Home theater

It’s pretty disappointing that Sonos has put out another update, yet the problem with the sub is still there. I have done everything I can, including removing the sub out of my network, re-installing, changing settings, turning off trueplay etc. still the Sub is mediocre now at best. We spent quite a bit of money for this type of return on our investment? SONOS, you’re really letting us down. I do read some reviews where some people don't have an issue, But I suspect this may be what Peter Pee was referring to. as its affecting some but not others.  We are getting to the point where, if things don't get fixed in a hurry, we will ditch Sonos all together and go back to a tried and true dedicated system. My wife and I enjoy our cinema time at home, especially since the whole pandemic thing took place, we watch a lot of movies at home. We downsized our home in 2019 and decided to downsize our HT system as well (came from Marantz, SVS 7.2 Home theater system). We had towers, center channel

Recently there is a marked difference between the volume and loudness. It seems I have to crank things up a bit to experience the loudness and umph I enjoyed before. Don't know if it is because i got out of the beta testing group, or after I enabled Sonos Voice, but i am not happy. Before volume 7-10 worked perfectly as background passive listening for my reggae music, now i have to crank it up to 15!! :(

I find the on-screen graphical user interface volume control overlay to be quite annoying while adjusting the volume up or down during a program or movie. I really don’t understand why it’s there at all, as it does not even give a sound level? Is there a way to turn this off? Thank you for your replies!

Sonos keeps unpairing my beam gen 2 from sub and surrounds for no reason. I get this image and have to setup the room from scratch each time to get it to work. Does anyone else get this problem? 

I have a pair of Sonos move speakers (bought them versus 1s because I enjoy the flexibility to take them outside in the summer) that are hooked up to my turntable via a port. They work great, but are currently sitting on boxes because I haven't found any decent stands that are meant for them.  Curious if anyone in the community has found a good set of speaker stands that can securely hold them? I know I could wall mount with Sanus but I would ideally want them a bit farther away to get a better sound when I listen to records. 

I just bought a Panasonic TX-43LX650E Android TVTM and I can’t get the remote control to run my SONOS system. Is there a solution or is it preferable to buy another controller? If I need to buy another controller, any advice on what command to buy from Amazon to manage TV and Sonos? Thanks

I’ve spent more time trying to fix this system than I’ve been able to actually enjoy it. Why spend so much money on a sound system that constantly fails? Sonos, wake up and actually provide support for your customers. This system constantly disconnects from my TV and it’s impossible to reconnect it. I’ve had to reset all of my connected devices countless times. Typically I just disconnect it because it isn’t worth the hour(s) of troubleshooting to reconnect it just to see it disconnect again.  100% do not recommend Sonos at all. For the same money I spent I could’ve gotten a sound system that didn’t rely on wifi and BT to connect (very inconsistently). 

My surrounds have stopped working over the past few days and I have removed and re-added them but still not working. I have an Arc, Sub and a connect amp connecting 2 surrounds. All are S2 using 14.2. If I set up connect as separate zone all sounds plays fine through my surround speakers, so I know amp is working. When I reconnect them as surrounds Sonos adds them ok and connect Amp can control volume of Arc no problem but no sound coming from surrounds when playing music in full or ambient mode. I have tried to toggle surrounds on and off. I have also tried trueplay tuning but when it starts it says some speakers appear to be missing.  Is there a way to roll back to version 14.11, and has anyone else experienced this issue since the update 4 days ago? cheers Lee

Just found out i cannot control the Sonos Ray through the TV remote … and so on the look out for a smart looking remote for Volume Control. Any recommendations?

Used to watch movies with the volume set and left alone. Now, after one or some Sonos personal decided to change things they thought would be better, the volume has to be turned up..then down. Turn it up for dialogue but the background gets to loud so down on the volume. And yes I’ve adjusted the surrounds. Vicious circle indeed. 

I have 2 sonos 5 speakers just added the sub 

Hi, My Sonos arc (arc + surround + sub) is connected to a Samsung QN80Q80b through the HDMI eARC port. I have tried playing atmos content (movies tagged as dolby atmos) through the native (to the TV) netflix and disney + apps. Each time, on my sonos app, I see it as Stereo PCM not dolby atmos (verified in the about my system page as well).Any advice? I’m stumped. Expert settings on the TV audio have HDMI-eARC Mode and Digital Output Format set to Auto. Dolby ATMOS is enabled.  EDIT: Welp that was an easy fix. Had to reboot my TV (Hold down the power button till the tv turns off then back on). The TV was previously connected to a playbar … maybe that was the issue that rebooting fixed?

Hello.BackgroundI have a 2016 Sony Z9D TV that only has ARC.  I love the TV and don’t want to change it just to get eARC.  As part of a home renovation, I am about to get rid of my traditional surround system in place for a Sonos ARC 5.1 system (ARC+Sub+2 One SLs).  The TV has 4 HDMI ports of which only 2 are HDMI 2.0 compatible (other 2 are 1.4) and unfortunately tone of the HDMI 2.0 ports is the ARC port.  I want to keep the system as simple as possible so that my family can use it without getting a university degree but still want Atmos.  My family mostly uses Apple TV (4k), PS5, and cable tv - although I have other inputs that I use less often (Nintendo Switch, HTPC etc) and this will go through a cheap HDMI switch.  I never use the TV’s internal apps because the OS is slow. (The TV has google assistant built in which makes automation easy if I use Google Assistant on Sonos Arc).  PlanSo my plan is as follows.  Purchase the HD Fury Arcana and the Sonos System.  Plug the Apple TV 4K

Hi folks, I’ve got a Sonos arc connected to my Sony TV via hdmi earc and a Sonos boost hardwired to the router. When I group the play 5s and the arc while watching a movie/tv there seems to be a slight timing issue between the output. It’s minor but creates an echoing effect. My objective is to explore having more of a 5.1 effect reaching for a wider sound stage with the play 5s providing the left/right channels.   im wondering if an Ethernet cable between arc and plays may provide some connectivity - I’d imagine im not the only one thinking like this?? Anyone else!?

So I’ve read a few of these issues, more hopeful I was thinking of However…. my issue might be other devices. So… my Sonos is fine when playing things from Android TV, no issue, however my Virgin V6 Box is another matter… there is definate delay there. Some music artists look better at lip syncing that this thing.My question is, is this a problem with maybe the HDMI cable that connects to the TV from my Virgin box, as in would it make a difference? I do have an XBox one, but it’s wired a bit behind things upstairs so want to move that as a last resort just in case….

Hi  I am about to add 2 sonos 1s as a stereo pair to my living room. In my conservatory I have an existing system of 2 sonos 1s and a sonos sub. How can I configure the living room pair to use the sonos sub in the conservatory, but ensure the sub still works with the conservatory pair? Thanks for any pointers.

When I ask my Arc to play music it plays way too loud and I have to go back and tell it to play at level 3. I have seen older post where it should play at the last know setting but that does not work ie: last setting was at Level 3.  It always plays loud and I have to change the setting. I have looked but do not see a start up setting anyplace. Is there anything that can be done so it starts at a set level? 

Hi all, I just purchased a Sony Bravia xr-65x90ck and I’m unable to get it working with my Playbase. I’m using an audio optical cable to connect the two, and the cable light is red, so the connection isn’t the issue. I’ve seen older threads from users with similar issues, but nothing newer that references the most current televisions. Does anyone know the correct settings for the television/playbase?Also, we use any Apple TV for all streaming etc. We also have a Nintendo Switch on a separate HDMI port. No sound on the Playbase from either one.

I have an arc and have just purchased 2 Sonos one SL's to try and create a surround system. Initially,  all went well, everything was connected and working fine. I then became aware there was no sound coming out of the ones and they had  a flashing green light. I factory reset them,  re-added them to Sonos added them as surround speakers and they instantly flash green as soon as they are set up. I have totally factory reset the entire system and yet as soon as they become surround speakers they flash green. Any help would be gratefully accepted.

I have  a Beam (gen1) under my TV, i also have projector which is near the sofa. Without running a long spdif cable to the beam there is no other way to get sound to come out of the the beam from the projector.  if i were to buy a second beam and place it under the projector and connect it using the spdif cable. Then using the app to group the beam under the projector with the beam under the TV. will i still get 5.1?i know this is a long way around but will it work? 

Hi,I have a PC connected to a videoprojector, and I want to link it remotely to a Ray soundbar. Can I use a Sonos Port connected to the PC, which will then link up with the soundbar ?Thanx !

Hi teamI recently bought a Beam Gen 2 but have noticed that when watching Disney+ content via the app on my TV that content does not play the audio as Dolby 5.1 even though the show or movie says it supports in in the details tab. Standard broadcast TV and Prime plays in 5.1 but not Disney+.Has anyone else encounter this or know how to rectify it?

Hi all,I can’t seem to get my Ray via the app to recognise my Hitachi TV remote so that I can adjust the volume (the remote still only adjusts TV speaker volume). When setting up (volume up x3) the Ray flashes, but the app says it can’t detect a remote and I can’t find a set up/ help guide to fix the issue.I’d appreciate any ideas! I’m using the hitachi TV alongside an Apple TV. Thank you so much. 

I have an Arc plus two Ones and a Sub to form a surround system.  I’ve noticed that TruePlay completely reduces the surround levels making way too quiet. Even turning them up +5 or so doesn’t sounds right. It’s a small room but it sort of defeats the purpose of having surround if you can barely hear it.  Turning off TruePlay and manually setting the surround distance to “2 to 10 feet” adds all the ambience back.  Anyone else experience this?

Theres a ton of questions on this and other forums about surround speakers not working well when PCM (Stereo) feed is detected and it seems there is a setting missing from the “Surround Audio” page of the controller.This is especially the case in my set up, where my speakers are used primarily to fill the space in a large area so that music primarily fills the room, this set up works really well with stereo audio sources and really comes to life when we use surround sound (and apple spatial audio does this well).However every time we come across a video source where stereo (PCM) audio is present, the ambient rear speakers just are not powerful enough to fill the room. We have the option for Audio sources in the “Surround Audio” settings that allow for Ambient or Full Music Playback which is great for audio, but we need the exact same option for Stereo PCM (Video Equivalent) - Maybe this could even be solved by a tick box that just says “apply these settings to PCM Audio”Obviously I rea