unable to update or connect Ray

7 replies
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I just purchased a sonos ray soundbar, i have tried to connect it to my samsung tv (oled) and it is saying it is “unable to update” i have tried numerous times to connect it and am still struggling

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Airgetlam

Have you temporarily wired it to your router with an Ethernet cable? Not an extension puck, it must be wired to the actual router.

Bruce

U

UnsureAuthor

Contributor I

Have you temporarily wired it to your router with an Ethernet cable? Not an extension puck, it must be wired to the actual router.

No i have t tried that yet i will give it a go and get back to you with an update

P

Prayag25

Lyricist I

Same here.. were you able to resolve it. I have tried everything but it is stuck on update

J

Jakobsdk

Lyricist I

Got the same issue and have tried everything for 2 hours now. Anyone who found a solition?

L

London Mary

Lyricist I

I just purchased a sonos ray soundbar, i have tried to connect it to my samsung tv (oled) and it is saying it is “unable to update” i have tried numerous times to connect it and am still struggling

I am having exactly the same issue for the last two days. i have tried numerous factory resets and it is constantly stops on the ‘unable to update’ stage. Error code- 1,101.

J

JoOdono

Lyricist I

Me too

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lazerbaek

Lyricist I

I am having the extact same issue when setting up my mother-in-laws. I have tried multiple times to reset and even plugged directly into the router, and still i can get it to ‘create-a-sonos’ but it goes to update and gives the exact error. i have tried all the troubleshooting step and they do not work. Would be great to get SONOS help on this, but seems they just want me to by more s***

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