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Get help with your Sonos Roam, and Sonos Move

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  • 8,630 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1787 Topics
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qdevContributor I
posted in Portable speakers
Roam disappointments

I have very similar sentiment as this post; however, the post was not able to be commented on so that is weird. I was really excited to receive the roam to extend my music to the other rooms - but am as much more disappointed of its functionality. It doesn’t keep the charging - turns on and off without instruction and is hard to get connected when needed. Quite annoying and demotivating for such an investment - knowing there are other and cheaper loudspeaker systems. As much as I am impressed by the beam the roam is a flop ... https://en.community.sonos.com/wireless-speakers-228992/roam-6858306I was on the waitlist to get my Roam when they were first released and was really excited when it came; but since then I have had so many frustrations with it. All other gripes aside (i.e. not being compatible with my wireless charger, the battery constantly dying even when I turn it off, sometimes turns on without instruction or connection) my biggest complaint is 1) How difficult my Roam is to

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BMarshalWContributor I
asked in Portable speakers
Sonos Roam - SET UP SUCKS!

I’m a bit frustrated once again with Sonos. The setting up process for nearly every device is completely annoying. Well, the Sonos “ROAM” is the worst one yet. I bought this product for nearly $200 on the road hoping to have great sound while in my hotel room… which will be another two weeks. Got back to the hotel and come to find I CAN’T use this Bluetooth out the box. Sonos wants you to hook it up to your “private” network AT HOME. I’m not at home. I SHOULD be able to use this out of the box with blue tooth connection. It a total scam to advertise the way you do. The box should say - “can be bluetooth once connected to your home network”. I then would have saved my money.This type of run around is SO unnecessary. I’m once again SUPER frustrated at the companies policy to use what I should clearly own. The reality is, I don’t own this product until I connect back home 2,000 miles away. Any help here?

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SarahN
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Kazr13Contributor I
asked in Portable speakers
Bluetooth without wifi

Do you need wifi to connect phone to roam via Bluetooth? I won a Sonos speaker but I don't have wifi at home. I can't get roam to enter Bluetooth mode. I can't set up the app because I don't have wifi. Does this mean you couldn't use the speaker if you are away from wifi, like out on a boat or camping?

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MarcusPosAvid Contributor III
asked in Portable speakers
Move issue still with new BT router

Have installed a new BT Smart Hub 2 today and all devices (Sonos, iPhone, tablet, TVs) connect/play except for the Move, still says offline in the app and cannot get it to add…any suggestions please?

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Gman2018Avid Contributor I
posted in Portable speakers
Airplay skip stopped working over Voice AND touch. Any thoughts?

So I have a Beam, stereo pair One SLs with sub, Five, and a Roam.  All in separate rooms. I have always used Airplay 2 via my Macbook using Apple music to send to my speakers.  By swiping all the buttons on most of the speakers I can control the Airplay skipping tracks.  I can also use the new Sonos Voice control to say “Hey Sonos, Skip”  I also can pause or restart the music from the buttons.  Airplay still works just fine.  Sending to all the speakers.  I can group and everything. Suddenly, I cannot control skip at all from my speakers.  When I slide over all three buttons it gives the prompt sounds as though it skips, but it does not change tracks. When I say “Hey Sonos, skip” it gives me the sound effect prompt as though it skipped, but does NOT skip.  The odd thing is that everything else works.  I can ask “What song is playing?”  And it will correctly tell me.  The album art pops up on the app and everything works to lower volume.  But I cannot skip.  It does not allow me to skip

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MrmodpsContributor I
asked in Portable speakers
Roam does not work right 75% of the time

Was given this Roam as a birthday present. Was super difficult to set up- spent hours trying to get it to connect and would make me start the whole installation and connect to devices at least four times. It was very frustrating. Finally got it to work pretty well most of the time. Now, six months later (and very light use) there is a red light flashing and my phone cannot connect to my Sonos Roam. Tried powering it down, uninstalling the app, reinstalling, nothing. I tried letting the battery go dead and recharging it in the hopes It might reset, but it flashes blue at first, makes a pleasant chime sound, then flashes red.  i love the sound of this, but it seems like it is way more trouble than my cheap five year old mini Jambox that still works!  Any suggestions?

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Ken_Griffiths
bockersjv
bockersjvLocal Superstar
asked in Portable speakers
Sonos Move LH Channel Sound Loss after wake. on S2 14.10

There is still an issue with Move Stereo PairsSpeakers paired and Battery Saver is OFF.1st IssueSpeakers left idle for a few hours off their charging base will shut down as if battery saver mode is on.  They require a power button press to be active again.2nd IssueOnce the speakers start up there is no sound from the left hand channel.  It shows as working in the app but sliding the balance has no effect and it is silent.  No amount of powering on and off will help.Work around temp fixUnpair and repair the speakers resumes normal functioning. The Moves should NOT power down if the Battery Saver mode is off surely? I was busy getting sound back and forgot to do a diagnostic but will do one later if the problem appears again, which it may.In the meantime I will do a hard reset and re-add and pair to my system.

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bockersjv
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Ridiculous Usernanr ExperienceContributor I
asked in Portable speakers
sonos Move

My Sonos Move has stopped working.  It appears on the app as requiring an update, but I get error code 888 and 1002 when I try to update.  The only light that displays is the power light.  I have tried to factory reset, I've held the infinity button for 3 minutes to get some form of response, but nothing.   Even turning it off requires holding the power button for longer than 30 seconds.  When I turn it back on, I get the amber light on the front momentarily.   It's been on the charger cable whole we were away for 3 weeks.  Could it be the battery needs replacing,  and how do I do that.  I've tried everything in the support suggestions. 

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AjTrek1
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MG1214Avid Contributor I
asked in Portable speakers
Process to follow

I currently have an Arc and Sub 3 together as I system. I know it will not do surround sound but I have a pair of Move’s coming. I think this will be a good little casual listening system for my upstairs.  My question is how do I add the two new Move’s? I believe that I add each one as a different room and then I pair the two Moves.  I also was wondering about syncronizing volume between the three parts of the system, Sub, Arc and Moves. Is this at all automated so that they are balanced with one another or do I just adjust each volume independently by ear until I have the balance to my liking? Thanks very much for your help. Cheers.

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StirpicusContributor I
asked in Portable speakers
Sonos Roam / BT Turntable pairing issues

I have a Sonos Roam that I am attempting to connect to a Project Audio BT turntable. The first time I used it, everything worked perfectly. But now whenever I try to enter BT pairing mode it will connect for a second or two before disconnecting again. I can pair the turntable with other speakers successfully, and I can pair other devices with the Roam, but the two no longer play together properly.I have already tried numerous factory resets but to no avail. Anyone run into anything like this before?

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Airgetlam
bockersjv
bockersjvLocal Superstar
asked in Portable speakers
Sonos 14.10 update

Can anyone from the Sonos team confirm if there is a fix to the Move issues in todays 14.10 release? Excuse the double type its 14.10 not 10.8 on S2  Thanks

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dpandlContributor I
asked in Portable speakers
Roam Speaker WIGs OUT

Has anyone had a Roam Speaker emit a loud and disturbing sound that couldn’t be stopped unless the speaker is powered down?  It sounded like a giant amplified cicada was hovering above me.  Support had me power down and then up again.  It’s again playing as designed.  I’m told if it happens again, they will replace.  It was a very unpleasant experience.

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ValtyrContributor I
asked in Portable speakers
Mac cant connect to SONOS until restart

Its pretty strange, I am using a Mac Mini M1 with the latest OS and updates. My 2 SONOS Move have the latest updates as well but as soon as I use Apple Music, the connection to Sonos gets lost after 5 seconds and there is no sound at all. Once I restart the Mac, everything works fine but if I go away from the computer and try it again after 30 minutes, I again cant connect anymore. If I restart, everything works fine.Any idea what causes this strange behaviour?

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Airgetlam
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gfunk550Contributor I
asked in Portable speakers
Problem adding Sonos Roam to system even after several factory resets still does not show up

I currently have updated to the latest Sonos App and run the update for the Sonos Roam.I am following the factory steps to add to the system and currently have a Sonos Roam in the system but for whatever reason I am able to add the Sonos Roam.  It tells me to power down the roam and restart.  Upon restart the Sonos Roam shows as offline in the app even after several restarts. I tried factory reset and to re-add a couple times and still no progress.

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Ken_Griffiths
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bone_tzContributor I
asked in Portable speakers
Unable to connect to device.

Hi everyone. I am facing a problem lately with my sonos system although I didn’t have such an issue before.I have sonos five, move and roam. The last few weeks I encounter the below.When offline, Move and Roam do not appear as ‘offline’ in the app as it was the case in the past. Most importantly, for both Move and Roam (less frequent Five) I get a message ‘unable to connect to device. try again later’ when i am trying to start the speakers playing. A similar message i get when i am trying to connect/group the speakers to the Five when the latter is functioning. In some cases when the problems of point 2 above apply, in the app it is seen that the speakers ‘are playing’ (the bars on the right of the speaker window under ‘system’ are moving, however the speaker does not play actually).I tried with rebooting my router and re-install the sonos app. However the problems remain.Could you please help, or advise?

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LiaksejContributor I
asked in Portable speakers
Alarm problem on Move

Since about May, the alarm on the Move has stopped working correctly. I keep it in the hall on the charging station, and at night I take it into the bedroom, where I leave it as an alarm clock, while the charging station stays in the hall. Up until May everything was fine, the alarm in the bedroom in the morning worked fine. But since May the problems started. The device turns on, but nothing plays. The Sonos app (S2, iOS ver 14.8.1) shows that it is playing, but the unit is silent. To start playing after that I might have to reboot the Move. It is important to note that the network configuration and network equipment had not been changed. What I did: I completely reset Move, reinstalled the application and reset the modem. But nothing helped. Who has encountered this and what can be done?The version of hardware: 1.25.1.7-2.2

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Corry P
wkeith
wkeithTrending Lyricist I
posted in Portable speakers
Roam and Roaming between access points on Eero mesh

Come on Sonos, get the moving between access points fixed on the Roam.  I dont think 11 months counts as a priority! 

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skullc
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J05H912Contributor I
asked in Portable speakers
Sonos Move not showing

I’m having an issue where my new Sonos Move will connect to the network and will not show in the app. The bit that says offline disappears but so does the speaker. Restarting only fixes this issue some of the time. Any ideas?

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Marione
MarioneAvid Contributor II
asked in Portable speakers
Sonos Roam Wireless Charger is not working

If I charge my Roam directly with the USB cable it’s ok, but I’m using the wireless charger, there is just an orange blink and then the Roam does not increase the charge.Any ideas?Thank you

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Ken_Griffiths
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ChrisEsContributor I
asked in Portable speakers
Setup old+new speakers. S1 & S2

I have a Play 5: Gen 1 and two Play 1’s. Just bought two Roams which are set up on the S2 app. S2 app doesn’t find any other speakers on system. S1 app finds the Play 5 fine but says the Play 1s are incompatible. When I attempt to “fix” the incompatibility the app says to download S1???The three speakers were working fine on the S1 app before I downloaded S2.      

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Ken_Griffiths
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KosEnthusiast II
asked in Portable speakers
Move won’t group with other speakers

Having exactly this very annoying problem with two Move’s. Suddenly - never happened before… do not know what to do….?

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Ken_Griffiths
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Diggers64Contributor I
asked in Portable speakers
sonos roam - caravan wifi

Help. I have a Sonos Roam - works brilliantly at home on home wifi, and I can Bluetooth my tv in my caravan.but I can’t get the roam to connect to my caravan WiFi - I have a tp link router in my caravan it would be preferable to use WiFi (connection, sync, quality)

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GCMGContributor I
posted in Portable speakers
Sonos Move and BT Smart Hub 2 - my solution

Hi all.  This problems had plagued my enjoyment of my Sonos Move . Several helpful call to Sonos support and many BT Firmware upgrades made no difference to the temperamental connection to the Smart Hub - until today!I simply disabled the ‘smart search’ function on the 2.4 GHz page of the Hub and set it to the suggested channel (1). Now connecting and staying connect to the Sonos MOVE. I even have the Hub using mode 1. Does this work for others?

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Corry P
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GreatestshowonxContributor I
asked in Portable speakers
Roam update

After the latest update. My roam stopped charging, battery drained and no way of turning it on to reboot. Besides trashing or replacing what are my options to get this to work? I've tried numerous high speed type c cables and watts. I've tried rebooting by holding down the power button for 12secs. When I plug in the roam the orange light activates for about 5-7 secs and nothing else happens.

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nchevillContributor I
asked in Portable speakers
How to setup a SONOS system including 2 SONOS ROAM

Hi,I have bought 2 SONOS ROAM speakers. I am trying to set them up to play music in stereo. Or at least have sound coming out from both ROAM at the same time.Configuration:-Samsung Galaxy A3-Computer running Ubuntu v22.04 LTS, acting as a Wifi Hotspot, connected to internet through ethernet cableI am unable to get a SONOS system with both SONOS ROAM in...Below is the log of my trial. Any help welcome.Regards,Nicolas.[Android] Install SONOS app on Android 10 smartphone[Android] Clear Cache/Data for SONOS app[Android] Making sure no SONOS product is paired in bluetooth devices[SONOS ROAM 1] Factory reset => green LED blinking[SONOS ROAM 2] Factory reset => green LED blinking[PC] Start a Wifi hotspot while connected on internet through Ethernet cable[Android] Connecting to Wifi hotspot[Android] Configuring SONOS App as using mobile data and not Wifi[Android] Bluetooth disabled[Android] Wifi status shows the 2 SONOS ROAM[Android] Starting SONOS App[Android][SONOS App] Agree to terms

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