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Question

lost everthing on app and in home

  • June 26, 2024
  • 1 reply
  • 36 views
S

Just recently discovered that my app does not recognize my system.   For awhile I lost the whole system including Alexa in my house. My app shows nothing  or products I have.  I played with it some and I recovered my arc and  the 300’s but no sub.   I have internet connection. 
 

did the app crashed?   I tried to install but says the app says it’s an error.  I deleted the app and reinstalled 

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1 reply

UKMedia
  • UKMedia
  • June 27, 2024

For reference, all of your settings are stored on each Sonos device, so you haven’t lost everything, it’s just that the App can’t connect.  

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