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Anonymous
April 13, 2023
Answered

Sonos Arc with Samsung TVs (HDMI-eARC message)

Everytime I turn on my TV I get the following popup message “Audio device connected via HDMI-eARC. The screen may flicker as the audio settings are changed.”

I think this only happens with Sonos Soundbars when connected with eARC. I suppose it is because the soundbar HDMI-port gets in some sort of sleep mode when TV is off. Is it possible to fix this so we don’t get this message everytime?

As a note I also want to add that sporadically I get disconnects during this handshake. I get following messages:

  1. Audio device connected via HDMI-eARC…
  2. Audio device disconnected from HDMI-eARC…
  3. Audio device connected via HDMI-eARC…

This causes the HDMI port to flash number of times each time I turn on the TV.

I think this should be low hanging fruit for Sonos to fix for Samsung TV users.

When using HDMI-ARC (no eARC) I get no popups whatsoever. This only applies for eARC.

For reference I have a Samsung Q90R from 2019.

Hope anyone from Sonos can help!

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    Answer
    April 14, 2023

    @Chillout_ 

    If I search for "Samsung Q90R" here in the forum, there are 124 hits returned, but I can’t see anyone mentioning the same issue - If it’s not the cable, then perhaps there’s a fault, but the Technical Support Team should be able to assist with that and support maybe able to pinpoint if it’s the Sonos Arc or maybe the TV. I’m thinking it’s CEC (AnyNet+) related, but clearly it needs some further investigation.

    Technical support team checked logs, no fault on the Arc they said. It’s a bit diffused this issue if not anyone else have seen this message. It happens with any cable I try. Probably a TV-thing but then I would like to see other people having the same popup.

    Edit: Samsung forum states that this popup happens with everyone else also. So it’s a “feature”!

    Thank you for all the help.

    View in thread

    24 replies

    106rallye
    106rallye
    April 13, 2023

    Question is if this is common for Samsung/Sonos users or if it is just your set.

    Anonymous
    April 13, 2023

    Question is if this is common for Samsung/Sonos users or if it is just your set.

    Yes indeed. My research shows that this is an issue for people with a Samsung TV using a Sonos soundbar. Hope to hear from Samsung users using eARC with Sonos in this thread!

    jgatie
    jgatie
    April 13, 2023

    Yes indeed. My research shows that this is an issue for people with a Samsung TV using a Sonos soundbar. Hope to hear from Samsung users using eARC with Sonos in this thread!

     

    Samsung TV owner using an Arc and I do not get any message like the one described.

    UKMedia
    UKMedia
    April 13, 2023

    What model TV are you using?

    Remember: Sometimes Red Wine helps :)
    Anonymous
    April 13, 2023

    Yes indeed. My research shows that this is an issue for people with a Samsung TV using a Sonos soundbar. Hope to hear from Samsung users using eARC with Sonos in this thread!

     

    Samsung TV owner using an Arc and I do not get any message like the one described.

    Which TV model and do you use HDMI-eARC? :)

    Anonymous
    April 13, 2023

    What model TV are you using?

    Samsung Q90R. Updated my post.

    UKMedia
    UKMedia
    April 13, 2023

    The size of the the thread in this page indicates the scale of the issue and also that it is not restricted to Sonos SoundBars: https://www.avforums.com/threads/samsung-8k-q950r-qled-owners-and-discussion-thread.2221008/page-71

    Have you tried updating the firmware as per this page: https://www.samsung.com/uk/support/model/QE65Q90RATXXU/#downloads

     

    Remember: Sometimes Red Wine helps :)
    Anonymous
    April 13, 2023

    The size of the the thread in this page indicates the scale of the issue and also that it is not restricted to Sonos SoundBars: https://www.avforums.com/threads/samsung-8k-q950r-qled-owners-and-discussion-thread.2221008/page-71

    Have you tried updating the firmware as per this page: https://www.samsung.com/uk/support/model/QE65Q90RATXXU/#downloads

     

    That thread is not relevant as they are discussing the arrival of eARC functionality for some Samsung TVs. My TV also got eARC through a firmware update. But the issue here is not that eARC is not working, it’s the initial handshake popup - and as mentioned, some disconnects happen every now and then, but it always end up being connected. I am running the latest firmware.

    UKMedia
    UKMedia
    April 13, 2023

    Well I suppose that would have been too easy! :)

    As a long shot, have you tried a different HDMI cable?

     

    Edit:

    This still sounds like it’s a Samsung issue...

    Remember: Sometimes Red Wine helps :)
      Anonymous
      April 13, 2023

      Yes I tried different HDMI cables, not the issue. I think this is software-related. Easy to blame Samsung but this does not happen with other eARC Soundbars on the same TV. So I guess its related to HDMI port going into some power saving mode and then handshake needs to be reestablished.

      I dont know if Sonos monitor this forum or if I should create a ticket based on this thread as this is a technical issue. I am new to the forums.

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