Have you temporarily wired it to your router with an Ethernet cable? Not an extension puck, it must be wired to the actual router.

No i have t tried that yet i will give it a go and get back to you with an update

Same here.. were you able to resolve it. I have tried everything but it is stuck on update

Got the same issue and have tried everything for 2 hours now. Anyone who found a solition?

I am having exactly the same issue for the last two days. i have tried numerous factory resets and it is constantly stops on the ‘unable to update’ stage. Error code- 1,101.

Me too

I am having the extact same issue when setting up my mother-in-laws. I have tried multiple times to reset and even plugged directly into the router, and still i can get it to ‘create-a-sonos’ but it goes to update and gives the exact error. i have tried all the troubleshooting step and they do not work. Would be great to get SONOS help on this, but seems they just want me to by more s***

Moderator Note: Modified in accordance with the Community Code of Conduct.