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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,019 Topics
  • 30,691 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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6019 Topics
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GuynamedmikeContributor I
asked in Home theater
sound skipping or cutting out

Hello all, I have been encountering an issue with the sound skipping or cutting in and out randomly when watching streaming TV. I have a new Epson smart projector with an 8k capable hdmi cable connected to the HDMI ARC from the projector to the Sonos Arc. I have Wi-Fi extenders meshed throughout my home. I just purchased my Sonos sound bar and Sub 3 weeks ago. All of my equipment is new and has up to date firmware. I tested the projector and it performed fine when it uses its built in speaker but starts skipping when I connect the Sonos sound bar. Has anyone experienced this? If so how was it fixed? Thank you all for your time.

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1 year ago
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DaddySastexContributor I
asked in Home theater
Sonos Beam Gen 2 Neuf - Problème HP?

Bonjour à tous. J'ai l'impression que le haut parleur central à droite du tweeter sonne moins brillant que celui de gauche, est ce que ça se comporte pareil sur toutes les Sonos Beam Gen 2? Je m'en rend compte vraiment en m'approchant de près si non je ne ressens aucun déséquilibre dans le son depuis les positions d'écoutes.Par avance, merci, bye. 

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D
1 year ago
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RickZakiContributor I
posted in Home theater
Arc crashes

Not sure how to describe, but my Arc seems to crash and reboot itself every so often (about an hour).  This only happens when the input is TV.  The arc is wired with wired sub, Symfonisk frames wireless for surrounds. The arc just stops responding, and shows red in the app.  The lite blinks white for a bit, and then comes back.  It appears to be rebooting.

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Airgetlam
1 year ago
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ringleb83Contributor I
asked in Home theater
Low dialogue with Arc using Atmos

I know that dialogue issues with Arc have been discussed a lot, but I am still at an impasse. The latest updates did help a lot with dialogue on my Arc + Sub (3), but when using Atmos through my Apple TV 4K, dialogue levels are still very low. I have Speech Enhancement engaged, and typically have “Reduce Loud Sounds” engaged on the Apple TV. When I turn off Atmos in Apple TV, and revert to 5.1, the issue resolves itself. Does anyone have suggestions on what to try to resolve this using Atmos? I feel like I’ve tried every combination to make this usable. I have performed Trueplay after the latest update. 

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Airgetlam
1 year ago
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mmducharmeContributor I
posted in Home theater
One SL's vs. in-wall w/ AMP (vaulted great room)

Hello all,I have been looking to trying to find some discussions about this but cant seem to get anything clear:I am in the process of building my new home. The great room has a vaulted 2-story ceiling. Picture below)Current plan is to do Arc in front, Sub, unknown on surround.Need guidance on surround:What gives best sound (for movies) on this application? (2) One SL’s mounted on wall at sitting/ ear height, Or AMP with in-wall at sitting/ear height? If I went with the in-walls- what is the quality of the in-wall speakers? Am I better off buying the Amp and getting different in-walls or are the Sonos in-walls good quality? Thanks for the help, and apologies if this has already been discussed 

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1 year ago
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AMPARC54Contributor I
asked in Home theater
How to connect Samsung Frame TV, ARC and AMP with 2 Ceiling Speakers

I have 2 AMP’s. One AMP feeds my Kitchen with 4 hardwired ceiling speakers.  Great sound.  My 2nd AMP supports our living room with two hardwired ceiling speakers.  I have an ARC connected to my Samsung Frame TV via HDMI cable.   Neither of the AMP’s are HDMI connected to my Samsung Frame TV.  The two AMP’s are located in my media room closet on the other side of the house and are not connected to my Samsung Frame. The following are the connections that I would like to have.    I want my two hardwired family room speakers to play my Spotify music with the ARC speakers in sync. I have my ARC linked to the 2nd AMP.   Do I need to connect the ARC to the 2nd AMP with an Ethernet cable to allow music to be played in sync? How do I make this connection to allow the ARC and the 2 Living Room ceiling speakers play music at the same time? I also want to use my 2 living room hardwired ceiling speakers connected to my 2nd AMP to work with the ARC that is HDMI connected to my Frame TV to obtain su

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1 year ago
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SabatinomasalaContributor I
asked in Home theater
LG Oled CX ARC stopped working

Overnight, my Sonos ARC stopped working properly with my LG Oled CX. I tried changing the HDMI cable, reset the TV and unplugged all other devices. When the audio output is set to CEC with eARC enabled on the tv, audio output works. When eARC is disabled, audio output does not work. CEC volume control does not work anymore, and the Sonos app says ‘ARC Mode not connected’ when doing a tv setup. Already tried setting up universal control again to no avail. This issue seemingly happened overnight, probably due to a software update? Diagnostics 1479171840

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1 year ago
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RogerCen3Contributor I
asked in Home theater
Home theatre and Music = AMP+ARC+Sub thirds?

Hi all, I hope for someone who can help me about a clarification:for Home theatre is possible use ARC and AMP with passive subwoofer? eventually I can add also 2 rear speakers?  to listen a vinyl I connect a turntable in AMP form Line-in but I can use the same configuration up of home theatre?In this case the HDMI ARC cable from tv must be connected in AMP or in ARC? Thanks

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melvimbe
1 year ago
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Paolo P.Contributor I
asked in Home theater
Volume issues - sound non involving

I just bought Sonos ARC and thought I was going to be blown away. The sound does not fill the room Instead the volume is very low and not very involving. I have to turn it up a lot to make it better than the TV. I have a Sony Bravia A80J. For example, if I keep it at 30 on the TV, on the soundbar I have to bring it to 45-50 to have the same sensations. I tried all kinds of settings.. I raised the highs and lows even from the Sonos APP. Has anyone else had the same experience? How did he solve the problem?I haven't used trueplay yet

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Corry P
1 year ago
Jasvans
JasvansAvid Contributor I
asked in Home theater
Which is better HDMI or Optical ?

Which is a better option and why HDMI or Optical , Coz we don't have an HDMI option in Ray Mini SoundBar , is it ok to not have HDMI port in Ray soundbar.  

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Mr. T
1 year ago
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AcevonovichContributor I
asked in Home theater
Sonos playbar + sonos amp

Hi, I’m sure this question might have been asked before but trying to figure out how to best to do this.  I have a playbar, sonos sub, 2x sonos 1 speakers and just got an amp + 2 ceiling speakers.  I was thinking of using playbar + sub + amp (and 2 ceiling speakers) for a 5.1 surround set up (or a 3.1.2 set up if I understand the nomenclature correctly). Can I do this? Which device would I connect to my TV (the amp or the playbar)?  Could I do a 7.1 set up if I used the Sonos 1 speakers as well? (Or 5.1.2 if I understand)  

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buzz
1 year ago
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RayAdelaideContributor I
asked in Home theater
Connecting Beam via ADC from RCA out

Hi,I am trying to connect a Gen 1 Beam to an older style display monitor that has analog RCA out (and no HDMI ARC), to an Analog to Digital Converter to the small digital audio TOSlink/HDMI adapter (that comes with the Beam) to HDMI cable into the Beam. Display RCA Out => ADC convertor => Beam digital audio/HDMI adapter cable => HDMI cable => BeamNo success.I definitely have an RCA out signal from the display. I have tested this by connecting directly to an old Receiver.The Beam setup does not find the signal.Has anyone successfully used this configuration? There are no success (or unsuccessful stories) I can find online.I can’t understand why it wouldn’t work (however messy it may seem).  The older style display monitor is of excellent quality and is a shame I can’t use my Beam with it for some decent sound.  I use an Amazon Firestick in the Display to stream Netflix, Prime, Spotify and the local terrestrial TV channels that are available via each station’s App installed t

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1 year ago
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albertbana
asked in Home theater
Beam and Apple TV remote paired. Volume down button increases volume

Hi!Not without problems, I’ve finally paired new Apple TV Remote with my 1st gen. Beam. The only problem left is that volume down button is increasing the volume. When paired with different remote everything is fine. Also old Siri Remote worked fine. Please help! Surely someone had the same problem!

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D
1 year ago
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NashmillsContributor I
asked in Home theater
LG Magic Remote with Sonos Arc – pause

The remote will adjust the volume when watching TV or listening to music when the TV is off. Is there any way to pause music with the remote when the TV is off?

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Airgetlam
1 year ago
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BeachlistenerContributor I
asked in Home theater
Connecting Pro CinemaL S12000 to Sonos Arc AND Apple TV

If I run an e-arc HDMI cable from the projector ( it has regular HDMI and e-arc HDMI ) to the e-arc HDMI of the Sonos Arc how  and where do I then connect the APPLE TV player so I can watch shows on the projector getting e-arc sound from the ARC? I don’t have a television. I don’t want to have to mirror shows from the Apple because it doesn’t work well with the Sonos ARC.Can I run the e-arc HDMI from projector to input of the Fury Arcana and then run an HDMI output from the fury arcana to the apple HDMI and then an e-arc output from the Fury to the Sonos ARC? 

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1 year ago
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jimmyjameshTrending Lyricist II
asked in Home theater
Sonos Arc volume very loud at low volume

I own 2 x Arcs.I was watching walking dead on one of them at nearly 50 % volume which is what I would expect.I then watched a movie in the living room and volume was super loud even at about 10 - 15% volume.Because of this the loudness eq makes the bass so loud and over emphasised as it is adaptive at lower volume,The the only way we could watch the movie was with night mode on in order to hear the dialogue without being blown out of the sofa (Terminator 2 on ATV for info)I tried walking dead in the living room this am and again this could only be played at a very low volume.The only difference in the 2 systems is I have a sub mini on the living room system.Could that be causing the huge volume variation between the 2 systems???

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1 year ago
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JPJigglesworthContributor I
asked in Home theater
Occasional Static from Sonos Arc

I’ve had an ARC for a while, but finally got a TV with an eARC port. When playing movies I occasionally hear static coming from the ARC. This seems to happen more often during bass heavy scenes, but that is not always the case. Sometimes it happens when people are just talking. The static seems to be coming from the ARC, and not the surrounds. This happens regardless of what streaming service I use (Netflix, HBO Max, Plex, etc.) I have the following setup:ARC+Sub+RS+LSApple TV 4KSamsung UN75AU8000 I’ve seen others with this issue and have tried the following:Replaced HDMI Cables going to ATV and ARC with higher speed cables (HDMI 2.1) Set eARC output on TV to Pass through, Auto, PCM, etc.  Reset audio/video settings on ATV and started over.  Rebooted the Sonos Updated the Sonos FirmwareIs there anyone who has had this issue occurring with this setup? Is there anything else I can try? The sound is SOOO good, aside from the static, which seems to occur every so often. I have submitted di

10785
OldManJam
1 year ago
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SonoDContributor I
asked in Home theater
Ps5 and Sonos beam

My beam has a knocking sound when I'm gaming on ps5.... How to I stop this? Very, very much appreciate a solution

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1 year ago
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Peters9851Contributor I
asked in Home theater
trouble creating new system with Arc + Change of network

I recently purchased the Arc to replace my original sound bar, in my original set up I had a sub and two play1’ in my surround system. I upgraded the bar to arc as I was moving house. I am using new spectrum router and modem. The arc is working and I also somehow managed to get the sun connected to the arc.I am having multiple issues, 1) my new network doesn’t recognize my play1s,2) the app also doesn’t show my current network in the settings, system, network, section.  

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Airgetlam
1 year ago
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Rich1234bAvid Contributor I
asked in Home theater
brief sound drop

Hi allive had this problem for a while now, tried all settings etc.I have a LG C2 connected to Sonos arc via earc/arc port. 2 ones for surround and sub.no problems whatsoever when toggled to arc, plays perfectly,no issues.as soon as earc is toggled on , every few minutes a slight glitch/drop in sound occurs, only brief, but noticeable. TV problem or Sonos problem?

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1 year ago
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HudoContributor I
asked in Home theater
vypnutí Arc při poslechu hudby

Ahoj dá se vypnout Arc při poslechu muziky a poslouchat jen zadní One SL a používat pro ovládání Alexu? Opačně to jde ale chtěl bych to zkusit i naopak.Vim že když jsou použity One SL jako zadní prostorové repro mají vypnuty mikrofony a vše řídí Arc.V aplikaci je položka vypnutí prostorových reproduktorů a vypnutí Arc a poslech prostorových repro nevidím.Chtěl bych slyšet co dokážou bez pomoci Arc.

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Mr. T
1 year ago
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Gerry AtrickContributor I
asked in Home theater
Sky Stream and Sonos Arc - Does it work?

I used the Arcana Fury work around for the Sky Q lip sync issues and it has worked ok, pity about the extra cost. Now looking at moving from Sky Q to Sky Stream (Puck). So the question is does the Sonos Arc work seamlessly with the Sky stream or is there any work around required. Basically does the Stream eliminate lip sync issues?  Anyone gone down this road yet? Thanks

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1 year ago
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HurricaneBContributor I
asked in Home theater
Sonon Arc & Surrounds - A/V cart

I wheel my Arc on a TV cart to a closet when not in use - when my Arc is unplugged I would like to use my surrounds for music but the app will not let me without the Arc plugged in - anything I can do?

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1 year ago
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orangepantsContributor I
asked in Home theater
Ongoing Wi-Fi dropouts / issues with Ben (Gen 2) and Sub (Gen 3)

Hi, I am hoping to get some assistance with a problem that seems to be occurring once or twice a week and usually involves spending upwards of 30 minutes trying to resolve.I have had a Sonos system since 2014. Currently the system is comprised of a Move, Roam, an IKEA Symfonisk Lamp (Gen 1), a Beam (Gen 2) and a Sub (Gen 3).All of the products are connected via a Wi-Fi network. I do not have the Sonos Boost box.It seems that occasionally (perhaps 1-2 times per a week on average), I lose Wi-Fi connectivity in the house. Usually this is resolved without any intervention from myself and the Move, Roam and Lamp all seem to reconnect to the Wi-Fi network by themselves and don’t cause any issues.With regards the Beam / Sub, one of two things can happen:Beam still shows up in the Sonos App but with a “?” next to it, implying that the Sub is missing. Powering off the Sub at the wall and rebooting does not fix the issue. If I want to add the Sub back to the system I have to power off at the wal

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Corry P
1 year ago
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SammIamContributor I
asked in Home theater
physical join button no longer works on my Gen 1 beam

just got off the phone with support, they had me to do what I had already done, the long &  short, it looks like the join button no longer works…..  anyone else experience this? any fixes?

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Corry P
1 year ago
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