Contributor I

ray soundbar

Forum|Forum|2 years ago
January 7, 2024
2 replies
58 views

I’ve just set up my new ray soundbar and I’m finding the television remote will only turn the volume up, but not down?

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Ken_Griffiths

This is possibly ‘by design’, so as a quick test, if you begin playing any audio to the Ray first of all and then try raising and lowering the volume - hopefully it should then work.🤞

Edit: In fact ‘correction’ … it should just lower the volume level, but not raise it, if there is no audio playing from the speaker. Anyhow see my next post.

Ken_Griffiths

If no joy with the test suggested above, then try setting up a different TV remote (if you have another you can perhaps try) and see what happens in that case - then go back to setting up the original (correct) TV remote and see if that resolves the issue.. Note: only test things though whilst actually playing some audio to the Ray.

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