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Get help with your Sonos Roam, and Sonos Move

  • 1,565 Topics
  • 7,883 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1565 Topics
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Tr3v0rContributor I
asked in Portable speakers
Issues pairing Roam to Beam TV audio

I’ve replaced a Play One so I can link TV sound (mainly in kitchen) and have more flexibility (carry to other rooms). I had no trouble with the Play One, holding down Play/Pause would pick up TV sound from beam. If I’ve recently streamed music on Roam, what sometimes happens is when I press Play/Pause the music source is transferred to the Beam and I totally lose a) TV sound and b) control of TV sound. The only way to regain control is to a) turn off music source from all devices and b) turn TV off and on again. This is not acceptable especially because it means I’ve missed important information eg the start of an Australian COVID press conference (most of Australia is currently back in lockdown). 

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3 years ago
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SuperupsetContributor I
asked in Portable speakers
roam not tirning off

I got 2 sonos one and love them and then made the mistake of getting sonos roam. Only trouble. Besides it being a very poor travel speaker with a s***** user experience,  that i couldn't connect to my hotel's wifi and then couldn't set on bluetooth. Now I'm back home and it's disconnected from my network,  to reconnect it i need to turn it off but its stuck with the flashing orange light mode. I tried pressing that back button for 12 seconds,  pause and 2 more,  as recommended by another post with the same issue,  but it hasn't worked.. I will likely try to return this because oura been a pain on all levels.  Super disappointed! 

1
G
3 years ago
al0890
al0890Contributor I
asked in Portable speakers
Sonos Roam not turning on anymore

Hello everyone. I’m having an issue with my Sonos Roam. Since yesterday, the Roam is no longer charging when put on its own - original - wireless charger, with the original Sonos plug. There are no leds turning on. I tried with a USB-C cable and, in this case, I can see the solid orange led that indicates the battery is charging. The problem is that the led stays solid orange forever. I can’t turn the Roam on, no way to do it. If I plug off the cable, it turns off, but there’s no way to turn on the speaker itself again.I never see flashing orange light, neither white one. Only solid orange when the speaker is plugged in with the USB-C cable. I really don’t know what to do, do you have an idea?

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Ken_Griffiths
3 years ago
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g_hemlockContributor I
asked in Portable speakers
Beam AND Roam at once?

Can I play my TV sound through Beam and Roam simultaneously?  I have Beam connected to my Samsung Smart TV via optical cable, and would like to also connect my Roam so that I can hear the game remotely (in the backyard, which does have WiFi coverage).  Any suggestions?

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Ken_Griffiths
3 years ago
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Jwilson92Contributor I
asked in Portable speakers
roam lost internet connection

Played fine, then just lost network connection. Can get it to do anything. Won’t turn off, can’t do a factory reset. Nothing. 

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O
3 years ago
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MoiraContributor I
asked in Portable speakers
Roam

I’ve been very interested with the comments on the Roam speaker, my son bought this for my birthday to add to my sonus system, which I love. However this was specifically bought as an add on for the garden.  Charged the roam, had friends around for a bbq & the roam battery was drained although I’d put it away fully charged.  It appears that when I open the sonus app the roam comes on although it’s in a cupboard ready and waiting for the next time I want to take it outside.  I find this really annoying & a very bad fault, is there anyway you can turn it off and it remains off until you require it? I’ve tried the 5 seconds switch off which works but then the roam wakes up the minute I open the sonus app . 🤔

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Corry P
3 years ago
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mjc1Avid Contributor I
asked in Portable speakers
Roam & Bluetooth

Hi, I recently bought the Roam and set up on my home network with no issues. Very pleased with it I might add although could do with a bit more bass.Now we are away and I linked my phone to the Roam via Bluetooth and again no issues. However one of the kids wanted to link their phone which again was successful. However when I wanted my phone linked back to the Roam it couldn't find my phone. I have tried everything and pressed so many different buttons and combinations of inthink I have factory reset it and can't seem to do anything with it? I guess I have to set up on hone network again and basically start over? Bit frustrating to say the least. I also have a Winderboom speaker I use in my gym at home and have never had issues with connecting a different devices to it. Any help would be appreciated. Thank you

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Corry P
3 years ago
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Johnny 12345Contributor I
asked in Portable speakers
Roam wont charge!

Just got my hands on the new Roam today and  can’t get it to charge.   its plugged in with cable provided, solid orange  light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up. any ideas what to do here, very frustrated with this problem.  thanks in advance for any advice. Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.

63
Ken_Griffiths
3 years ago
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JensSContributor I
asked in Portable speakers
Sonos Move

Hi, I got a play 3 and a bridge. Now bought a move, but I cant connect the new product with the app.what am I doing wrong

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C
3 years ago
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jonobaileyContributor I
asked in Portable speakers
Spotify not connecting to Roam with either BT or Wifi?

Seriously I am about to throw this Roam through a window!I have had UE, JBL, EV and other BT speakers and devices as well as WIFI audio streaming - this is the first time I have experienced this issue on anything.The android phone is connected. I can play from the SONOS app ok ( so it works), but the app doesn’t support spotify podcasts - so I have to play from the spotify app.Spotify shows the roam greyed out - “can’t play this right now”Even when the android phone is connected via BT ( and this is verified in the settings, and the roam chime plays to say it’s connected), spotify says it’s connected and says it’s playing ( counter is going) - no sound comes out of the roam and the volume is up.The issue occurs inconsistently, as in 90% of the time and occasionally with no logical reason works for a while- reinstalling the apps does not work to solve this at all. Thoughts before I send this back and recommend everyone buys something other than SONOS?

1
Corry P
3 years ago
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ndgunnerContributor II
asked in Portable speakers
Roam AirPlay Not Available

I got my Roam yesterday, and have been trying to AirPlay to it from an iPhone (XS) or MacBook on WiFi, but am unable to get it to show up in the iOS list.  It does appear in the AirPlay menu within the SONOS app.  Any ideas? 

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W
3 years ago
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TinkiContributor I
asked in Portable speakers
I cannot connect iPhone 12 to new Sonos

When I first had my Roam - beginning of July everything worked fine.   In the past week the Sonos Roam keeps coming up as offline - I’ve followed the procedure to re-connect, everything looks fine, and then nothing … the product doesn’t appear on the list … I switch the Roam off and on again - as per instructions, i get the error message that the roam is offline and that I should start the procedure all over again. I’ve tried to connect via Bluetooth, but that’s not working either ….  Please can someone help me!

1
Xander P
3 years ago
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AVieiraContributor I
asked in Portable speakers
Sonos Roam stereo pair on hotspot only

As I understand two Sonos Roam can be setup as stereo pair through WiFi. In my case I have no home WiFi, only smartphone hotspot that I use all the time for all my home devices. Is it possible to set up a stereo pair this way? Will there be limitations?And what if I use two Sonos One in stereo pair? Do they behave the same?The stereo pair will be playing music mainly from my desktop, and occasionally from my phone. Thanks in advance.

3
melvimbe
3 years ago
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btdavidsoContributor I
asked in Portable speakers
Brand New Move - Wont Turn On

Got a brand new Move today. Have had it on the charger for 30 minutes - no lights have turned on.  Do I have a defective speaker, or do I need to be more patient?

3
Corry P
3 years ago
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petitealiContributor I
asked in Portable speakers
MOVE -Battery dies after using and then it won't power up on charger

I’ve love my Move, however, on a couple of occasions, I have been using it for 7-8 hours and battery dies. Not a problem, BUT when I place it on the charger and it won’t power up so I can use it! Shouldn’t that work once it is placed back on the charger and plugged in????

1
buzz
3 years ago
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PaulefoxContributor I
asked in Portable speakers
sonos roam wont register

I am having trouble getting this working on my network. It keeps coming up saying not registered and when I go through the process it comes back saying contact customer support. I have tried the trouble shooting but nothing.  before I return it has annoying got any ideas that might help.  I have reset it , turned off the whole system , rebooted my router but nothing.  thanks very much

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O
3 years ago
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CBenfContributor I
posted in Portable speakers
Sonos Roam connectivity.

I do feel for the numerous individuals that have struggled to get their lovely new purchase of a Sonos Roam up and running! I purchased a Sonos Roam and a Sonos One at the same time and I am a new user to the Sonos range. I’m retired but by no means incapable as IT was part of my daily work so I’m somewhat familiar with setting up home and office networks. The Sonos one was a complete breeze to set up on my home network. Great sound quality and user friendly.However the Roam is a totally different beast. You develop lots of patience helping individuals with their computer problems and boy I needed it with the Roam! Suffice to say having tried every logical avenue and followed every instruction I was unable to get Roam to talk to my network and it stalled always part way through the Sonos App setup process. I talked at length to Sonos support twice they too were unable to get the Roam setup to work. Support staff diligently worked their way through each step ( which I had already done m

1
Corry P
3 years ago
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KeithmacVirtuoso
asked in Portable speakers
New Move on S1 system?.

Hello all, if I buy a brand new Move can I add this to my S1 system or will it be locked to S2?.Cheers, Keith. 

5
K
3 years ago
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svpccsmContributor I
posted in Portable speakers
Roam not connecting after being shut off

Hi,I recently got a roam to add to my sonos collection. I was able to easily connect it yesterday. I shut it off after I was done. Now when I turn it back on it won’t reconnect to my sonos app (android 12 beta, pixel 4xl). I can connect it to my phone via bluetooth and it works, however. I have a mesh network with tp link deco. Thanks!

3
Ken_Griffiths
3 years ago
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jennlovedContributor I
asked in Portable speakers
Sonos Roam paired speakers at vacation rental

Hi! We’d like to take our paired Sonos Roam set with us to a vacation rental and set them up on the WiFi system there (there will be no Sonos network at the rental house) Is this possible? If so, how do we do that? Thank you! 

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E
3 years ago
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tonyerakerseContributor I
asked in Portable speakers
Sonos Move Offline very often, problem to get it Online

My Sonos Move is Offline in the morning. All other Sonos unit work good. It has power all night. Then it have problem to get it Online. Find missing unit dont work. I have to restart all Sonos Unit, and WiFi thant it can bee Online. No problem with WiFi for all other unit I have works fine with WiFi. The problem have been more and more last mounth.

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T
3 years ago
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MarkglenclarkContributor I
posted in Portable speakers
sonos roam

Since purchasing the roam I am unable to have as part of the system when I open up the app it’s pot luck as to what I see, sometimes main system (works fine) other times just the roam (works fine) but I can never seem to have the whole system I have paid for. Is this a Sonos fault or a design either way becoming extremely frustrated at having to re a sign systemeach time I want to listen to music  can this be rectified or am I best scrapping Sonos and getting a different system 

2
ratty
3 years ago
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Darren WatersContributor II
asked in Portable speakers
Grouping rooms via press and hold play

I've just added the Roam to my collection. I've been trying to take advantage of the functionality to group rooms and have music playing on my Five in one room start playing also on the Roam. I press and hold play on the Roam but all that happens is that the music starts on the Roam and stops on the Five.  Anyone else had this problem?

2
D
3 years ago
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RichieRContributor I
posted in Portable speakers
Missing speakers on some devices

I’ve been having a fairly regular issue where my Move will disappear from the app on my phone (iPhone 11). After going through the reboot/re-add process, it appears again for a couple of days, then disappears again. To add to the frustration, I’ve recently noticed that the Move doesn’t disappear from the app on my iPad, and is completely controllable from there (inc using airplay), whilst still remaining missing on the iPhone app.  Does anyone have any thoughts/fixes for this? 

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C
3 years ago
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TikibrettContributor I
asked in Portable speakers
Roam won't connect to wifi for setup.

Reading through this forum I can see that a number of people are having trouble trying to add the Roam to the existing wifi network. I couldn’t find a clear answer to the problem though. The rest of my Sonos products have been working just fine for over 6 months on the same wifi network, so why does the app tell me there is a problem with my router and cannot connect the roam??Normally Sonos set-up is wonderfully east so this is really doing my head in.  

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Ken_Griffiths
3 years ago
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