Home theater

I recently bought a new tv (Prism E65) it doesn’t have an optical port, so I bought a audio extractor optical to HDMI https://www.amazon.co.uk/gp/aw/d/B01KLBKQBK/ref=ya_aw_od_pi?ie=UTF8&psc=1 but the sound is still coming thru the TV not my playbase… anyone have any ideas?  Thank ls in advance!!   

Hi,   Can someone please attach a picture of their Sub gen 3 power cord?   My preorder arrived with a L shaped connection (Play:1) and Sonos has sent me the wrong power cord again (Playbar).   My ARC power cord fits perfectly and imagine that the SUB Gen 3 Power cord should be something similar,   Thanks  

Hi, I consider to buy sonos arc with the sub to complete my home theater setup, but after some research, I have some doubts if it will work. My current setup is: Google Chromecase Ultra HDMI Matrix (with ARC support): https://xolorspace.com/collections/4x2-hdmi-matrix-switcher/products/4x2-4k-60hz-hdr-hdmi-matrix-switcher-optical-out-arc Projector: Benq TK800 I want to achieve dolby atmos through (Dolby Digital Plus). The plan was simple: 1. Netflix -> streams Video + Audio to Chromecast 2. Chromecast -> pass signal to the matrix 3. Matrix -> splits the signal. and it sends the video to the projector and audio to the soundbar 4. I'm enjoying the effect But. I have meet opinions on the web that the signal needs to go to TV and need to be returned via ARC channel to the soundbar and can't be pass through. So I have some questions: 1. Will sonos work with this setup? 2. What happens if not? Will I get 5.1 audio without atmos or it won't work at all? 3. Is ARC different thank pass

So I’ve updated my Sonos speakers to work with the new S2 app. Once I did my playbar stopped working. I’ve reset it and tried adding it back to my account with no luck. It will play audio but doesn’t ever get added back into the app. I tried adding it through the S1 and it said I need to use the S2 app. When I try adding it back to my account it fails during the connection phase. Any help would be appreciated!

Hi everyone,  I appreciate there are loads of posts on this topic, but as I’m new to all of this I haven’t quite found one that seems to fix my problem. I have the Sonos Beam and two One’s setup for home theatre, the Beam is plugged into my TV through HDMI ARC, whilst I also have a PS4 plugged into one of my TV’s other HDMI’s. My TV is a Panasonic and I understand from research online and my usage that it does not passthrough 5.1 audio from the PS4, but it will output 5.1 when using the inbuilt Netflix app.  I’m looking for a workaround to try and get 5.1 when using the PS4.  Would it be possible to have: Beam > switch by HDMI > switch > PS4 by optical > switch to TV by HDMI? From my research I understand the best fix to my problem would be to have optical directly from the Beam to the PS4, but I don’t know enough to understand whether this would be possible through a switch type device.  I have looked on Amazon but there are so many I’m a bit overwhelmed, so any help/ dire

Long time Sonos fan, and I have been using the Playbar since it first came out! One thing that always frustrated me about the Playbar was that I would have to go to the Sonos app, settings > system > about my system > scroll down, over lots of other so is speakers, to find my Playbar, and double check the audio in: to make sure it said “Dolby Digital 5.1.” There was not a quick way to check if it was getting a DD5.1 source or stereo.  Well, now I have the new and beautiful Arc, and the S2 app. Lucky for me I have a Sony 950G TV that has eARC. It is able to pass Dolby Atmos from an Apple TV 4K and Xbox One X just fine. It is amazing  being able to see the “Dolby Atoms” logo on the controller screen, finally a quick way to see that it is getting a nice Dolby source!  BUT why don’t we see all the other Dolby spruces and none Dolby audio formats too? I again keep finding myself  going back to the new S2 app, settings > system > about my system > scroll down to find my A

I just replaced my Sonos Play Bar with the Arc.  But doing this, it meant I messed up my partners ability to watch TV with me.  With the Play Bar I was able to put a wireless headset in between the TV and the Play Bar using the the optical input to the Play Bar.  This allowed me to hear the surround sound and my partner to hear better with his headset.  Now I am using the ARC connection from my TV to the Sonos Arc and this has left the Headset out of the loop.  Without switching to the optical input to the Arc, is there any way to replicate a similar setup, so my partner and I can watch TV together again?  I don’t mind replacing the headsets, even if it means a cable is needed to connect them.  My configuration is the Sonos Arc, Sub, and two Ones, setup as surrounds. 

Hello. I just connected my Arc this weekend to a three year old Oled Sony Bravia TV and well on in various HDMI inputs, the TV would switch back and forth from TV Speakers to External Speakers. I turned off the entire Bravia Auto Sync, turned off Auto Audio recognize modes, pretty much all things I thought would be causing this issue which seemed to work, however, now when I switch off my TV using my Harmony Elite remote, my entire Arc, Play Ones and Sub go into Mute mode (green stable light on all of them) and it is quite annoying to have a perfectly nice looking White Arc bar with a green light on it when everything else is off. Any idea, what I can do to get these out of mute mode when I shut it down? I did try and configure my Harmony remote to perform an extra step to get these out of mute, but it did not work. My guess is, whatever I did turning Bravia Sync off to get the HDMI Arc to stop auto switching back and forth, created these to go into a standby/Mute mode. Any suggestions

Recently I am hearing a buzzing sound when I connect both my playbar and sonos 5 whether it is together or independently to my TV.  They dont buzz when connected to anything else.  The playbar is connected directly and the 5 is remotely connected (grouped using the app).  Any solutions?  

My current LG C9 tv software has been upgraded to allow multichannel PCM passthrough via eARC HDMI. Now this has been activated, my Apple TV audio is not compatible with the ARC… I know it has been suggested a software update is coming, but do we have a timeline for this?    I have sent multiple emails to Sonos regarding this, as if this update isn’t going to be rolled out (like the previous DTS promise on the playbar) I want to return the ARC before the return period. Hence I need a solid answer and not just a maybe. I would prefer to save the money and slowly diverge from Sonos, as this is yet another huge oversight. May need to start thinking of another home audio solution. 

Just wondering are people running Loudness on or off? I find the sound a bit fuller with it on, but it can be a bit boomy at certain frequencies. Also, with it off, some of the surround effectsseems to be lost.

Hi Im interested in purchasing the new Sonos ARC, but my TV stand is slightly too short, can anyone tell me the distance between the feet under the speaker, as Im hoping it would still support it ok but with a slight overhang.   Also does anyone know if you backorder the ARC do Sonos take money immediately or when item is despatched.   Thank you

I downloaded the Dolby Atmos 5.1.2 Demo for my Arc surround system (arc, sub, 2 ones) - When the Dolby pink noise demo shows the ceiling speakers as the source, my rears come on, and nothing from the arc.  I’m playing from a USB with the Arc plugged in through HDMI arc. The Sonos app shows Atmos on the now playing screen. 

In the webpage https://www.sonos.com/support/en-us/sonos-user-guide/index.html#t=sonos-user-guide%2Farc%2Farc.htm , it states that:   Arc’s advanced processing creates five phased-array channels that deliver sound to your ears from all directions. What are those five channels? Where do the height channels fit in there?

Hi, I am planning out some TV walls for a client and would like to include Sonos Arc. The plan is for the Arc to sit on a recessed shelf directly beneath the TV. There would be 20cm clearance between the top of the Arc & the top of the recessed shelf, would this setup adversely effect the sound? Would be very grateful for everyone input 🙂

There’s been a lot of confusion on this forum (and others) about Atmos compatibility for the Sonos Arc with non-eARC TVs, especially where the Apple TV is concerned. I have a 2018 Vizio E-Series and after reading entirely too much information on the subject, I still have absolutely no idea if I’ll be able to get Atmos sound from my Apple TV 4K through the Sonos Arc. Seems like a 50/50 chance at best. I’ve just pre-ordered an Arc and should receive it by the end of the week. I’ll test Atmos compatibility through my E70-F3 via both Apple TV 4K and the built-in apps. In hopes that it will help other E-Series owners, I’ll post my findings here. And if I’m able to get Atmos one way but not another (I’m assuming that if anything works, it will be the built-in apps), I’ll post my (extremely subjective) thoughts on Atmos vs. Dolby Digital Plus sound quality For what it’s worth, if anyone has any questions or anything they’d like to know, just ask - I’m happy to test as much possible to help

Hello, What kind of HDMI cable (specs) is required to connect the Sonos Arc’s HDMI port to the TV’s HDMI eARC HDMI port?   Thank you 

I have read through some of the topics about this already, but most don’t seem to give a solid answer on projectors that do have HDMI ARC.   My plan originally was to get the Sonos Playbar+Sub+Ones with an HDMI switcher (for the optical audio) to go to the Optoma Cinemax P1 UST projector. I just learned about the ARC and it’s Dolby Atmos compatibility. The projector has HDMI ARC and states compatibility with Dolby Atmos. However looking through the forums, I’m not seeing a solid answer on if and how it would work with a projector that does have HDMI ARC (not eARC though). We would most likely only have 2 inputs to the projector anyway, so I don't think we would need an HDMI Switcher anymore.    Can anyone provide some insight into this?

Hey guys,   I recently bought a Sonos Arc and I would like to say it is a wonderful product. I’ve plugged the Arc soundbar in my Samsung Q70R(through ARC HDMI) and it found the Arc with one go and that it is Atmos compatible. I enjoy netflix shows with atmos and they sound great. The only issue I’m having is when I’m trying to play games from my PS4 Pro. There is a clear audio delay. I select Bitstream Dolby on PS4 audio settings The only way to fix this is to switch to PCM which is stero and quite lame when you hear the dolby way.   Any of you encounter the issue and how to fix it? Will there be patch for the Arc or something?   Thank you!

Set up the Arc on Friday. Played Atmos on both Netflix and Amazon Prime Video. Saturday morning the Atmos had switched to 5.1. I’m in the UK and thought perhaps it was due to lower bit rates due to Covid-19. Saturday night Atmos was back. Sunday and today, just getting 5.1.   Is anyone else experiencing similar issues or perhaps has an idea why this might be happening? Very frustrating.

Hi Sonos,   it’s great that you launched the ARC but why limit that with just front height channels? Why can’t you allow us to add rear height channels using ceiling or ONE SLs speakers? It would blow everything else out of the water...plus it will give us true Atmos experience with physical speakers?  

With the recent release of the S2 OS; I wanted to ask if 7.1 could be available in the future?   I know this question has been asked before, but I don't know if anyone has clarified if this is a software or hardware limitation.

Hi all, I’m new to Sonos Community and just bought the Arc as my first product since it had Atmos support and good reviews. I’m a general noob when it comes to these things.    However I’m not sure how to get Atmos to actually run. My Sonos app shows the audio as just Dolby Digital 5.1 no matter what I do.  It never shows Atmos playing.  I’m running an LG CX and the Sonos ARC over eArc. I have audio set to go through hdmi out(which is the Sonos ARC) and all 4 of the  HDMI’s audio outputs are set to bitstream. My setup is Sonos Arc by itself no Sub or surround speakers.    Was trying to Watch Jack Ryan on Amazon Prime Video via FireTV stick 4k.    The TV show supports ATMOS and so does the fire tv and the prime video app and my LG CX TV even has native Dolby Atmos decoding and supports passthrough. It even shows audio outputting as Atmos on the Prime TV show.     I know that Atmos format itself is a container and streaming services use Dolby digital plus as the track. So my questio

I’m a bit lost on this.  I have a new Sonos Arc. I Have it hooked up to my Samsung tv which has eARC. I have an Apple TV. I am getting Atmos from the Apple TV Netflix and also Dinsey +. However oddly, the my iTunes movies which say they are Atmos are not coming through in Atmos and default to Dolby 5.1. Why would it play the other services from Apple TV with Atmos but not iTunes movies I have bought ?

Very annoying, when I switch off my television and back on later (even if it's after 20 minutes or so), the volume is set back to 0. Have tried it without the Sonos beam (so only television), but that works correctly.   Any suggestions? Running the latest software.