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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,277 Topics
  • 32,223 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6277 Topics
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painter_Contributor I
asked in Home theater
Sonos One SL keeps dropping out?

I have two Sonos Play 1 in a network that I’ve had for years with zero problems.I got a Sonos One SL this week to expand the network, and it drops off all the time? The other two speakers will continue to play music, but the new one will just go in and out….. 

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Mark P
4 years ago
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AaronBossContributor I
posted in Home theater
Sub wifi (working but not working)

Hello all  I am new to the Sonos family and so far very happy (when it works) my issue is with this brand new sub gen 3.  firsrly on occasion it will just work but it takes a lot of work to get there and if I do a simple router restart I then have to start the whole process over again.it is important to note that YES the sub is connecting to the WiFi router and according to my router statistics the signal is “Excellent”. Another note to make is that Yes I have tried 2.4 ghz and 5ghz and it makes no difference.  I have screen shots of the sub showing up or even at the end of setup asking me to reboot the sub for the app to see it. it is quite frustrating can any one direct me if they have the same issues. I just bought this and am thinking Sonos have a dud and it needs replacement. 

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J
4 years ago
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deejcukContributor I
asked in Home theater
PLAYBAR will not connect to DrayTek router

so i swapped out my bt homehub 5a with OpenWRT for a draytek 2762ac, i enabled 5G and 2.4G, on the 2.4G channels i kept the SSID the same name, i kept the password the same.i messed about for ages trying to move it to the new wifi, i reset it, reset the app, many times, each time it connects and tells me that its all setup but then never shows in the appi see it has a DHCP IP address, my phone is on the same network during the setup etc.any ideas ? i spoke with support chat they told me to remove band steerring etc, enable upnp (nope) and a few other things that the router seemed to have set already but the weird thing is that it seems connected as i see it in the arp table and dhcp table but the app never sees it, the app (IOS) has full network access.i am lucky in that i can connect it via an ethernet cable but even though i can im not sure why it would suddenly stop working on wifi 

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Annazel S
4 years ago
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therealblondeContributor I
asked in Home theater
Help! Not happy with set-up Port + Pro-ject TT

Hi everyone,I just bought a Port to connect my Pro-ject Debut Recordmaster with built-in amp to my Sonos ecosystem (I have 2 Ones and a Beam). Everything seems to be working BUT the volume is ridiculously low. I’ve set the volume of the Port to level 10 in the app (at the suggestion of the store where I bought it), and then at it’s loudest and it’s still very very modest. No such problems when I play digital, Spotify or use my TV. I spent 800 bucks on both the Port and TT in order to play my vinyl collection but the result is subpar - what am I doing wrong??? 

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T
4 years ago
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Gauravsharma.SydContributor I
posted in Home theater
Wifi stopped working immediately.

I recently bought sonos Arc and two Sonos one with microphone. When I connected the setup after sometime my wifi stopped working and I have no internet since then, yesterday.  I am using Netgear Night Hawk D7800 and not sure what’s the problem. My internet had no trouble what so ever before connecting this full setup. I have a feeling that Sonos wifi connection is interfering with the wifi signal and causing the problem. Can someone help. Thanks. 

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G
4 years ago
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ajibarraContributor I
posted in Home theater
Samsung + Arc + eARC issue

Hi, As many other people I am having issues with a Samsung TV and Arc setup. Everyday sounds is cutting out until I restart the Arc (which should have a way to restart from Sonos app instead of unplug and plug the power cord) I have a Samsung Q959TS with software 1403 and I have submitted diagnostic under 1445706949. I bought both TV and Arc 2 months ago and I have regret that from day one.  Please let me know if you find something in diagnostics or if there is anything I can do thank you

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Rowena B.
4 years ago
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axxoContributor I
posted in Home theater
Sonos Move pairing with Beam

Hi all, First of all I‘m not native English speaking. However, I‘m really disappointed by Sonos (Move) when it comes to pairing possibilities Sonos :-(It basically doesn‘t offer a proper pairing with my current setup: 1x Beam, 1xSub and 2x Sonos One. It‘s obviously possible to group rooms, but the Sonos Move lags in this setup some milliseconds. If I‘m listening i.e. EDM the bass is not properly in sync. It feels like you would be in a arena somehow. Is there any way to fix this? Many thanks

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buzz
4 years ago
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SJScardContributor I
posted in Home theater
ChaplinX SL

I have a Sonos XL and have downloaded they-dated software. However, the SONOS controller that is in the brown box will not control my speaker as it states “it is not compatible”.  The SONOS site says it is compatible.  I believe the issue stems from the name of the speaker appearing as ChaplinX SL; the pair were purchased at Costco. I have looked in the community form etc and there seems to be no answer to this??????? Any assistance is appreciated. 

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4 years ago
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SamplerContributor I
posted in Home theater
No surround sound on Beam and 2 One's from TV.

I have a beam and two One’s (not the SL versions) in a surround setup.They show correctly in the app and if I play music through the app, I get sound out of all three speakers.However, I mostly watch a PC connected to the TV, the PC is set to output 5.1 but when playing the audio test the rear speaker sounds are coming out of the Beam, not the appropriate One.Setup is PC connected to the television over HDMI (Port 1), beam is connected to Television via ARC HDMI port (Port 2).This is my partner’s Sony 50” television so not sure of the model number. We’re replacing my AV Amp with the Sonos which was previously working with the surround sound.I’ve been through all the options and can’t see anything obvious I’m missing, been through the TV menu’s and there’s little to do with the audio but have tried flicking things and setting them back in hope of getting rear sound.

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S
4 years ago
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rexxdale23Contributor I
asked in Home theater
SONOS Ceiling speaker or Sonos ARC?

Hi,New to SONOS community, wondering what setup to go with in my living room:1) 4 ceiling speakers + sub2) Arc + sub 

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Airgetlam
4 years ago
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MargotEContributor I
asked in Home theater
Broken Sonos 1 SL

I set up both of my sonos 1 SL speakers and only one of them worked. The other makes horrible noises and you can barely make out what song it is. I’m trying to return the it and get it replaced. Anyone know the quickest way to do so?

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Mark P
4 years ago
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Papageorge35Contributor I
asked in Home theater
s2 App and Beam

My S2 app has been giving me “unable to connect” error messages for about a month now. We’ve had our two beams and S2 app working fine for months, even after the ios14 update. However for whatever reason, the app decided to unrecognize both our beams and we’ve had to re-connect our beams to the app. We did this process yesterday and everything worked fine. Today, I went into the app to find that neither one of my beams were on the app and I had to re-connect them again. Anyone have this issue and what can we do to fix it? It’s quite annoying given the price tags of these products. 

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N
4 years ago
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DanwadinhoContributor I
asked in Home theater
beam not recognizing play 1s

Just bought a beam. Sounds great. Already own two Play:1 speakers. When I click on the Beam in the app, and go to +Set Up Surrounds, the app doesn’t recognize the Play:1 speakers. So nothing populates as compatible. Pretty sure these products are compatible.  Suggestions? 

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Airgetlam
4 years ago
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irishroc10Contributor I
asked in Home theater
AT LP120XBT

I recently purchased the AT LP120XBT turntable and can’t figure out how to connect it to my Sonos Beam and Sonos One Gen 2 speakers for the life of me. Any input would be appreciated!

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Airgetlam
4 years ago
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FSL63Contributor I
posted in Home theater
Beam sync button not working.

New Sonos Beam delivered today-Yay 😁however although the app finds the beam-nothing happens when the sync button is pressed-the chiming just goes on but nothing else happens. I’m sure we have tried everything-I shall have to get in touch with Sonos tomorrow to explain and get a faulty/return code for me to send back to the BT Shop-why is nothing ever simple 😩. Just thought I would post this here in case anyone had experienced the same or had an idea what we maybe doing wrong-many thanks.

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Simon B
4 years ago
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surenpuliContributor I
asked in Home theater
Sub Gen 3 not connecting to Arc.

Hi, i was able to add the Sub Gen 3 product, but when i try to connect it to the Arc it doesnt connect. it shows up under the Arc product list and i see an option to remove sub, but just not able to get it connect it to the Arc and make it play or work. Please help 😔

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Airgetlam
4 years ago
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dazkgoodwin2Enthusiast I
asked in Home theater
Sonos Beam -input audio over HDMI from AV receiver (non-ARC)

I’m wanting to input audio into my Beam over HDMI, but not using HDMI ARC from my TV.   i intend to use the Beam in addition to my Sony AV receiver home cinema set up, so the TVs HDMI ARC is already in use.   I’ve connected the TV’s optical to the Beam using the adaptor, but the audio is out of sync with the receiver’s audio.  So, I want to feed audio into the Beam from the AV receiver’s 2nd HDMI output instead. Is that possible?   It could be that the audio sync issue is due to signal processing delays in the receiver, but won’t know for sure until I try it over HDMI. The audio delay is the reason why I got rid of the Sonos Connect, the audio was out of sync with the other Sonos speakers due to AV receiver signal processing delays.

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Ken_Griffiths
4 years ago
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OliverSpiersContributor I
posted in Home theater
Subs Connecting, then dropping off network

Hi all,I’m at the end of technical expertise with these damn Subs!! My setup is: 2 x Amps2 x Subs (Gen2)1 x Move1 x BoostConnected to WIFI6 EAX80 Nighthawk via Hardwired ethernet to Boost4 x Sonos in ceiling architectural speakers The problem I’m having is maintaining a connected to either of the Subs. The Amps are setup in my garage about 30metre/300ft away from the sub and boost. Connected to 2 Samsung 2020 model TV’s via ARC HDMI. The Amps work fine with the TV and the Speaker. I cannot get a connect to either Subs. I’ve tried factory resetting so many times that I've probably worn out the connection button - They are found, connected then drop off (the little spanner and then the question mark next to the AMP. What am I doing wrong? Is there a way of hardwiring to each Sub to each AMP? Maybe via ethernet? Diagnostic confirmation number: 833572544

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Rowena B.
4 years ago
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adamsendekContributor I
asked in Home theater
Beam for TV + My Existing Play:1s and Sub (Connect:Amp)

I’m looking to have sound from my Samsung Frame TV play through my existing Sonos network of speakers (a paired set of Play 1’s and a subwoofer that I’ve got connected through a Connect:Amp). If I get a Beam and have it connected to my TV - can I have it also ‘grouped’ with my existing ‘Family Room’ group (Play 1s + Sub)?

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Airgetlam
4 years ago
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JTMIVContributor I
asked in Home theater
Add Play:1 to new Playbar

I have several Sonos products, and have just purchased a Playbar. I have connected my Playbar to my TV, and have two Play:1 speakers in the room behind the couch.When I try to ‘Set Up Surrounds’ to my Playbar, it keeps asking me if I want to add my Sonos Amp, which is in use in another part of the house.What do I need to do to get the Playbar and Play:1s to work together.I have tried everything; resetting, powering down Sonos Amp, and reinstalling the Playbar, with no success. Any help is appreciated.

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J
4 years ago
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StinsonddogAvid Contributor I
posted in Home theater
Playbar Setup - connect to Sonos named wifi first?

I have Sonos in four rooms in my house so I am quite familiar with the workings.  I went to a friends last night and they have a Playbar that they purchased with the house.  We struggled to get S2 to find it.  I finally realized that his phone needed to be a  SONOS named SSID that I suppose the Playbar has to connect to his wifi.  I don’t recall that with any of my newer products, and I can’t find ANY mention of it here on the support pages or in the community.  Just in case we need to troubleshoot again for example if we change his wifi SSID, is this normal and where is the Sonos documentation on it?   Thank you.  Michael

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J
4 years ago
dla.plexure.net
dla.plexure.netContributor I
posted in Home theater
Sonos Sub and Play:1 not joining Beam

Hi,Since a while now I have problems with my home cinema setup.One day I figured out that the setup of my Sonos Beam, Sub and 2 Play:1 was listed as Living Room (?+?+?) and the Sub as well as the two Play:1 didn’t have any IP on the WiFi network anymore.So I decided to remove the three speakers from Beam. This did work, but the speakers didn’t show up as standalone anymore and I still didn’t see any speaker gathering an IP. So I decided to reset all speakers, including Beam and rejoin them into the WiFi network.Now they all have an IP again. So I tried to connect the Sub to the Beam again. Suddenly it time out/fails to join and I get an error and offer to retry. Retrying doesn’t help. The sub is Now part of the Beam group but gone from WiFi again (no more IP) and marked as ?. Same for the Play:1 if I try.So, I tried to remove them again. Removing is not an issue. And I figured out that waiting for a while, the speaker gets an IP again, without resetting each time.Retrying a couple of t

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Rowena B.
4 years ago
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GoredoughContributor I
posted in Home theater
beam wont connect to TCL Roku tv

Just about ready to return this useless product. I’ve followed the set up instructions but no joy. Is this product just ****? Regretting this purchase. Maybe Bose?   *Moderator Note: Modified in accordance with the community guidelines.*

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K
4 years ago
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Dandino76Contributor I
asked in Home theater
Gen 3 sub suddenly not performing as good as before

Anyone having issues with sub not working as good as before ? A week ago was working like a champ . Shaking my apartment . Type of bass that punches you in the chest . Now it seem less powerful . Not sure what the problem is . I ha e it paired with arc . I have LG CX 

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Rowena B.
4 years ago
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mandatoryContributor III
asked in Home theater
Arc now completely stopped working

I have the Arc since a couple of weeks, it intermittently just stops working. I have to switch via the TV to the TV speakers and then the Arc starts working agaim. Until now, it has completely stopped working. What to do? Diag number 1629218982. Very annoying. 

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Paul A
4 years ago
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