Home theater

I think I have been under the wrong impression about Sonos - I thought they were this high-tech company offering premium products.I purchased Sonos Ray last week and haven't been able to set it up (I have tried every internet tutorial, multiple devices, deleted and reinstalled the app, etc). I have been advised via chat to call the customer service line as the agent can't resolve my issue and thinks I need to speak to someone one the phone.I have called the customer service number every day for 5 days at different times during the day, waiting at least 50 minutes in the so called 5-minute queue before I give up. Not once have I been able to speak to a human.I can't believe how expensive these products are and it's impossible to set them up without customer service intervention. It seems like a complete scam, no?

I want to buy a soundbard but I just want to be sure that my two old Play 1 will work as a home theater with the three of them ?

Hello,I recently bought Sonos Beam Gen 2 to use it as soundbar for my Samsung TV QN95B.I followed Samsung’s step to activate eARC on HDMI ports and CEC.I used a HDMI 2.1 cable to connect the soundbard to the television.I used the third port in my TV (the one which has eARC). I tried factory resetting both the TV and Sonos Beam Gen 2, nothing changed. Still, I cannot connect at all my soundbard to the tv.  SONOS Beam gen.2 (specs):SONOS OS: 2Versione: 16.1 (build 78151070(Versione Hardware: 1.35.1.12-2.2ID serie: A203 Samsung QN95B (specs):Codice modello: QE55QN95BATXZTVersione software: T-PTMDEUC-1622.4, BT - S Moderator edit: removed serial numbers

Hi. I have a Sonos Beam (1st gen I believe) with a pair of Play:1 connected to a LG C3 OLED TV used mainly for gaming (PS5).It happens almost every day, that I get a sudden screen blank, and a message that the soundbar disconnected.  I’ve collected a diagnostic: ********** Thanks in advance! Moderator edit: diagnostic recorded and removed

I have a Sony XR-65X90CJ, Playbar/5.1 setup, Xfinity X1 cable box with the XR15 V2 UQ remote.  Hang with me while I lay this out!The cable box recently died and needed to be swapped.  Prior to that everything was behaving it seemed.  When i set up the new box and remote, I noticed an old problem had returned.   The volume control on the remote is topped out at 100 and is hardly loud enough (the TV is set to audio system output, optical cable output is fixed on this TV).  When I had this issue years ago with an earlier Sony TV, I discovered that the Sonus app had the volume set very low and sliding it up allowed more relative volume.  But it was a constant problem which I seem to recall was fixed by setting the OLD Sony TV’s optical output to fixed… but as noted, this newer TV already has a static setting to fixed optical output.    But i went to the Sonus IOS app (which frankly, once that initial problem was solved, I hadn’t looked at for perhaps years).   Log in

I have a issue where my ARC keeps being false triggering when “Alexa” is not said.I have searched the community and found similar posts but one of them said the fix was to turn off Alexa but I don’t think this really fixes the issue. Another post I saw said there was a hardware issue and replacement units were sent out but I can’t find this post.Does anyone have this issue and know of an actual fix, not just turning the feature off? I have kept it up to date but still have the issue. I had it happen 7 times in about 20 mins today so this led me to post.  I have pics of the Alexa app showing the triggers and also logged a diagnostic if Sonos want to check on this. It’s on version 16.2. Thanks for in advance.

Amazon had a deal of $719 for a brand new Sonos Ark and I’m wondering since I can’t find it on Sonos website if Amazon is an authorized dealer or not. Anyone know? Thank you so very much

I have an older home theater setup.  My question is……  Can I replace my legacy Playbar with the Arc and will my home theater setup still work?  Other components are legacy (2) Play 1’s + legacy Sub Gen 1.

Can you help me? 

 Hi,I have 1 playbar and 2 play 1. Can I add SUB Gen 3 to this group?Thx,

I’ve been wrecking my brains trying to figure out why adding Sonos Voice Control to Beam keeps on failing.  Turns out that the mic was somehow set to OFF by default and I’m not able to turn it back on.  I also noticed a few things with the new app update.  Prior to v80.00, the app would display the network that each component (Beam, One, One SL) is connected to.  After updating to v80.0+, the app only shows the network to which Beam connects to, but not for the other components.  Instead the app shows “Unavailable”.  The main problem here is still that I’m unable to turn on the mic for Beam.  I’m not sure if the network display is another headache that needs to be dealt with soon enough.. Any thoughts on these?  Would appreciate your input or advise. Thanks!

Avevo intenzione di comprare le Sonos era 300 come casse frontali, ma mi è venuto il dubbio che fossero progettate per essere casse posteriori da accoppiare ad una soundbar, e volevo sapere se si possono usare come casse frontali senza la soundbar o no Moderator Edit: Added Google Translate- I intended to buy the Sonos era 300 as front speakers, but I wondered if they were designed to be rear speakers to be paired with a soundbar, and I wanted to know if they can be used as front speakers without the soundbar or not

 I have a new Sonos Arc (configured as a home theater system with 2x Era 100 and Sub Mini). Firmware up to date. TV connected to Sonos via HDMI ARC. After muting - whether via the TV remote or the app - after about 10 seconds Sonos turns the sound on anyway. The situation does not occur when the sound is played via the Sonos app or AirPlay. Turning off the “Auto Play” option did not change anything.  

I set up an Arc with two Era 300s, thinking that would give me a solid surround sound. Instead, I get about 5% output from the two Eras and everything else from the Arc, with a movie either too quiet to hear dialogue or too loud to endure commotion/action. Any thoughts?

I have an ARC connected to a Sony 4k TV that has been connected for several years. The sound from the TV stopped playing through the ARC today. I can play music from the Sonos system, just not from the TV. I have read several posts concerning these issues from the last several years, and tried many remedies to no avail.I turned both off, then on and reconnected the HDMI through the app, but the app says the TV ARC input is now not recognized. I did this with nothing else connected to the TV. Sonos system is up to date. Before, I did this, I selected the external speaker on the TV (main setting is set to Auto to play anyway), but when I played the TV, the TV would immediately switch back to the TV speakers. Now after the above reset, I cannot even hear the audio through the Sonos ARC even if I select it. This seems like an internal ARC issue, since the TV can no longer recognize the ARC.Please help with this.  Ok. Not sure how to delete this post. I update

I was playing on my Xbox when the arc suddenly made an extremely loud pop sound and then lost audio completely. The app wouldn’t let me adjust the volume and Alexa wake up didn’t emit its usual tone. I had to remove the power from the arc and reapply which resumed the audio. I’m concerned that one of the speakers in the arc may have been damaged when this happened. Has anyone had this issue?We have had no issues with the arc since purchasing it earlier this year.

The best thing about Sonos is their modular structure and the freedom that gives the consumer to build the setup they want. So why on earth are they not allowing two sub mini’s as they do with two subs? I’ve heard a ton of people that prefer an even distribution of lows rather than more powerful lows and we should have the option to choose between them. Especially if you live in an apartment. There is an artificial barrier that sonos has set up to try and force people to pick a sub instead of two sub minis that i don’t understand considering they make money out of the two options. 

My TV/Playbar is mounted on a wall bracket which I turn when I want to watch TV/movies on my sofa.I've been running a TruePlay from the sofa as this is where I watch movies.As I understand it, TruePlay adjusts the volume of various speakers. After you have made a TruePlay, the speakers can adjust themselves over time to get the optimal sound.But if the TV/Playbar is constantly rotated, then the TruePlay optimization will not remain optimal over time, or will it?System: Playbar-Sub-2xPlay1.  

Bonjour,Voila maintenant presque une semaine que j’utilise ma nouvelle Sonos Ray que j’ai associé à mes deux Sonos One et ce soir en rentrant, j’allume la télé et la ray se met à craquer, grésiller. Ce n’est pas continue, vraiment très sporadique mais c’est très dérangeant ! J’ai redémarré la tv, la ray, j’essaie de ne passer qu’en wifi, je vérifie les réglages et je remet tout d’origine, rien n’y fait… même quand tout est éteint, et débranché, elle grésille toute seule…des idées d’où ça pourrait venir ?merci :)  Moderator edit:Google Translate- Good morning,I've been using my new Sonos Ray for almost a week now, which I combined with my two Sonos Ones, and this evening when I get home, I turn on the TV and the Ray starts to crackle and sizzle. It's not continuous, really very sporadic but it's very disturbing! I restarted the TV, the Ray, I tried to switch only t

Every time I turn on the TV I have to go to the app and tell it to turn on all speakers. It sure would be nice if I could default to a specific group or even just “everywhere”. Is there a way to do this?  Am I missing something?  Tired of searching for my phone just to turn on speakers. Thanks y’all!

Every time I turn on my TV, my Playbar resets to the same initial volume level (10%). It has always done this, but I don’t want it to. Instead, I want it to remain at whatever volume level it was at the last time it was used. This is the normal behavior of every other Sonos speaker I have, including my Arc.This has been an issue for years and I’ve never been able to find anything in settings to change the behavior.I also can’t find anything from Sonos clarifying whether or not this is the intended behavior. Is it? And if so… can I change it so that the volume level isn’t reset each time I turn on my TV?Thanks

Have created tv room with Arc, sub and one in stereo. I have 3 more rooms with speakers. When I turn TV on my muziek stops in tv room, like to see muziek stop in all rooms. How?

Have one ray and two era 100. Trying to set up surround sound but every time I try, it says that it’s unable to connect. Check WiFi and that the speakers are on. I’ve checked and tried several times but the same issue pops up everytime

I have multiple sonos products inc 2 surround sound setups.  Recently my playbar has stopped connecting to the wifi.  I’ve reset the playbar and router multiple times & still no resolution.  The playbar connects to network if I use an Ethernet cable but that’s in a different room to where the playbar lives.  Have researched extensively and can’t find a resolution.  Any help appreciated as all my other devices connect to the same network with no issue. 

for some reason my sub keeps quitting