I am unable to add my Ray sound bar to my System; my two One SL speakers are still working fine over WiFi.I bought all three back in December 2022 and everything was working fine until a few weeks ago, when the Ray no longer appeared in the Sonos app (iOS). It was still working as a sound bar for my TV, but I couldn’t control it with my Sonos app. I can see and control the One SL speakers with the Sonos app, but the Ray will not complete registration and cannot be added to my system. I have done the factory-reset process on the Ray about 7 times, using the Sonos app on my iPhone. It goes through the ‘Add Speaker or Component’ process until it gets to the end where it wants to register the Ray to my System and it says “There was a problem adding your Ray to your system. Try again later.” I click Done and under my System it shows the Ray, but with an exclamation point and directing me to Fix It. When I try to fix it as directed, it gives me the same “There was a problem adding your Ray” message and then the Ray disappears from my System.I have tried the above with the Ray connected over both WiFi and Ethernet (with two different cables), neither method allows the Ray to be added to my system. Since I can’t add the Ray to my system, the Ray no longer works as a sound bar for my TV and is effectively dead in the water. Under the Sonos app ‘About my System’ it says:Sonos OS: S2Build 80.00.04Sonos ID: UnavailableModel:48 Thank you in advance for any assistance.

Contributor I

Answered

Unable to add Ray sound bar

22 replies
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I am unable to add my Ray sound bar to my System; my two One SL speakers are still working fine over WiFi.

I bought all three back in December 2022 and everything was working fine until a few weeks ago, when the Ray no longer appeared in the Sonos app (iOS). It was still working as a sound bar for my TV, but I couldn’t control it with my Sonos app.

I can see and control the One SL speakers with the Sonos app, but the Ray will not complete registration and cannot be added to my system.

I have done the factory-reset process on the Ray about 7 times, using the Sonos app on my iPhone.
It goes through the ‘Add Speaker or Component’ process until it gets to the end where it wants to register the Ray to my System and it says “There was a problem adding your Ray to your system. Try again later.”
I click Done and under my System it shows the Ray, but with an exclamation point and directing me to Fix It.
When I try to fix it as directed, it gives me the same “There was a problem adding your Ray” message and then the Ray disappears from my System.

I have tried the above with the Ray connected over both WiFi and Ethernet (with two different cables), neither method allows the Ray to be added to my system.

Since I can’t add the Ray to my system, the Ray no longer works as a sound bar for my TV and is effectively dead in the water.

Under the Sonos app ‘About my System’ it says:

Sonos OS: S2

Build 80.00.04

Sonos ID: Unavailable

Model:48

Thank you in advance for any assistance.

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E

el_matulaAnswer

Lyricist III

Problem got solved.

Looks like a backend fix, since I did not update the iOS client

Thanks for adressing this issue

Z

zemeron71

Lyricist I

Same problem! Same result.

J

JeffreyWB

Lyricist II

Same problem here. This is maddening. Sonos needs to get this fixed, ASAP.

S

Schlagdog

Enthusiast I

It’s the new app. It’s screwing up everything that needs to be added. I’ve got the same problem with my sub

E

el_matula

Lyricist III

Same problem!

And unable to register it otherwise (e.g. via web)

Any idea when the fix is available?

R

rdesignAuthor

Contributor I

So I was finally able to add my Ray back enough so that it could be used as a sound bar for my TV again.

After I got it to show up in the app, the Ray said that it was Not Registered but it was still in my system. But once I turned off the TV, the Ray immediately disappeared from the app. But when I turned the TV back on, the Ray continued to work as the sound bar, even though it wasn’t listed in my Sonos system. But at least it is working half-way….

The steps I took to get it working halfway again as a sound bar ONLY (still doesn’t show up in Sonos app) —

I signed out of the Sonos app and restarted my iPhone (not sure if necessary to restart phone, but couldn’t hurt)
While phone was restarting I did a factory reset on the Ray
When I signed back into the Sonos app it told me that an App Updated was required in order to add new components.
I updated the Sonos app (now Build 80.00.08, and now a Sonos ID is showing where as before it was Unidentified)
I followed the app directions to add my Ray, but once again it got stuck at the step of the WiFi password. Even though I copied and pasted it, it kept saying it was incorrect and would not accept it. Even though my two One SL speakers are using the same WiFi network & password.
It gave an option to connect with Ethernet, so I ran a cable from the Ray to my router and let it finally complete. After it was finished I disconnected the Ethernet cable from the Ray and my router.
Went through the process of setting up my TV audio & remote with the Ray.
Confirmed that the Ray was playing TV audio. *** Note— At this point the Ray showed up in my Sonos app as Not Registered, but I could use it as a TV sound bar. ***
As soon as I turned off the TV, the Ray disappeared from the Sonos app.
Turned TV back on to see if the Ray is still working for TV audio, which it is. But since the Ray isn’t in the Sonos app, you obviously can’t control or stream to it using the app. Only works using the TV remote for volume control.

Sonos clearly needs to fix their app as they have completely broken things. THIS page describing the app’s new features mentions:

Known issues and workarounds

“Fix It” option does not successfully complete new product setup
Workarounds:
Sign out of the Sonos app, sign back in, and try again.

Force quit the Sonos app and try again.