devices were showing as being muted - if this is the case then they should have a green status LED.

Edit: Saw the most recent response after posting.

Glad to hear you’ve got the issue sorted out, however you certainly shouldn’t be having problems like this regularly, and it may still be worth getting in touch with the Support Team to take a closer look, and try to identify the underlying cause.

32 replies

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John B
April 17, 2021

@HarvE .  I still think your determination to avoid SonosNet is misguided.  By all means, try everything else first if you wish, but if you cannot resolve your issues without it, please give it a try.

I hope that you get this sorted one way or another - I am totally convinced that that is possible.

HarvEAuthor
Trending Lyricist I
April 17, 2021

Going back to SonosNet is still a possibility, but I will pursue this path for a bit longer. Since I posted my last message, the incident happened again, and I was able to solve it under our current theory. In contest, I never found a good fix to my SonosNet issues. 
 

I generated two sets of diagnostics - before and after my ad-hoc fix - and shared it with the support supervisor. Waiting to hear back.  

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