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egot
Contributor I
Apr 18, 2021 10:31 AM UTC
Answered

‘we can’t connect to Sonos’

Recently I am repeatedly getting the cannot find your Sonas system. I follow the instructions to press a button on the nearest speaker, the app says connected, I press done and it returns to ‘cannot find your system’ message! I have not changed my router, I have tried turning it off and on again and whilst this restores the connection, it quickly drops out again. I have 2 x 3’s, 2x 1’s and a Play, none of them are hardwired and have always worked perfectly. I use an iPhone and an iPad as controller. 
Any ideas, anyone?

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ClausNAnswer
Apr 18, 2021 4:49 PM UTC

Okay, BT routers are known to mess up Sonos. There are several threads in this forum.

 

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11 replies

GuitarSuperstar
Lead Maestro
Apr 18, 2021 12:13 PM UTC

Try unplugging all of your Sonos speakers from power for about a minute.

Are any of your speakers close enough to your router where you could directly connect it with an ethernet cable?

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"Receive with simplicity everything that happens to you." - Rashi
egotAuthor
Contributor I
Apr 18, 2021 3:07 PM UTC

Thanks. Yes I’ve tried both and whilst the system picks up the individual speakers when connected by Ethernet cable, they drop out when unplugged and reconnected. Agh!!! 

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GuitarSuperstar
Lead Maestro
Apr 18, 2021 3:38 PM UTC

Can you keep onespeaker connected to your router at all times?

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"Receive with simplicity everything that happens to you." - Rashi
ClausN
Apr 18, 2021 4:35 PM UTC

Do you happen to use a BT router? 

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egotAuthor
Contributor I
Apr 18, 2021 4:46 PM UTC

No not really. The router is in the hallway.

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egotAuthor
Contributor I
Apr 18, 2021 4:48 PM UTC

Yes a Smarthub 2.

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ClausNAnswer
Apr 18, 2021 4:49 PM UTC

Okay, BT routers are known to mess up Sonos. There are several threads in this forum.

 

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egotAuthor
Contributor I
Apr 18, 2021 5:18 PM UTC

Okay noted, however the hub went in over 6 months ago and it’s been fine until recently. The previous BT hub was also fine. The BT App recognises that the Sonas speakers are on the WiFi. 

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ClausN
Apr 18, 2021 5:26 PM UTC

Yes, but a recent update by BT messed things up.

As @GuitarSuperstar suggests, wiring one of the speakers may clear things up.

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egotAuthor
Contributor I
Apr 18, 2021 5:40 PM UTC

I have but can’t maintain permanently due to location of router. 

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