Home theater

I have had a playbar for around 5 years and it has recently started muting randomly. I have submitted a diagnostic report 661470831 in the hope you can advise what to do. Thanks

While watching a film, sound failed to play properly from the rear right play 1 speaker and ibstead craxkling xould be heard. Earlier in the day, sound was also lost completely and then came returned over a couple of seconds making it very obvious something wasn't right with the right play 1 speaker. I have retuned the full system as I have read that can fix the crackling, but it didn't seem to fix the problem. Has anyone else had this issue/know of a solution? My diagnostic number for this is also: 484894677

How do you check the audio format that's being outputted by the Beam? I heard you can check it with the app, but I don't see where... I have a beam and two ones and I want to make sure I'm getting surround sound.

Hi all Background: I already have a Playbar but have now bought a Beam for my front TV room to see if this suits my needs better. The room is approx 4m x 3m and we have a set up where the wall mounted TV hangs in the corner in an alcove and we have a Sub in the same room. As we pull the TV forward in FRONT of the Playbar when watching ... some of the 45 degree angled speakers hit the back of the telly. So I thought I'd try the Beam as an alternative device - it's newer tech, smaller so side speakers have more room for separation before hitting the side window wall and thinking that the direct forward facing speakers might mean I get a better experience with the TV above pulled out in front. So far so good - working well and impressed with the output generally. But while listening to music today via Spotify, I can't help but notice the Beam sounds quite boomy with bass. I find I'm having to reduce the bass on the Sub down to -3 notches OR turn off the loudness setting on

Hi guys, am I still able to listen to TV via the TV's headphones connection only ( when deeded i.e. late at night ) when using the upcoming Sonos Beam and its HDMI ARC connection with the TV...so that the Sonos Beam with its ARC connection does not prohibit the usage of headphones with the TV ?

Looking for info concerning a Sony remote. Trying to hide the volume bar on TV. This page looked helpful, until I saw there is no option for Sony remotes. https://sonos.custhelp.com/app/answers/detail/a_id/2083?_ga=2.134680502.618882406.1513435187-603380883.1490107190 Any help? Thank you.

I currently have the Beam and two play 1's plugged via optical into my Sky Q box and it's all working great. I would also like a connection into the TV as we watch a lot of Netflix/Prime using TV apps. Is there a way to split and have multiple devices into the Beam? Being optical connected I have lost the ARC functions. Is there a way to HDMI into Sky Q box?

I have a LG 65 with Arc and a connected Sonos Beam. My problem is that LG only output audio to the headphone jack when TV Speaker with headphone is selected as a audio output source and when I select that source it jumps back to HDMI/ARC after a second or two. I have tried to turn of autoplay on TV in the Sonos app but it is still happening. I will ask this also on the LG forum but is there anyone else who has the same problem?

Is it possible to control apple tv 4k with alexa on the sonos beam just like amazon firetv as presented on the keynote? I mean „start movie xxx“ for example.

I just got the Beam and done some testing with Apple TV 4K. With the "normal" setup (Apple TV > HDMI > TV > HDMI ARC > Beam) everything works perfectly fine and sound quality is great. However, I wanted to use Beam with Airplay 2 from Apple TV only, and not hook up the HDMI from TV to Beam (for various reasons). With this setup things are not all that great though. It sort of works, but the volume is a lot lower than through HDMI. Maximum volume is less than half the volume with HDMI (or Spotify) input, and quality (details) also seems worse (first impressions only). The volume control on Apple TV (with on-screen display) seems to be directly linked to the volume control on the Beam, so I can control the Beam separately from the AirPlay volume. Anyone else experienced this, and have any tips on what can be done? Is it the same problem with AirPlay from Apple TV to Playbase and One as well?

I currently use only an Apple TV 4th gen to watch television. This means I use the ATV remote to change the volume of my built in television speakers with IR. I plan on adding a Sonos Beam to this set up. Will I be able to control the volume of the Sonos Beam with the ATV remote?

Hi! Since I don't have TV, and I watch movies on Benq (W1070+) projector (from my laptop or PS4) I wonder if it would be possible to connect Beam with PS4 directly, and if it's good idea? Of course I could connect Beam with projector via HDMI, but I don't trust audio compression capabilities of my Benq (maybe I'm wrong!). Also my MacBook doesn't support optical audio out. I know - it doesn't sound good, but I was waiting for product like this so long, and I would love to order it. Could anyone please help me? Here are my options: 1. Connecting my Benq with Beam via 10 meters-long HDMI (don't feel it's a good idea) 2. Connecting my PS4 via 10 meters-long HDMI with optical adapter at the end of It Another problem is my laptop. For movies I can use Plex app on ps4, but what about streaming football games? Would it be possible with airplay 2 to send audio from safari to Beam without lag? Oh man. Any advice would be greatly appreciated. I'm lost!

Hi. I have posted this on the Sony forums already but thought would post here also if others have the same issue or have found a work around. Was very excited when my new Sonos Beam sound bar arrived but am disappointed with how it performs with my Sony 49XE9005. The lip sync is way out and I can’t find a way to fix it.The sound bar is connected via HDMI-ARC, the preferred method of connection. Having looked at the Sonos community forums it would seem to be an issue with some sets that struggle to output high quality video and sound at the same time. This tv is by no means entry level and was purchased less than a year ago so to say I’m disappointed is an understatement. I’m hoping that Sony can release an update to help deal with this problem as I know that I am not alone. David

So I bought a beam. Lovely piece of kit and it’s playing music nicely. Problem is getting my TV set up... My TV is about 10 years old (Toshiba 37x3030d). It has a digital out but doesn’t seem to work for the HDMI inputs, only its internal digital tuner. I have a BT YouView box, Apple TV and PS4 and was hoping to just take the audio output from the TV so all three of them would work with the Beam with minimal hassle... However the only way I can get it to work is to hook the Beam directly to the component, I.e. hook it up directly to the BT box, etc. The simple solution is to buy a new TV 😃 but is there anything else I can try??

My Beam flashes White, then goes to flash green and then a constant red light before it starts över again. I cant turn off the light and even if it works fine it seem a bit unstable from time to time loosing connection Any clues?

I'm wondering what the ideal placement for the surround speakers are. I have a Sonos Beam, a Sub and two Play:1 on speaker stands. Right now they are placed just behind the sofa, but maybe I rather should place them by the windows (about 2 metres further back), se pictures. What do you think? I listen more to music than i watch TV/movies.

My sub is 1 month old and making started making craking noises

Hi, I have a playbar, a sub, and a One. They all work ok with my Panasonic 4K TV every time I use Netflix, TV Aerial, Iplayer and all the Apps, but they don't work when I connect my mobile or tablet to TV. (Screen Mirroring). May someone help me please? I don't want to waste money in getting a Chromecast! Thanks in advance.

Just got a Beam and am frustrated. I have it hooked up to my TV via ARC, but when I tried to play Jurassic Park on Netflix, no sound came through. On some channels, movies, etc the sound works fine. I went to my Vizio P75 sound settings, and there is a "digital audio out" menu. My choices are Auto, Bitstream, Dolby D, and Pcm. The only selection that will send Jurassic Park through my Sonos is PCM. That does me no good, because I have surround sound. What do I do? And also, why wouldn't "auto" automatically select a format that plays correctly?

I'm trying to setup a Denon DP-300F turntable on my existing Sonos system. I have it connected to the Sonos Connect (the Denon says it has a built-in phono preamp) and the Connect is recognized by my app as being part of my system. However, there's no sound coming out of any of my speakers (I have a half dozen speaks around the house and have tried them all). I have also tried different Line-In Source Levels with no effect. And yes, I've triple checked all the cables. What's interesting is that when I start the turntable (it's automatic), there tiny equalizer bars for the turntable+speaker pairing in the app are active, but no sound. I know I'm probably missing something basic, but I can't figure out what.

HI i hope someone can help me, when i am watching a film auto going thru sonos the talking is at normal so i can here it but then when a action scene come on the volume is TOOO loud, if i turn the action volume down then when they actor start talking agin i can hear the talking, so all the way thru a film i am turn volume up and down.. i have tried changing the setting on the tv to speech, action, theatre etc but nothing makes any difference at all ?

My new Beam often does not register my TV (Sony Bravia KDL-48R510C) when plugged in via the HDMI-ARC. In my second HDMI port, I have an Fosmon HDMI Switch with my cable box, apple tv, & more. I can usually get it working on either the cable or apple tv, but when I try to switch over, it does not register. Any ideas? Is it the switch, something else?

Have a Panasonic TC-P50ST30 that apparently only passes the 5.1 signal unmolested from the internal tuner on the TV. Devices connected via HDMI to the TV set are downgraded to 2 channel when output from the TV's optical. Any workarounds besides a new TV others have found? Live with the 2 channel input to the PlayBase? "*When audio from other equipment connected to this unit via HDMI is output using “DIGITAL AUDIO OUT” of this unit, the system switches to 2CH audio."

Can I watch a movie on Apple TV and send movie's audio to speakers being powered by a Connect:AMP?

I have a Playbar that is just 3 years old, after recently moving house, I am getting a high pitched noise from the playbar, It still plays music OK, but you can hear the high pitched noise behind the TV or music sound. All of the other equipment is the same, I have tried in various rooms around the house and even at my sisters house (to eliminate any electrical issues in my new home) It is very annoying - like tinnitus!! I have seen many posts on this community and seems it is a known problem. I have done a factory reset as instructed on the other many posts about this topic and the sound goes away and then comes back during the setup. I have submitted a diagnostics report:642892514