Home theater

Hello,  I’m confused. I was in the understanding LPCM is not (yet) supported by the Arc. Well, I just hooked everything up to my new LG CX (with eArc).  When playing a movie with Dolby TrueHD or  DTS(-HD MA) through Infuse on the Apple TV 4K which by default converts everything to LPCM, the “About My System”  page in the Sonos App shows the following.  It says “Dolby Multi-Channel PCM 5.1” and of course I can hear the sound as well. I’m just confused about the  “Dolby” part. Isn’t the whole purpose of LPCM that it isn’t Dolby or DTS. What am I missing?   **Moderator Note: Please censor personal information if posting pictures.**  

Hello,This is my first question to the community.  Hoping to get some answers and that it’s a simple solve.I recently purchased a Beam and connected it to my new Samsung TV.  Took me a few tries but realized that connecting the Bean to the HDMI (ARC) port was the way to go.  The Beam worked great for streaming services (Movies & Audio) and I was extremely pleased with the quality of sound.The problem arose when I connected my Optimum Cablebox to the TV (using HDMI) and there was no audio coming from the Beam while watching TV through the Cablebox.  Picture and everything else works fine.I checked audio settings on the cable box - Double checked settings on the TV and still nothing.My guess is that there is something simple that I’m missing here…Cable is connected to the TV via HDMI. Beam is connected to the HDMI (ARC) port on the TV.Any thoughts? Thanks! 

Our Sonos system is not outputting any audio from our streaming tv apps, but still playing music just fine from Spotify. How do I troubleshoot?

I have a Sonos Arc, Sub (gen 3) and a pair of OneSL speakers. Connected to an LG C9 OLED TV with eARC enabled. Much Dolby 5.1 content (specifically e.g. Friends on Netflix and Iron Man 2 on Disney+ but there is more) has inaudible dialog when played from an Apple TV 4K. Dolby Atmos is fine. Also the same content is fine when played from the television’s in-built Netflix and Disney+ apps. My previous soundbar, also eARC, was fine so it seems to be something to do with the Arc. Can anyone else try this and let me know if you have the same problem? Anyone have any suggestions?

Hi All, I have an old plasma LG tv with someting called SIMPLINK that is its like HDMI Arc but when setting up the TV it doesn’t work with HDMI. So I have to use optical cable, is this why I am only getting 2.0 in About my System settings in the app? I dont think the voices come from the middle speaker in any setup so I am not getting the best out of the product. I am using an android box to watch Netflix and YouTube but I can’t get 5.1 sound (virtual), how do I improve the set up? 

I recently installed 4 Sonos In-Ceiling speakers which are hooked up to two Sonos Amps and am trying to hook it up to a brand new outdoor SunBrite TV. FR & FL to one amp (which I’m trying to hardwire the TV to)RR & RL to the other amp. My problem is that I’m not getting sound from the speakers with anything that I do. HDMI ARC → CEC On. Sonos App is saying that TV model is not recognized and won’t connectAudio Cables from amp to back of TV → Sonos App recognizes the connection and I rename it, but still no sound from the speakers.  Any ideas would be appreciated. Been at this for a few hours. 

I upgraded my TV to an LG OLED77CX (which is incredible I must say) that has eARC. I also have an Arc 5.1 system with the Sub and Play:1’s. When I connect my PS4 the Sonos app tells me that I am getting Dolby Multi-Channel PCM 5.1.  My PS4 is set to output Bitstream. My TV has eARC on and Digital Sound Out set to Auto. So my TV must be converting the Bitstream DD 5.1 from the PS4 to the Dolby multi channel PCM 5.1. But then how does Sonos Arc recognize it since I thought multi channel PCM wasn’t available on the Sonos Arc? When I set my TV’s Digital Audio Out to Passthrough instead of Auto the Sonos app tells me it is DD 5.1 which makes sense since that is what the PS4 is outputting.

My Sonos earc will trigger the screensaver on my Sony OLED a8h TV when listening to content from a cable company plugged into an hdmi port. Only the image disappears replaced by the TV screensaver. The sound continues to be played. This screen saver keeps reappearing until I use the controller to navigate through the Android apps offered by the TV without having to activate them. Subsequently, the broadcast via the cable distributor is carried out without problem ... until the next day. Yes the screen saver option is on off on the tv...  

I was looking at trying to setup a 5.1 surround system in a theater room with Sonos.  I’ve read that if you setup the sonos Amp as surround that it disables the sub output and the line input which I would prefer to not have.So that leads to my questions on if it’s possible to have the Sonos Arc as the center channel that plugs into the eARC HDMI port from the TV along with 2 sonos amps?The thought is to have the Arc plugged into the TV and then have 1 Sonos Amp communicate wirelessly to the Arc setup as a front TV speakers with the sub output active and have that one power the two front left and front right Sonance in wall speakers as well as the Sub.  Then have a second Sonos Amp communicate wirelessly to the Arc setup as surround (which will disable the sub output) that would then power the rear left and rear right Sonance in ceiling speakers.  I would like these to all function as one room within the App is possible.I was told by Ana C through the Sonos support chat that two Amps ca

Dear Sonos,I have a sonos arc and with the following audio fragment the bass sounds really awful. It appears in the Netflixx serie Trickets, season 1, episode 6, 24:17 minutes. I suggest you listen to this audio clip yourself on a Sonos Arc with a volume of 30-40% and would like to hear your comments. Because this really doesn't make any sense.

My Sonos Arc has a right side bias for sound output. The left side side pointing speaker has less volume and tone than the right side right pointing speaker. It does not matter what source I’m using (AppleTV or other streaming devices). The difference is extremely noticeable. All speakers seem to be working. Anyone else having this problem? Any solutions?

Hello! So im running a beam, sub 3gen and 2x play:1 as my living room setup.When I switched from PCM to Dolby Digital 5.1 on my SamsungTV the speech in Tv-dialogues became much lower compared to when Im using PCM, even though I’m using speech enhancing option.Does anyone know how to fix it?

Is there a recommended longer HDMI that will work with Sonos ARC, the one that came with it is shorter, I need 10' atleast, I have an LG OLED CX 2020 with eARC. I ordered the Crutchfields premium HDMI cable and it didnt work. Please assist. 

Hi.  I've just bought a Sonos Arc to go with my also brand new LG CX OLED TV. Everything is working as anticipated for the most part, with streaming through apps working perfectly. However, maybe I'm a bit old fashioned but the majority of my movie collection is still on blu ray. I've always used my xbox one (original model) to play the blu rays - this is just connected to one of the TVs HDMI ports fyi, and the Sonos Arc to the eARC. I'd heard about the issues with the Arc's lack of support for DTS but I, perhaps naively, assumed that the devices would communicate with each other to find a solution.What I didn't know beforehand is that the LG CX also doesn't support DTS, which baffled me as the 2019 model did.The result is that I'm getting no sound from my blu rays whatsoever. I heard that newer versions of the xbox have settings that allow you to transcode DTS to DD etc, but my OG Xbox One doesn't have these options.Does the lack of DTS support on all my devices mean that I'm basicall

I recently upgraded my existing Playbar sound system with the Boost, and then did the S2 update. However, I do not get sound when trying to play certain streaming channels--such as Hulu, Showtime, Amazon Prime, and others. Other channels like Netflix and HBO Now are fine and I can get sound through my Playbar. I’ve made sure the TV audio settings are correctly set, and I’ve followed all the instructions on this page: https://support.sonos.com/s/article/3339But, still no audio on most of our streaming channels (which we get through a Roku device).  Any advice?

I have an amazon fire toshiba tv. tv is wirelessly streaming. comcast is service provider.  running hdmi from tv to beam, wireless sub and two play 1’s amazon prime video and music play in surround amazon music played through Sonos app plays in surround   netflix 5.1 shows only play through the beam and the sub   it’s driving me crazy   Any idea what I can try?  

Hey all, My bedroom has cathedral ceiling, approximately 15’ tall at the peak. Currently, I have a playbar located at one wall, placed dead center under the peak, so that the wall descends equally down on either side of the bar.  Does anyone have any input if this setup will work with Atmos? If I replace the bar for an Arc. My concern is the obvious, I’ve read that you need a short level ceiling for Dolby Atmos to create a surround effect. will true play work with Atmos to perfect the surround effect in the room? Should I just stick with the playbar? will atmos work with cathedral ceilings 15’ high? i also have a sub in the room. thanks

Will we be able to see Dolby Atmos on Sonos Beam in the near future?

Audiophilia three month Arc follow up (install & Sound)

I can’t get the volume buttons to work on the sky q remote to increase or decrease sound.It did work fine in both rooms with a beam but now not working in either.Tried setting up in sky settings but won’t recognise Sonos and Sonos app says remote connected any suggestions, thx

I have been running my system on S1 seeing as I had a bridge and Play5 not comparable. I have a number of devices so took the advantage of upgrading those products (still waiting for the Play5) but have removed the old Play5 from the network. I installed the new Boost and then updated the system to use S2.All working except, my playbar/sub/s1-surrounds group. I have them connected for use with the TV (Home Theater) as well as being able to use them for music from the Sonos app. They worked fine with S1, but all I can get to work with S2 is the Playbar.When I select the room, I can see the 4 units in the group and can see controls for EQ-Sub and Surrounds but changing any of the setting for Sub or surrounds does nothing. I have removed the Sub and the Surrounds from the group and then set then up again but still the same issue, they don't work. If I remove the Playbar I can then get the Sub and the Surrounds to work.Can anyone suggest what I need to do to get these working together agai

Hey all – love my Sonos system and I’ve been slowly adding to it over time. Thinking about adding the Sub eventually to my living room TV. Obviously, watching a movie or listening to music with the volume around 40 to 50% I’d expect to hear a huge improvement with the bass.But, how’s the Sub at lower volumes? Say 20%? Does it still feel like it’s adding a new dimension? My current setup is a Beam for the soundbar and two Play 1’s as the rear speakers.

Setup the Beam/Sub to a Samsung Plasma TV via optical, not ARC; disabled TV speaker and set to external; followed Sonos procedure to set DirecTV Genie RF remote and all work fine except that the remote is sending a volume control signal to the Beam and the TV and I get a “Not Available” message. The Sonos Controller app sent me to a support page with lots of different remotes and how to fix the problem. I navigated to my Genie remote to follow the instructions, and I get to Step 6 “setup program audio device”, but I do not get that option. I can Pair/Program Remote and I can see Program TV; I can IR/RF Setup that tells me to press the mute and “enter” buttons to start pairing; or I can reset the remote. What am I missing? What do I need to do to get my Genie Remote to reset itself to not send a volume control signal to the TV?  

I am trying to hook my Sonos Arc to my Xbox one S. I  have an HDMI running to a projector. Since the projector is on the back wall and the Xbox (hidden behind screen), and the Sonos speaker are on the front wall, I am trying to run audio straight fromthe Xbox to the Arc. I used the provided HDMI to S/PDIF to connect the speaker to the Xbox but I can’t figure out in the Xbox settings to send video through the HDMI to the projector, and audio through the S/PDIF to the Arc. Help!

Hi all, I installed my Arc in an open living room. I've a wall at the right side of the TV, it’s open on the left.I so have quite good stereo effects on the right, not much on the left.I’m thinking of using a wood board or something  which I could install easily when watching a movie, and remove afterI don’t know exactly how sound reflexions work, so where to place it, and what should be the ideal size in order to have the best effects, without too much clutter.It just for stereo, I already have a Sub and 2 rear Play 3. Thanks for your help