Contributor I

Answered

Not getting Atmos from Netflix

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So I have a Samsung NU8000/8070. It has had a Samsung firmware update so effectively has eARC sound options are Dolby digital and Dolby digital plus. Sky Q will play in Atmos (confirmed via Sonos app) when the Q box is set to DD+ and the tv sound is set to DD+. But on Netflix, nothing play in Atmos, says it is playing in DD+ 5.1, the tv is still set to DD+ so I am not sure why it won’t play in Atmos, I have nextfkix premium, so I have access to Dolby Atmos, everything shows as 5.1 on the Netflix main menu and doesn’t change in film. Any ideas?

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AirgetlamAnswer

Yes, the Arcana can do internal apps, but it’s not elegant (IMHO) .

See their “getting started” diagrams. Not really something I’d want to do. Much better with an external to the TV streaming device than trying to use the ARC/eARC signal from the TV.

Bruce

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GuitarSuperstar

Lead Maestro

The Sky Q box doesn’t support Dolby Atmos audio on the Netflix app. If you want Dolby Atmos audio from Netflix, use the TV’s native Netflix app.

If you still have issues getting Dolby Atmos, log in to your Netflix account on a web browser and go to your profile settings. Under Playback Settings, make sure “Data usage per screen” is set to HIGH.

"Receive with simplicity everything that happens to you." - Rashi

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BrynstaAuthor

Contributor I

The Sky Q box doesn’t support Dolby Atmos audio on the Netflix app. If you want Dolby Atmos audio from Netflix, use the TV’s native Netflix app.

If you still have issues getting Dolby Atmos, log in to your Netflix account on a web browser and go to your profile settings. Under Playback Settings, make sure “Data usage per screen” is set to HIGH.

Sorry, should have been more clear, I was using the natice Samsung Netflix app. Apple TV app works and pushes Dolby Atmos, so does selected prime. Netflix and Disney won’t though

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GuitarSuperstar

Lead Maestro

Samsung TVs don’t support Dolby Atmos audio on the native Disney+ app but it should support it on Netflix.

Did you log in to your Netflix account on a web browser and change the “Data usage per screen” setting to HIGH?

One other important note: Dolby Atmos is usually only on the original language audio track.

"Receive with simplicity everything that happens to you." - Rashi

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BrynstaAuthor

Contributor I

That explains it with Disney plus, I have logged into Netflix on my phone using the app and it says higher instead of standard for quality, I can’t find a quality setting anywhere using my laptop on the web app?

I’m listening to the original soundtrack on everything (English)

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BrynstaAuthor

Contributor I

Update, just found the setting, it was set to auto, but everything played in 4K UHD on the app, changed it anyway. I can’t understand why it is forcing only DD+ for audio

G

GuitarSuperstar

Lead Maestro

Log in to your account on the Netflix website on a web browser, not the app. Then go to Account > Profile & Parental Controls > Playback settings. Set “Data usage per screen” to HIGH.

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstar

Lead Maestro

If you play the film Don’t Look Up on Netflix, what audio format is displayed in the Sonos app?

"Receive with simplicity everything that happens to you." - Rashi

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BrynstaAuthor

Contributor I

Dolby Digital Plus 5.1

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GuitarSuperstar