Portable speakers

I have 2 x Moves paired in the kitchen, and just recently they have started to drop/disappear from my system. If i power them off and back on they eventually come back online after approx. 5 mins. On the app, when I look at System, there is a warning saying, “Kitchen not configured”. These have worked perfectly up till now, and I’ve had no change to Wi-Fi set up. Any ideas ? TIA 

My sonos round used to work perfectly but since I used it for a party last week, in Bluetooth, it doesn’t work in Bluetooth anmymore. It seems to be connected but no sound. I reinitialised it and connected to my system and with the wifi everything is all right. Thanks for your help !!

I do not receive activation mail ? I have checked spam filter

The Sonos Roam is set up in my home WiFi with several other Sonos speakers. Today, I wanted to bring the Sonos Roam to work. First, I paired it to my iPhone using bluetooth. Then I opened the Sonos app to play music. But the app tells me it can’t find any Sonos devices. Why doesn’t it see the Roam paired with bluetooth? Then I tried to add it to the wifi network at the office. The iPhone is connected to the wifi. Now the app tells me it can’t find any  devices in that wifi network but doesn’t let me add the Roam to the network. Finally I did a factory reset on the Roam, now the app found it, but when trying to add it to the wifi network, nothing happens. I use a guest wifi without password, for the first connection, I just had to entery my phone number and it would send me a connect ID. But since my iPhone is already connected to that wifi, I should be able to add the connected Roam as well, shouldn’t I? 

I can’t connect!!??

We’re getting the backyard ready for a big summer.  Lots of space out there, no pool.  Would you recommend we set up a pair of Roam speakers in Stereo or just 1 Move speaker?Appreciate your help!

Hi everyone I want to create an nfc shortcut to make my sonos move play from the iphone but i can’t find where the nfc tag is located on the move. I’ve successfully done this with the arc and ikea symfonisk but not for the move. Is the move missing nfc ? If not where should I place the phone? thanks you !

Hi all - for the last few days my Sonos Roam will no longer skip Spotify tracks when I ask it (‘this action is not supported), and secondly it stopped playing sleep sounds on loop (even when I ask it to loop it, and it confirms this is done and memorised). Anyone else having the same problems and/or troubleshoot suggestions? Henry

I got my Roam pair today and they sound great.  However I have had a lot of issues keeping them synced as a stereo pair - when I had them outside one of them would keep switching off, and when I turned it back on, it would show as a separate speaker.  Later I took them in and plugged them in, did not see the turning off issue while they were charging.  When I manually switched one off and then on again, it lost the pair again though, and I had to manually repair them.  Anyone else seeing this?  Any ideas?

I have a Play3 and I play Spotify through it. I just bought a Sonos Move. I can play Spotify through the Move but I cannot add the device to my App? Additionally I want to group the speakers together but the Group tab is greyed out and says ‘This feature is available on systems with three or more rooms’?

Our Move dropped from the system for no apparent reason and now we are unable to find it or reload it. We have tried re-booting, installing again, re-loading the app. Nothing seems to work.

Forgive me if this has already been covered but my search didn’t find it. I would like to make my Roams a separate system for travel/holidays. I want the facility of a stereo pair so, as I understand it, Bluetooth doesn’t do what I want. If I try and reset them to do this and reset the app, then as soon as I log in with my email address, the app goes looking for the rest of the system it knows I have. Then it doesn’t seem to want me to connect to another network because it can’t find everything. My question: Do I need to create a new Sonos account with a different email so that I can have another “household”, or am I missing something obvious? TIA

We have a play bar, sonos one and move set-up in a system and the move dropped and we are unable to connect it again - 10+ hours into it already and the chat bot is worthless on this subject - any insight from the community? 

Hi everyone,I own two Sonos Roam’s, often configured in stereo mode and the app version is 15.2.1.I used this system in the last year without any issues, I usually open up the app on my iPhone/iPad Pro and the Roam’s wake-up immediately.In the last month until today, this simply function seem broken. I always have to turn on manually the both Roam’s.I didn’t change anything, maybe it’s the last update (of the app? of the firmware?) but I cannot be sure.What I can check?

I can’t find my sonos roam anywhere.  Is it possible for sonos to check the serial number and see if it has been registered anywhere else?  Guessing one of my kids friends may have snagged it.

I recently installed a Sonos Amp along with a Roam on my new patio. So far, I am loving the audio. The Roam teamed with the Amp gives me hands-free voice control over everything I want outside. My hope was that, with the Roam, it could be left outdoors during the warmer months and only need to be brought inside in the Winter.My Question is: What kind of temperatures should I be able to keep the Roam outside 24/7? I have a wireless charger set up and the Roam is mounted on a wall under an awning and pergola, so other than dust and wayward water spray, it should get very little direct contact with the elements. I figured that I would need to keep the Roam indoors during the Winter months but would be curious if anyone else has done something similar and what their experiences were.

Hello, I sent my son a Sonos Roam to Fort Bragg. He can’t use it or even get to the Bluetooth mode because he can’t do the initial set up. Army base Wi-Fi doesn’t let him in. I know he has to be on a home network for initial set up but there must be a way he can bypass this. Thank you for your help! I’ve read about travel routers or using a hotspot but I’m not sure how to explain this to him because I’m not very techie.

Hi. At home, my pair of Sonos Move work perfectly. At home I have some Amps, Beam+Sub, roam.Now at a second house, I created a new setup with Sonos beam+Sub connected via Wi-Fi. When trying to add Sonos Move from Sonos App, system can not discover them. I reseted speakers, but nothing changed.Has it something to do with the fact I does not have any wired Sonos device connected yet at second house? How should I proceed?

Hey AllJust installed my new Era 300 in my lounge and it sounds fab. Odd thing though is since doing that, my Roams won’t play Bluetooth content - as in I don’t hear anything through them. They pair ok with my phone and have the blue light (have tried all 3 individually, not all at once!).They play wifi content fine and I have re-booted them, and my phone. I even signed out of the app and back in again.Diagnostic 1397953160 raised.Any ideas?And just now paired the Era 300 to the phone and BT content plays fine out of it. Still no sound if I try a Roam though - that makes no sense!Also just tried the Move and that is also fine. Just the 3 Roams???Moderator edit: combined posts

My Sonos Roam and Move are inside house and neither are playing on Apple Music but Roam is playing on Bluetooth.

With the new IOS upgrade to Ventura I have had several synchronization problems. One of these is the SONOS ROAM I already forgot the SONOS ROAM on the MacBook, I turned the bluetooth off and on, I did a restart of the MacBook Pro and the SONOS ROAM, I do the new pairing and apparently they are connected but the SONOS ROAM does not play. 

I have Spectrum and Eero mesh.  I have rebooted Move, reinstalled Move, reinstalled Sonos app.   I am at my wits end with no Move showing in my app.   

I dropped my Sonos in playdough

Hi there,I currently have 2 x bluetooth speakers that I use outside (Ultimate Ears Boom 3) which I can connect together and use them as a pair.I have a Sonos system indoors, but want a speaker that I can integrate with the existing Sonos system indoors, instead of using the 2 bluetooth speakers above.  Just for context, we have in the lounge:- Sonos Beam gen 1, 2 x Play ones and in the kitchen 2 x Play ones.  So can I integrate either the Roam or the Move onto the main system, so say, the Kitchen and Roam/Move playing the same music in the garden?  Or have I misunderstood?Is this a good idea to replace these 2 speakers with the Roam, I was looking at the voice activated one for the £20 extra.  I’m not sure I would use the voice activation bit, I as I just tinker with my phone to change the music anyway, as often Alexa doesn’t play what I want.Or would the Move better - it would just be used in the house or garden, so not for travel.  What is the sound quality like?Sorry for all the que

Hi—we have a Sonos Move that is about 2+ years old.  We had it connected to wifi at our old location.  We recently moved to a new house in a remote location, with a different wifi network.  When we moved, we just unplugged the Move and brought it with us.  I’d like to connect it to our new network. I’ve tried using the Sonos app (S2) to connect the Move to the new network, and have followed the instructions, but no luck.  On the Sonos app, my account, system, and services are all greyed out.  I’ve checked and my iPad has an up to date, compatible OS.   Is there a way to fix this without having to call customer service?  I’ve seen reference to trying a wired Ethernet connection, but that is not accessible to us here.  Please be kind and clear…I’m an older person and not by any means a techie!  😊. Thanks for any help.