White LED

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I have two sonos play 5 Gen:1. I try to do the hard reset. White light flashes continuously. Impossible to do the Hard Reset. I need some Help.

Thanks you and have nice day.

PS: Sorry for my english, i’m french people :grin:

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James L.Answer

Retired Community Staff

Hi @bassal,

If you’re unable to perform a factory reset and the light doesn’t change from flashing white constantly I recommend getting in touch with our customer support team who will take a closer look at what’s happening to your Play:5 and look at what options you have.

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James L.Answer

Retired Community Staff

Hi @bassal,

If you’re unable to perform a factory reset and the light doesn’t change from flashing white constantly I recommend getting in touch with our customer support team who will take a closer look at what’s happening to your Play:5 and look at what options you have.

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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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