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bensag
Contributor I
July 28, 2023
Answered

Impossible to setup Roam on iPhone

I am not able to complete setup of my Roam on my iPhone. When it says “Make sure light flashes green and white, then press the Play button”, I do press the button (duh) but nothing happens.

 

I used to have it setup on this phone I believe, but now for some reason I cannot set it up again (WiFi change?).

Anyway I tried:

  • Reset app
  • Reset Roam
  • …

By resetting the Roam, it would appear in auto setup, but I’m stuck at “press the button” step with no help.

It’s an incredibly frustrating setup experience, with such a price tag, Sonos should do much better. I’ve spent more than one hour already, wth.

My Roam is rendered USELESS. Incredible. For such price tag I may just stick to Apple products, no frustration whatsoever NEVER.

Very clown product if you ask me.

 

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bensagAnswer
Contributor I
July 28, 2023

Sorry for the language. Extremely frustrated.

So I got it to work _eventually_. The key was to _delete_ the app from my iPhone (as well as Reset the app, Reset the Roam as explained before).

 

I guess since when you delete an app it has to ask for all permissions again, that must have been the bug, something about permissions (Microphone, bluetooth, etc...).

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3 replies

bensagAuthor
Contributor I
July 28, 2023

Am selling that *. Incredible.

There is no way I can fix it, I tried everything and am pretty savvy at these kind of things.

The app is stuck in a loop: setup —> setup WiFi —> eventually fails saying “lost connection” with device (which is RIGHT next to the phone LOL idiot)—> setup again —> no need to setup WiFi this time —> “press button to continue” —> I * press it like a chimp —> NOTHING.

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

GuitarSuperstar
Lead Maestro
July 28, 2023

What color is the LED light currently? Is it solid or flashing?

Did you just change your router or are you connecting it to a new network?

"Receive with simplicity everything that happens to you." - Rashi
bensagAuthorAnswer
Contributor I
July 28, 2023

Sorry for the language. Extremely frustrated.

So I got it to work _eventually_. The key was to _delete_ the app from my iPhone (as well as Reset the app, Reset the Roam as explained before).

 

I guess since when you delete an app it has to ask for all permissions again, that must have been the bug, something about permissions (Microphone, bluetooth, etc...).

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