Home theater

I have a new 2019 65” Samsung QLED TV just installed with the new Sonos ARC Soundbar. The soundbar worked great until the cable box was connected.  It said there was a conflict with the another connected device.  The Sonos was plugged into the HDMI ARC port and the cable box in HDMI port 1.  We changed the cable box to all the other HDMI ports and had the same problem.  I have spoke with Sonos and they said to plug the soundbar directly to the TV.  That’s not an option since the TV does not have any inputs outside the one connect box.  I have spoke with Samsung and they say it is not a Samsung issue.  I have family members with the same Samsung one connect box with other make soundbars plugged in without issue.  Do anyone else have this problem or a possible solution??

I have a solution. The HDMI cable that comes with Beam does not work. Use high speed quality HDMI cable and all your connection issues will be over. I am shocked that Sonos is supplying sub par equipment with Beam. Extremely frustrating and 2 days of my life wasted.

Hi i have update the app to S2 today, my play1 works fine however my Beam has a flashing white light.  I have tried to reset by unplugging the power and holding down the button on the back and plugging back in the power and holding for 30 seconds but it still flashes.  I have even reset my router at home, plugged in Ethernet cable to the router but still nothing.  The Beam is not getting an IP address and won’t reset, what do I do? thanks 

Hi -- I apologize if this has been asked before, but I couldn’t find it posted (at least recently).   I have a 5.1 surround setup with a playbar, sub (the old version) and two play:1’s. Would replacing the playbar with an Arc work pretty seamlessly? Or do I need the newer Sub to go with the arc?   Thanks for any help!  

I have a home theatre set up with a Playbase and two Ones as rear surounds. I always have to go to “About My System” tab to check if the system was indeed playing Dolby Digital 5.1.   With the release of the new Arc and Sonos S2 app. I can see the “TV Now Playing” screen will now display “Dolby Atmos” if the Arc is playing Dolby Atmos, which is brilliant. I think that is both a logical and convienient place to display the audio format that is being played.    My question is: Why only display Dolby Atmos? I think it will make a lot of sense if it can display all audio format that is being played: Stereo/Dolby Digital 5.1/Dolby Atmos etc. This will benefit all Sonos home theatre owners, beam/playbar/playbase and Arc included.

In youtube, someone mentioned that: “Until last night I wasn't hearing much from the Atmos effect, but now I am. I had to move my listening position forward 6 inches then the bar forward 6 inches. I then used the brown spacers (second from the thickest) under the rear of the bar, Atmos effects kicked in. The bubble for the effects seems rather narrow. I am now sitting 9 feet from the bar. 8 feet is where the top firing speakers are the strongest. I just can't justify shrinking the room another foot .”   It seems, as I always thought, that due to the fixed angle of the upward firing woffers, there must be a sweet spot for the maximum height effect.   Where is that sweet spot?    I tried to move my hearing position closer and further to/from the Arc, but not able to notice appreciable difference. I tested using the Dolby 5.1.2 white noise test pattern mp4

Someone has commented on YouTube about some plastic “wedges” that were in the Arc box to allow for some tilting of the bar. Is this correct?    Nothing in my box!

Hi. I have the Oppo 203 and just received Arc. Due to DTS issues I previously had a 2x1 Toslink Audio Switch that I could toggle to play DTS movies in Dolby 5.1 from the Oppo. Other than using the Optical adaptor and manually swapping the HDMI cable everytime I watch a movie in DTS any other suggestions on settings on the Oppo player that will limit output from HDMI cable to Dolby 5.1.....there's no obvious menu selection on the HDMI output settings. TIA

I recently purchased an Optoma HD143x projector and I was planning on using my Sonos Beam and 2 x Sonos One speakers as the audio. However, I'm not sure how to set this up as there's no ARC connection in the projector. I tried ordering a HDMI Switch and plugging my beam into it, along with my chromecast but this didn't work either. Does anyone know if this projector is compatible with Sonos and if so, what is the correct way to set it up?

I just installed my Sonos Arc with Sonos Sub and 2 rear Sonos One SL. I hardwired the Sonos Arc to my Eero router. When I disable Wi-Fi on my Arc setting the Sonos Sub and Sonos one SL will stop working. For them to work all in sync the WiFi has to be enabled. Why did Sonos put and Ethernet connection if it will only work off WiFi. Or do I have to do disable the WiFi on sub and one also to work.. Sub and the Sonos one are not hard wired..  Anyone run into this problem? 

Like many people, my Beam blocks my TV’s IR sensor, making controlling the TV difficult. How would I use an IR repeater to fix that problem? The repeaters I see for sale have a USB connector, but the Beam does not.

I am now facing the much discussed issue of audio lag on Xbox One and PS4 using DD 5.1 and Atmos when playing to Sonos products via TV ARC on a LG C7. I read online the current work around to this issue is to connect XBO/PS4 to playbar/ beam with optical cable to get the 5.1. This is probably why both LG and Sonos stopped looking at this issue. As the Sonos Arc removed optical and only support ARC, what are my options now?, do I have to return the Sonos Arc?     

I recently bought a new tv (Prism E65) it doesn’t have an optical port, so I bought a audio extractor optical to HDMI https://www.amazon.co.uk/gp/aw/d/B01KLBKQBK/ref=ya_aw_od_pi?ie=UTF8&psc=1 but the sound is still coming thru the TV not my playbase… anyone have any ideas?  Thank ls in advance!!   

Hi,   Can someone please attach a picture of their Sub gen 3 power cord?   My preorder arrived with a L shaped connection (Play:1) and Sonos has sent me the wrong power cord again (Playbar).   My ARC power cord fits perfectly and imagine that the SUB Gen 3 Power cord should be something similar,   Thanks  

Hi, I consider to buy sonos arc with the sub to complete my home theater setup, but after some research, I have some doubts if it will work. My current setup is: Google Chromecase Ultra HDMI Matrix (with ARC support): https://xolorspace.com/collections/4x2-hdmi-matrix-switcher/products/4x2-4k-60hz-hdr-hdmi-matrix-switcher-optical-out-arc Projector: Benq TK800 I want to achieve dolby atmos through (Dolby Digital Plus). The plan was simple: 1. Netflix -> streams Video + Audio to Chromecast 2. Chromecast -> pass signal to the matrix 3. Matrix -> splits the signal. and it sends the video to the projector and audio to the soundbar 4. I'm enjoying the effect But. I have meet opinions on the web that the signal needs to go to TV and need to be returned via ARC channel to the soundbar and can't be pass through. So I have some questions: 1. Will sonos work with this setup? 2. What happens if not? Will I get 5.1 audio without atmos or it won't work at all? 3. Is ARC different thank pass

So I’ve updated my Sonos speakers to work with the new S2 app. Once I did my playbar stopped working. I’ve reset it and tried adding it back to my account with no luck. It will play audio but doesn’t ever get added back into the app. I tried adding it through the S1 and it said I need to use the S2 app. When I try adding it back to my account it fails during the connection phase. Any help would be appreciated!

Hi everyone,  I appreciate there are loads of posts on this topic, but as I’m new to all of this I haven’t quite found one that seems to fix my problem. I have the Sonos Beam and two One’s setup for home theatre, the Beam is plugged into my TV through HDMI ARC, whilst I also have a PS4 plugged into one of my TV’s other HDMI’s. My TV is a Panasonic and I understand from research online and my usage that it does not passthrough 5.1 audio from the PS4, but it will output 5.1 when using the inbuilt Netflix app.  I’m looking for a workaround to try and get 5.1 when using the PS4.  Would it be possible to have: Beam > switch by HDMI > switch > PS4 by optical > switch to TV by HDMI? From my research I understand the best fix to my problem would be to have optical directly from the Beam to the PS4, but I don’t know enough to understand whether this would be possible through a switch type device.  I have looked on Amazon but there are so many I’m a bit overwhelmed, so any help/ dire

Long time Sonos fan, and I have been using the Playbar since it first came out! One thing that always frustrated me about the Playbar was that I would have to go to the Sonos app, settings > system > about my system > scroll down, over lots of other so is speakers, to find my Playbar, and double check the audio in: to make sure it said “Dolby Digital 5.1.” There was not a quick way to check if it was getting a DD5.1 source or stereo.  Well, now I have the new and beautiful Arc, and the S2 app. Lucky for me I have a Sony 950G TV that has eARC. It is able to pass Dolby Atmos from an Apple TV 4K and Xbox One X just fine. It is amazing  being able to see the “Dolby Atoms” logo on the controller screen, finally a quick way to see that it is getting a nice Dolby source!  BUT why don’t we see all the other Dolby spruces and none Dolby audio formats too? I again keep finding myself  going back to the new S2 app, settings > system > about my system > scroll down to find my A

I just replaced my Sonos Play Bar with the Arc.  But doing this, it meant I messed up my partners ability to watch TV with me.  With the Play Bar I was able to put a wireless headset in between the TV and the Play Bar using the the optical input to the Play Bar.  This allowed me to hear the surround sound and my partner to hear better with his headset.  Now I am using the ARC connection from my TV to the Sonos Arc and this has left the Headset out of the loop.  Without switching to the optical input to the Arc, is there any way to replicate a similar setup, so my partner and I can watch TV together again?  I don’t mind replacing the headsets, even if it means a cable is needed to connect them.  My configuration is the Sonos Arc, Sub, and two Ones, setup as surrounds. 

Hello. I just connected my Arc this weekend to a three year old Oled Sony Bravia TV and well on in various HDMI inputs, the TV would switch back and forth from TV Speakers to External Speakers. I turned off the entire Bravia Auto Sync, turned off Auto Audio recognize modes, pretty much all things I thought would be causing this issue which seemed to work, however, now when I switch off my TV using my Harmony Elite remote, my entire Arc, Play Ones and Sub go into Mute mode (green stable light on all of them) and it is quite annoying to have a perfectly nice looking White Arc bar with a green light on it when everything else is off. Any idea, what I can do to get these out of mute mode when I shut it down? I did try and configure my Harmony remote to perform an extra step to get these out of mute, but it did not work. My guess is, whatever I did turning Bravia Sync off to get the HDMI Arc to stop auto switching back and forth, created these to go into a standby/Mute mode. Any suggestions

Recently I am hearing a buzzing sound when I connect both my playbar and sonos 5 whether it is together or independently to my TV.  They dont buzz when connected to anything else.  The playbar is connected directly and the 5 is remotely connected (grouped using the app).  Any solutions?  

My current LG C9 tv software has been upgraded to allow multichannel PCM passthrough via eARC HDMI. Now this has been activated, my Apple TV audio is not compatible with the ARC… I know it has been suggested a software update is coming, but do we have a timeline for this?    I have sent multiple emails to Sonos regarding this, as if this update isn’t going to be rolled out (like the previous DTS promise on the playbar) I want to return the ARC before the return period. Hence I need a solid answer and not just a maybe. I would prefer to save the money and slowly diverge from Sonos, as this is yet another huge oversight. May need to start thinking of another home audio solution. 

Just wondering are people running Loudness on or off? I find the sound a bit fuller with it on, but it can be a bit boomy at certain frequencies. Also, with it off, some of the surround effectsseems to be lost.

Hi Im interested in purchasing the new Sonos ARC, but my TV stand is slightly too short, can anyone tell me the distance between the feet under the speaker, as Im hoping it would still support it ok but with a slight overhang.   Also does anyone know if you backorder the ARC do Sonos take money immediately or when item is despatched.   Thank you

I downloaded the Dolby Atmos 5.1.2 Demo for my Arc surround system (arc, sub, 2 ones) - When the Dolby pink noise demo shows the ceiling speakers as the source, my rears come on, and nothing from the arc.  I’m playing from a USB with the Arc plugged in through HDMI arc. The Sonos app shows Atmos on the now playing screen.