Home theater

I am still waiting for a refund from 29 July 2018. SONOS, not me, advertise a 7 working day refund policy. After I contacted them after 7 working days I got a reply stating they are unable to refund to a credit card, the very card I used. Absolute rubbish. SONOS are no longer even replying to my emails as I wait for a full refund for a Playbase. I have also asked them when and if they were ever going to tell me they couldn’t refund to a credit card as they never did let me know. They did state in one email that the delay was due to the massive number of refunds they are currently dealing with. Well that tells you something doesn’t it? They have my equipment and my money and are now ignoring my emails. Do I have to get the Police involved? Buyer beware. I fully expect all the SONOS lovers to leap to their defence. Don’t bother, there is nothing you can say that makes the treatment I am receiving defensible. Finally, the title: It is deliberately designed to be provocative.

I have just replaced a Connect Amp for my TV/living room with a Beam. Very pleased with it, and it seamlessly "just works" as a TV speaker replacement. However, it is not always wanted to use the Beam for TV audio e.g Headphone use, late night/early morning when the Beam is too intrusive even at low volume/night mode, or (and this is the major one for me), when other less-gadget-friendly family members just want to watch the TV without having to worry about changing Sonos source back etc. With the Connect Amp we used the TV speakers when we wanted, and, for when we wanted the better sound, we turned the TV speakers down and selected line-in. We had a play/stop button so it stayed on or off just when we wanted it to. There is no play/pause with the Beam. Even leaving it on another source does not help, as it senses TV audio and switches back, sometimes at an undesired volume level (as it does not remember what you had TV set to). With the Beam, whenever the TV is on, it assume

Can I pair two play 3s with the new Beam - or does it have to be two play 1s - will it work correctly for surround sound while watching movies?

Hi! I just recently bought the Beam (and I love it!), and paired it with my 2 Play 1's. It works great and theres alot more sound from the rear speakers than i expected..! However, when we're just lisining to music, I kinda miss having the option to just play music on the 2 play 1's. Is it possible to have the 2 play 1's in a 'room' for them self, while still being part of the surround setup for when we're watching TV? BR. Kasper

I currently have a Play:5 in my TV room. I am considering a Beam. I do not wish to buy another Play:5, or two of something else. Can I have the Play:5 as a rear non-stereo speaker working with the Beam?

I have a Sony KDL-46W3000 (no HDMI ARC) and have connected the Beam using the digital optical out and digital adapter supplied by Sonos. The Beam is working and receives the audio signal from the TV, but when I seek to change the TV's audio from the native TV speakers to the other choice ("Audio System" - which should be the Beam), I receive a message that the Audio System is not available and audio is being returned to the TV speakers. The result is that the volume control on the remote turns up the native TV speakers. Any help would be appreciated.

When I shut the TV off and then come back later, there is no audio from the Beam. If I then switch the TV off and back on, it will start playing. This is a brand new Beam connected with an HDMI cable

I have a sonos beam hard wired into my ethernet in boost setup with two play 1s acting as surrounds in my bedroom. When playing music, watching movies from apple tv the sound is perfect. However when i try to watch a movie from my tv the sound cuts out half a second or so every 5/10 seconds. Its infuriating. I have tried changing the wireless channel and the audio from auto to compressed. Im in china and the internet is not great but im confused as to why it works perfecyly when streaming apple tv or spotify but not directly from the tv. Any help would be greatly appreciated.

We are trying to connect a Playbar to a Sony Bravia TV. The Playbar plays music through Pandora, etc. but will not play sound for our TV. Our TV settings show that the Playbar is successfully connected to the TV and we set the TV speakers option to Audio System but we still get no sound. Sony won't help because it isn't their soundbar. Can anyone suggest what we should do get the Playbar to play sound for the TV?

Soundbar makes loud static pop sound when watching tv. Support #976172907

I have a Sony Bravia tv model KDL-47W805A, , I used the Sonos app for instructions for the set up. I connected the beam to hdmi arc ( which is numbered 1). The tv is attached to our cable box by hdmi no. 3. I enabled the Sony sync, everything should have worked. I can get sound on the beam when watching Netflix, YouTube etc but not when watching anything using the cable box, in fact if the beam is attached with the hdmi cable I don't get any sound from the tv.

I have had a playbar for around 5 years and it has recently started muting randomly. I have submitted a diagnostic report 661470831 in the hope you can advise what to do. Thanks

While watching a film, sound failed to play properly from the rear right play 1 speaker and ibstead craxkling xould be heard. Earlier in the day, sound was also lost completely and then came returned over a couple of seconds making it very obvious something wasn't right with the right play 1 speaker. I have retuned the full system as I have read that can fix the crackling, but it didn't seem to fix the problem. Has anyone else had this issue/know of a solution? My diagnostic number for this is also: 484894677

How do you check the audio format that's being outputted by the Beam? I heard you can check it with the app, but I don't see where... I have a beam and two ones and I want to make sure I'm getting surround sound.

Hi all Background: I already have a Playbar but have now bought a Beam for my front TV room to see if this suits my needs better. The room is approx 4m x 3m and we have a set up where the wall mounted TV hangs in the corner in an alcove and we have a Sub in the same room. As we pull the TV forward in FRONT of the Playbar when watching ... some of the 45 degree angled speakers hit the back of the telly. So I thought I'd try the Beam as an alternative device - it's newer tech, smaller so side speakers have more room for separation before hitting the side window wall and thinking that the direct forward facing speakers might mean I get a better experience with the TV above pulled out in front. So far so good - working well and impressed with the output generally. But while listening to music today via Spotify, I can't help but notice the Beam sounds quite boomy with bass. I find I'm having to reduce the bass on the Sub down to -3 notches OR turn off the loudness setting on

Hi guys, am I still able to listen to TV via the TV's headphones connection only ( when deeded i.e. late at night ) when using the upcoming Sonos Beam and its HDMI ARC connection with the TV...so that the Sonos Beam with its ARC connection does not prohibit the usage of headphones with the TV ?

Looking for info concerning a Sony remote. Trying to hide the volume bar on TV. This page looked helpful, until I saw there is no option for Sony remotes. https://sonos.custhelp.com/app/answers/detail/a_id/2083?_ga=2.134680502.618882406.1513435187-603380883.1490107190 Any help? Thank you.

I currently have the Beam and two play 1's plugged via optical into my Sky Q box and it's all working great. I would also like a connection into the TV as we watch a lot of Netflix/Prime using TV apps. Is there a way to split and have multiple devices into the Beam? Being optical connected I have lost the ARC functions. Is there a way to HDMI into Sky Q box?

I have a LG 65 with Arc and a connected Sonos Beam. My problem is that LG only output audio to the headphone jack when TV Speaker with headphone is selected as a audio output source and when I select that source it jumps back to HDMI/ARC after a second or two. I have tried to turn of autoplay on TV in the Sonos app but it is still happening. I will ask this also on the LG forum but is there anyone else who has the same problem?

Is it possible to control apple tv 4k with alexa on the sonos beam just like amazon firetv as presented on the keynote? I mean „start movie xxx“ for example.

I just got the Beam and done some testing with Apple TV 4K. With the "normal" setup (Apple TV > HDMI > TV > HDMI ARC > Beam) everything works perfectly fine and sound quality is great. However, I wanted to use Beam with Airplay 2 from Apple TV only, and not hook up the HDMI from TV to Beam (for various reasons). With this setup things are not all that great though. It sort of works, but the volume is a lot lower than through HDMI. Maximum volume is less than half the volume with HDMI (or Spotify) input, and quality (details) also seems worse (first impressions only). The volume control on Apple TV (with on-screen display) seems to be directly linked to the volume control on the Beam, so I can control the Beam separately from the AirPlay volume. Anyone else experienced this, and have any tips on what can be done? Is it the same problem with AirPlay from Apple TV to Playbase and One as well?

I currently use only an Apple TV 4th gen to watch television. This means I use the ATV remote to change the volume of my built in television speakers with IR. I plan on adding a Sonos Beam to this set up. Will I be able to control the volume of the Sonos Beam with the ATV remote?

Hi! Since I don't have TV, and I watch movies on Benq (W1070+) projector (from my laptop or PS4) I wonder if it would be possible to connect Beam with PS4 directly, and if it's good idea? Of course I could connect Beam with projector via HDMI, but I don't trust audio compression capabilities of my Benq (maybe I'm wrong!). Also my MacBook doesn't support optical audio out. I know - it doesn't sound good, but I was waiting for product like this so long, and I would love to order it. Could anyone please help me? Here are my options: 1. Connecting my Benq with Beam via 10 meters-long HDMI (don't feel it's a good idea) 2. Connecting my PS4 via 10 meters-long HDMI with optical adapter at the end of It Another problem is my laptop. For movies I can use Plex app on ps4, but what about streaming football games? Would it be possible with airplay 2 to send audio from safari to Beam without lag? Oh man. Any advice would be greatly appreciated. I'm lost!

Hi. I have posted this on the Sony forums already but thought would post here also if others have the same issue or have found a work around. Was very excited when my new Sonos Beam sound bar arrived but am disappointed with how it performs with my Sony 49XE9005. The lip sync is way out and I can’t find a way to fix it.The sound bar is connected via HDMI-ARC, the preferred method of connection. Having looked at the Sonos community forums it would seem to be an issue with some sets that struggle to output high quality video and sound at the same time. This tv is by no means entry level and was purchased less than a year ago so to say I’m disappointed is an understatement. I’m hoping that Sony can release an update to help deal with this problem as I know that I am not alone. David

So I bought a beam. Lovely piece of kit and it’s playing music nicely. Problem is getting my TV set up... My TV is about 10 years old (Toshiba 37x3030d). It has a digital out but doesn’t seem to work for the HDMI inputs, only its internal digital tuner. I have a BT YouView box, Apple TV and PS4 and was hoping to just take the audio output from the TV so all three of them would work with the Beam with minimal hassle... However the only way I can get it to work is to hook the Beam directly to the component, I.e. hook it up directly to the BT box, etc. The simple solution is to buy a new TV 😃 but is there anything else I can try??