Upgrade Programme - Use discount on any Product?

4 replies
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Hi,

I can see that there is a new upgrade programme for the Sonos Play 1’s, Play 5’s and Connect AMP etc… Can I choose to use the discount on any products within the Sonos store? How does this work?

EG: Can I use my Play 3 upgrade to get 30% discount on a Play 5 for example?

I can’t really see this explained in the small print…

Thanks!

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Paul AAnswer

Retired Sonos Staff

Hi @myatix.

Welcome to the Sonos community and thanks for reaching out to us. Allow me to share some information to help you out.

Can I choose to use the discount on any products within the Sonos store? Yes the discount voucher/coupon will be sent via your Sonos email and you can use the discount coupon/voucher to purchase any (regular priced) Sonos products on our online website.

How does this work? You may need to contact our sales team through their toll-free number @+18006802345 option 4 for a more brief discussion about how to take advantage of the upgrade program.

Can I use my Play 3 upgrade to get 30% discount on a Play 5 for example? Yes as long as the Sonos product you are going to purchase on our website is not (on sale) and you may only use 1 discount voucher/coupon per Sonos Product. The discount voucher/coupon is not stackable and cannot be used on Sonos products that are already on sale on our website. However, the Play:3 is only eligible for a 15% discount voucher, not 30%.

I hope this helps.

Please feel free to contact the provided toll-free number or reach out to us if you have any other questions or concerns. I’ll be more than happy to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

Paul AAnswer

Retired Sonos Staff

Hi @myatix.

Welcome to the Sonos community and thanks for reaching out to us. Allow me to share some information to help you out.

Can I choose to use the discount on any products within the Sonos store? Yes the discount voucher/coupon will be sent via your Sonos email and you can use the discount coupon/voucher to purchase any (regular priced) Sonos products on our online website.

How does this work? You may need to contact our sales team through their toll-free number @+18006802345 option 4 for a more brief discussion about how to take advantage of the upgrade program.

Can I use my Play 3 upgrade to get 30% discount on a Play 5 for example? Yes as long as the Sonos product you are going to purchase on our website is not (on sale) and you may only use 1 discount voucher/coupon per Sonos Product. The discount voucher/coupon is not stackable and cannot be used on Sonos products that are already on sale on our website. However, the Play:3 is only eligible for a 15% discount voucher, not 30%.

I hope this helps.

Please feel free to contact the provided toll-free number or reach out to us if you have any other questions or concerns. I’ll be more than happy to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

User550178

Contributor I

Hi @myatix.

Welcome to the Sonos community and thanks for reaching out to us. Allow me to share some information to help you out.

Can I choose to use the discount on any products within the Sonos store? Yes the discount voucher/coupon will be sent via your Sonos email and you can use the discount coupon/voucher to purchase any (regular priced) Sonos products on our online website.

How does this work? You may need to contact our sales team through their toll-free number @+18006802345 option 4 for a more brief discussion about how to take advantage of the upgrade program.

Can I use my Play 3 upgrade to get 30% discount on a Play 5 for example? Yes as long as the Sonos product you are going to purchase on our website is not (on sale) and you may only use 1 discount voucher/coupon per Sonos Product. The discount voucher/coupon is not stackable and cannot be used on Sonos products that are already on sale on our website. However, the Play:3 is only eligible for a 15% discount voucher, not 30%.

I hope this helps.

Please feel free to contact the provided toll-free number or reach out to us if you have any other questions or concerns. I’ll be more than happy to help.

Thanks,

How does this offer work with the VAT now that the UK has left the EU and the price of the Play five exceeds the VAT threshold

BigT

J

John B

The VAT threshold is irrelevant. You will pay UK VAT on whatever you pay for the items.

This is included in the list prices on the Sonos website.