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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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  • 30,707 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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6023 Topics
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BarryofNCContributor I
posted in Home theater
Beam gen2 is cutting sound to TV not connected to SONOS

Hi everyone!  I am new to SONOS and am having a problem after successfully (easily) connecting our new Beam gen2 to our playroom TV.  We are DISH Network subscribers and the playroom TV is connected to a DISH Joey receiver with an HDMI cable and the Joey receiver is connected to the satellite antenna via a RG6 cable.  To allow reception of the DISH signal on a small Kitchen TV, the DISH installer connected what appears to be a signal amplifier to the Joey receiver with RG6 coaxial and from that device a RG6 coaxial cable connects to a 4-way splitter and a RG6 cable connects to the kitchen TV.  I am describing our playroom/kitchen satellite TV installation to provide information which may help solve our Beam problem and to also state that our setup was installed and approved by DISH network.With that out of the way, here is our problem:  after installing the SONOS Beam, we no longer have sound on the kitchen TV.  Although the kitchen TV can only receive the same channel as the playroom

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B
1 year ago
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Ravica3Chromatic Producer I
asked in Home theater
Help Please. Think something is wrong with my Sub

When I first received my Sonos system I loved it, still do but after moving I've become somewhat dissatisfied with the Sub. In my previous home, the sun hit low and hard now I can barely hear it.I noticed this be the first time I played it in my new home. My new house living room is a lot larger then my previous living room and has a high ceiling plus has somewhat of an open design. So naturally I thought I would have to play with the placement. I've been here for less than a year and have tried many different placements and nothing seems to work. I've found myself having to turn the sub volume up to 5 to get an almost pleasing result. I've tried placing the sub in my listening position and crawl around but nothing sounds particularly good.I got fed up a couple of days ago and took the sub upstairs to my home office which is a really small room. Left the sub paired to the Arc and played some music and the sub sounds so horrible when it comes to volume. I expected it to blow me out of t

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106rallye
1 year ago
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CharlouContributor I
asked in Home theater
probleme d’appairave sonos beam a mon compte sonos

Bonsoir,je viens d’acquérir une sonos Beam et je rencontre le message suivant : « un problème est survenu lors de la liaison entre votre Beam et votre compte » comment faire ?merci, par avance.

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C
1 year ago
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Nigel_SmithContributor I
posted in Home theater
Sonos Beam with Virgin 360 box CEC issues.

My modest system is a Virgin 360 box HDMI into my JVC 50” tv with an ethernet-wired Beam Gen 2 (with ONE SL surrounds) connected via eARC.The issue I had was that the volume display kept popping up on the TV every 20 or 30 seconds.Really annoying.I noticed that this issue stopped if the sat box was not connected or if I connected the Beam via Optical so clearly the sat box was constantly handshaking with the Beam via CEC. I tried turning off the CEC control on the Virgin box (“helpfully” called One Button) but it made no difference.So, on the suggestion from another post on here, I bought a HDMI CEC remover adapter for £8 on Amazon, inserted it between the Virgin box and the TV, and the issue was resolved.This was after several support calls to Sonos and no progress.  I understand that it wasn’t strictly speaking a Sonos issue so their support didn’t extend but it’s clearly a “fix” that will be of use to many of their customer base and ought to be a suggestion on their diagnostics scri

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Jamie A
1 year ago
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Powpow30Contributor I
asked in Home theater
Probleme de son qui craque gresille quand on regarde youtube ET probleme de décalage de son son entendu avec les dialogues; Sono BEAM 2

Bonjour, je rencontre 2 problèmes depuis que j’ai installé ma Sonos Beam 2: 1/ le son craque et grésille quand on regarde Youtube.2/ il y a un décalage entre les dialogues et le son entendu sur n’importe quelle source (Netflix, YouTube, télé classique) J’ai pourtant bien calibré la BEAM 2. Est ce un problème technique ou un réglage à faire?Pourriez vous m’aider?MerciAurélien

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Jamie A
1 year ago
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Franky091Contributor I
asked in Home theater
Infra rouge Ray

Bonjour je rencontre des difficultés pour commander le volume sonore de ma barre de son Ray si je ne suis pas pile en face et à moins de deux mètres de la barre de son je ne peux commander le volume de la barre de son avec la télécommande de la TV Merci de votre aide

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Jamie A
1 year ago
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JaimeTheLimeyContributor I
asked in Home theater
Intermittent issue - video without audio / Apple TV + LG OLED + Arc

Hi everyone.  This seems more of a handshake issue vs the Arc itself, but hoping someone else has experience with this issue.Streaming over a 2nd gen Apple TV 4K → LG OLED 65CX → Sonos Arc (+ sub and Amp with 3rd party surrounds) via eARC.  No issues with Atmos or anything like that.  Issue I’m having is when I start streaming a show, TV indicates Dolby Vision has kicked in and show starts, but there is no audio.  I’d say it happens 40% of the time and is more frequent when the streaming service begins to autoplay a new episode after the current one has ended.  So far I’ve noticed this when streaming over AppleTV+ and Netflix.  Seems to be isolated to shows encoded for Dolby Vision/Atomos.  My only workaround at the moment is to back out to the menu then restart the show.One other thing I’ve noticed is when the Apple TV comes on, the screen blanks for a second while it switches to Dolby Vision.  A few seconds later it does this a second time which it never did with my old receiver-base

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J
1 year ago
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cst6321Contributor I
asked in Home theater
Connecting Sonos Amp to Sonos Beam 2 for Surround speakers

We have a Sonos Amp in our home, with pairs of indoor and outdoor speakers (not Sonos Brand), hard wired to the Sonos Amp, and we have no major issues playing music through these speakers, via streaming services and the Sonos App on our phones.For the context of this post, leave the outdoor speakers out of the conversation. This pertains to the in-ceiling speakers we have in our family room and wanting to set them up as surround speakers for our TV.We purchased a Sonos Beam Gen 2 cause we were told that we could connect the Beam to the Amp, and be able to setup the indoor (in ceiling) speakers which are controlled by the Amp as the surround speakers in our family room (we understand the Beam is the front center, left and right front speakers). The Sonos App recognizes the Amp from the Beam 2, and we see the link to “add surrround” in the Sonos App, but… the App says it fails to complete the surround setup, after several minutes. We then checked the App, it appears that it DID complete

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C
1 year ago
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HrosContributor I
asked in Home theater
LG OLED 2022 and Sonos Playbase

Hi - there’s nothing on the forum which deals with this question where (1) using an LG OlED 2022 TV and (2) the Sonos Playbase. user interface has changed and none of the supposed “fixes” are working. Been spending hours reading various forums… has anyone got this to work? not sure if it’s an IR issue as the LG has a magic remote or some issue trying to get the TV to talk to the sound at directly…help please!!

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Corry P
1 year ago
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SnappyBobContributor I
posted in Home theater
Describe the Stereo Quality for Music With a Sound Bar, HiFi Set of Fives and Subwoofer - All Facing the Listener

It’s imperative I preface this by saying I know this isn’t a proper set up for Surround Sound with ambient speakers behind the listener, I’m more interested in how it will sound for playing music in stereo.I’m dealing with a small room and 1 subwoofer, I want the best sound I can get using the HiFi Set of Fives, a sound bar, and the Subwoofer (which I already own) and I’d like to use this 5.1 setup with the Fives pointed at the listener, not from behind (there’s no room and I’m really more interested in Stereo Music than the quality of the TV sound).When I want to play music I’ll set the Music Playback option to “Full” and when I want to watch a movie I’ll set the Music Playback option to “Ambient”.My question is does anyone else have their ambient speakers, 2-Fives in my case, set facing the listener and what is the sound quality for “playing music” like when you have the “ambient” speakers facing the listener?thank you again Sonophiles

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skullc
1 year ago
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SnappyBobContributor I
asked in Home theater
TV Room "Sub and Ray" GROUPED WITH Recreation Room "HiFi Set of Fives"

Suppose I have 2 “Rooms” set up.Room 1: Hi Fi Set of FivesRoom 2: Ray soundbar and a SubwooferFor listening to music from my music library in stereo, I want to group “Room 1” with “Room 2”. Physically rooms 1 and 2 are actually the same room. Assuming I can do this and I’m not at all sure I can given I’m grouping rooms with multiple speakers in each: Question 1: Will the stereo paired fives (Room 1) maintain their stereo status when grouped with the soundbar and subwoofer (Room 2)?Question 2: Will the sub act as a proper subwoofer, i.e. will the Sonos designed crossover still work?Question 3: Will the”Ray” play in stereo?Question 4: Could I reverse the process when i want to use the TV i.e. start with the “Ray and Subwoofer” (Room 2) and group with the “Hi Fi set of Fives” (Room 1) to use for TV sound?Thank You Sonophiles, much appreciated.

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Airgetlam
1 year ago
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ProUSAConstitutionTrending Lyricist I
asked in Home theater
How do I use my new Sonos ARC without updating? Seems the updates are ruining them, according to owners.

Not sure if this is the best forum spot to ask and get good answers.Sorry my first day as a ARC owner, or any Sonos product.Trying to setup and use my new ARC.My apple XS max is telling me I must update to use the ARC.Thinking it would be better to use with a old Sonos operating system.Is there a way to go back to old firmware?All helpful tips are welcome!Thank you!

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jgatie
1 year ago
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diegsaiTrending Lyricist I
posted in Home theater
three options and one choice

Hello:   A couple of weeks ago I asked about the possibility of adding 2 one sl due to the configuration of my living room and during this time I have been reading several options and I would like to know what you have or what you recommend as best value.      I can only one thing and I am considering these 3 alternatives to improve a sonos beam 2 in a living room of about 3,5 x 2,5 mt2 one SL to left (1,5m) and right (1m) of the sofa 2 Symfonisk to left and right of the sofa Sub mini  (2 mt in front of me)   what would be a good choice as a first system upgrade? 90% of its use would be for TV rather than music.   Thank you very muchRegards

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D
1 year ago
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olegolegContributor I
asked in Home theater
Sonos system connecting with Optoma projector UHD42

Hi,Do you have any experience how to connect Sonos system with Optoma projector.I have Sonos system: Sonos Beam + Sonos Sub + 2 Sonos One.Projector: Optoma UHD 42I used to play movies from my McBook on my Optoma projector connected via HDMI cable, afterwards I choosed to play the audio from my Sonos system. Nowadays, this option seems not possible.Can you please let me know how can I synchronise those 3 devices: McBook+ Sonos system + Optoma projector. I was really thinking to purchase different projector, which will be more flexible to connect to Sonos system.Thank you in advance for advices or sharing experience. BR, Oleg

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O
1 year ago
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MacgolfContributor I
asked in Home theater
JBL headset and Sonos

JBL 460 nc headset connects via  blue tooth when I turn headset off it shuts down bluetooth connection to Sonos Playbay requiring reboot each time it’s used.

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Airgetlam
1 year ago
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sadpanda27Contributor I
posted in Home theater
sonos arc with lg c2 using included c2 stand

getting an lg c2 83.  for time being (until move and can wall mount) it will be sitting on media unit using the stand with sonos arc beneath it.  specs look like the arc will come just above tv bezel.  was wondering if anyone has this setup (any c2 using stand and an arc) and can comment and/or post a pic.  was looking to see if must get a sanus table stand or the like for time being...thanks in advance :)(and i looked, so sorry if repeat and missed)

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S
1 year ago
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Pat5775Contributor I
asked in Home theater
A pairing problem between Sub Mini and Playbar

Dear All,I just bought a Sub Mini ans tried to connect it with my Playbar on OS S2 (material version : 1.9.1.10-2.0). But I have an error message "A problem occured when adding your Sub Mini"The Sub is connected to my app, and it works when I connect it to my 2 Play:1.Could you please help me?

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P
1 year ago
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emanthemcContributor I
asked in Home theater
Playbar Not Connecting

So I spent the last 1hour and 27mins on the line with a rep named “***” who clearly had no clue about Canadian Modems because she said they don’t have wi-fi!  I had to ask her if she was familiar because we don’t use routers here it’s just the modem that are FULLY WI-FI!  Long story short she never rectified a thing and once it got close to closing time all of a sudden her phone stopped working and she basically ended the call!  What a waste of my time!  So before I go on social media and start blasting “***” for this someone who has better experience with Play 1 not connecting please call me!!!!    Moderator Note: Modified in accordance with the Community Code of Conduct.

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J
1 year ago
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sherriffbContributor I
asked in Home theater
Beam 2 with sub mini

When playing music nothing comes out of the sub mini?

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G
1 year ago
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ME HumptyContributor I
posted in Home theater
Beam Gen 2 connection issues

Hi, I bought the Beam Gen2 shortly after it came out. Ever since it has periodically lost connection to my WiFi for no apparent reason. I can’t get the system to connect again now at all.It’s not right that a premium product like this requires a factory reset every month or so. Has anyone else experienced this and do you have any hints or tips to make the system more stable?

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G
1 year ago
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dingdongContributor I
asked in Home theater
Sonos arc sl

I can’t control the volume with the tv remote when playing music on Spotify. Works great when watching tv

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D
1 year ago
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lascContributor I
asked in Home theater
Sonos arc and sound speakers on tv sony

Hi everybody with  arc HDMI connection on my sonos Arc I can no longer have sound on the tv speakers even by forcing the setting on the tv, the sound systematically comes out of the sound bar, do you have a solution? rdgs

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L
1 year ago
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IlikedthecoreContributor I
asked in Home theater
Playbar 5.1 audio dropouts through TV

I have a Playbar connected to my Sony TV via optical cable. I have a Roku Express, Humax freeview box and Sony DVD player connected via HDMI to the TV. I can get 5.1 sound going through the TV from each device but experience choppy audio (drop outs for a fraction of a second every few seconds).  As it happens with all devices (and not when the optical lead is plugged straight into the freeview box or DVD player) it seems like the TV is the problem. The Roku is an issue as it doesn’t have an optical connection. I have tried a HDMI/optical splitter but it seems the 5.1 signal doesn’t get passed through from the Roku and I end up with stereo (because it doesn’t go through the TV?). I’m not allowed a new TV so would welcome any other ideas to try and fix the problem? Thanks

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Corry P
1 year ago
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wmarContributor I
asked in Home theater
Sonos Beam Gen 1 - Doesn't Work with Samsung TV from time to time

My Sonos Beam Gen 1 can’t connect with my Samsung TV from time to time. I had re-setup the Tv again then the next day, the connection is lost when I turn on the TV.  I have Mi-Box (Android TV) to connect the same Samsung TV.

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1 year ago
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Woodworker 1Contributor I
posted in Home theater
Dual connections

I just bought a new Sonos Arc.  How do I connect both TV and Receiver toit without running the TV through the receiver?  New Sony TV has an HDMI eArc port.

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jgatie
1 year ago
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