Home theater

As far as I can tell, the only way to toggle Nighttime mode and Speech Enhancement on my Sonos Beam is to use the Sonos app on my phone. Is this true? I hate having to power up my phone app just to turn on these functions. Plus, the app has utterly unintuitive navigation.I have both my Sony TV and my Harmony universal remotes programmed to the Sonos, but they only allow volume control. If the Beam was designed with an IR sensor to allow this, why can’t it also control the on/off control of these two important functions?I can also control volume (crudely) with Alexa. But when I tell Alexa to turn on nighttime mode, it tells me that function is not supported on my device. When I tell Alexa to turn on speech enhancement, it responds with a bloop and nothing happens.Surely if the remotes--and Alexa--can control volume, they can be made to control these functions, as well.

Re: Diagnostic Confirmation No: 1927300542 I have a fairly new Sonos Beam that no longer responds to volume commands from my TV remote. I have tried with multiple TiVo remotes and the Samsung remote that came with the TV. The built-in Alexa has no problem understanding verbal commands to raise or lower the volume, and all remotes work fine if I disable the "external speaker" feature in my television set. Further, if I open the Sonos app and try to create a new remote control, it doesn't recognize that input either.

I have a Sonos Beam and Vizio P55-C1 tv. Everything was working fine for over a year. Then all of a sudden I stopped being able to control or hear the TV sound through my Beam. I have rebooted the TV, checked to make sure CEC was turned on, verified that the Sonos Beam is showing connected to the TV, verified that my music is playing through the Beam, also unplugged then plugged in HDMI cables. I am getting a CEC error when I check the connection. Any ideas?

I have an Amp setup with two Sonos Ones for Surround. Having bought an Arc and Sub I discovered the Amp and Arc cannot work together and the Sub can only be connected to one of the two? Hopefully somebody can help me out here as I think I just made an over 1.500 euro mistake? My Setup is:Front: Amp with 2 speakers (left/right)Front: (*new*) ArcFront: (*new*) AmpRear: Left and right Sonos:Ones The thing is this is a place to both listen to music and the the tv. Even if the Amp and Arc cannot function together I would like the Amp to be able to also use the Sub for music.  

My Sonos Arc has been working fine the last weeks but a few days ago the audio from TV stopped working? Seems like the Audio Return Channel function just stopped? I still see the wallpaper from Sonos when I choose the HDMI - ARC source on the TV, but no audio. Tried the troubleshooting in the app and seems it happened after the automatic firmware update. I have tried all the regular stuff like unplugging the HDMI, cutting power and fiddled around in the TV settings.   All other sources are connected directly to the TV   TV: Samsung UE55D8005 Sonos Arc+sub   Please help

I bought a beam to help with the problem of when watching tv having to sometimes turn the volume up to hear the dialogue, while music plays at a much louder volume. With beam installed per instructions the problem is much worse. I’ve just watched the Hobbit movies on Viaplay. While the special effects and every hiss from the dragon blasts at high volume, at times you can’t hear the speech. I’ve turned on speech enhancement, it makes it better but not good. I also tried night setting but that didn’t make much difference. Is there a setting adjustment I can make so there is a balance between the sounds. I really could care less about the hissing dragon at max volume, but I do want to hear what people are saying. It’s a pity to have to turn on texting to follow the plot. Is there an adjustment that will fix this? If so what do you suggest?

Hello,  I am trying to setup my arc with the sub gen 3 and 2 sonos one SL. For some reason I cannot setup one of the sonos One SL and always get the same error message:I have already a few sonos product properly setup in my network, any idea what can cause this?

I’m building out a small home theater in the basement.  It will definitively include the Arc and the Sub.  My question is the L/R Rear Surrounds.  The Sonos website sells a package that includes the One SLs.  The Arc and the Amp pages suggest that Amp+in-ceiling speakers can also drive the Rear Channels.  Is there any drawback to using the Amp+in-ceiling speakers as opposed to the One SLs?  (Besides price I guess since Amp+in-ceiling will be more expensive.)

I have a 75 inch Samsung Q8FN and am thinking about replacing my sonos playbar with the new arc. My setup is made up of a playbar, (2) play 3s, and a sub. The airplay compatibility is an easy upside but paired with my current tv I am curious if I will be able to take advantage of the dolby atmos and upgraded audio. Does anyone have knowledge of whether or not my tv will be able to take advantage of dolby atmos or if I cam just upgrading for newer hardware and airplay compatibility?

Hi Support Team, My setup is Sonos Arc + Sub+ 2 Play One. I have done the Trueplay. Watched Netflix movies + Document series; Apple tv + movies having dolby atmos.  Sonos app displays dolby atmos. However the height channels is not effective.  Although the sound is amplified (May be due to my 5.1 setup), the height channel cannot be determined. It looks like playing from front & surround and no height related sounds. My house Ceiling is 6.88 ft from Sonos Arc , Sofa Listening position is 9.84 ft from Sonos Arc. Tried moving front. No noticeble difference coming from height channel.  The Sonos Arc is placed on the TV Console horizontally. Not mounted.  Kindly assist on this Dolby Atmos height related issue. Thanks. 

Does anyone know if Sonos will ever support the DTS sound formats in the near future?  DOLBY is only half of the equation, and with nearly 1/3 of the movies now being made support DTS formats.   There are several manufacturers of soundbar's that currently support both formats now.  I am thinking of canceling my order for the new ARC for a surround system that supports both now.  Anyone heard anything?

Hi all I just got a Gen 3 sub. I was really excited about it (as you would be if you spent £700 on a product that is almost unanimously considered to be life-changing). However, I found the sound underwhelming, and after a couple of days testing and tweaking I think I’ve identified the issue: the Sub takes too much away from the Beam, leaving the mix sounding tinny and lacking in punch. Given that I hadn’t discovered this as an issue before I bought the Sub, I’m open to suggestions that I’m doing it wrong. This is where I need your help, Sonos Community!   My set up: TV on a desk (IKEA Bekant). Beam in front of TV. Sub upright on floor, Sonos logo facing forwards, under the desk and centrally under the beam. The desk itself is in the corner of a square-shaped room, but the Sub has about 15 inches of clearance from the side wall. 2x One SL wall-mounted either side of the bed. TruePlay is on, otherwise everything sounds unbearably muddy and boomy.   What I mean by lacking in pu

Hi All, I purchased my Sonos Arc along with a used gen 2 sub around 4 weeks ago, Really impressed by the gen 2 sub, really kicked it some deep bass. A like a lot of heavy bass music and even at +2 the sub 2 did a good job. Now 4 days ago I sold my gen 2 and purchased a gen 3 sub. Im finding the gen 3 is a bit lacking in the bass department compared to the gen 2, I have to put it on +6+7 really to get the same, even tho its a different kind of bass, less room shaking. Bit disappointed in it as I had heard they sound exactly the same but I upgraded just for longevity of the product etc etc. Has anyone else found this? keen to see other people opionions.   thank you 

I just got a Sonos Move and love it, however, I’m having difficulty connecting it to my TV. I have a Samsung UN65MU8000 which allows Bluetooth speaker connections. When I try to pair it, it just gives me an error. I’ve had no issues pairing the Move to my phone. But it just doesn’t want to pair to my TV. Any thoughts? I’ve verified both softwares are up to date. Thanks.

We really enjoy our current Sonos home theater set up (Playbar, Sub, two 1’s) connected to a 75” Samsung Q9 TV (which has ARC but not eARC capability). I have pre-ordered the new Sonos ARC sound bar to replace the Playbar of course.   That said, I am getting different answers and information from the Sonos community site and also when chatting and then escalating to speak with the Sonos techs. Still no clarity and consistent information.   So can anyone give me a definitive answer as to what I can expect by way of full or limited or no Dolby Atmos sound if I go through with it and install the new ARC with my: Samsung Q9 (late 2018) TV with ARC but not eARC  Apple 4K TV? Are there any work arounds if the answer is limited / no to get full Dolby Atmos with my set up? Thank you in advance.  

HiI just noticed a solid green light on my sub gen 3, it maybe where I knocked a button on it or something when I cleaned it, I turned it off at the mains and back on and no lights are on and it’s working as normal. Just curious what a solid green light signifies? Thank you

Hi. For anyone with an Arc could I ask if someone would not mind measuring what the distance is between the feet on the base of arc if it was to be placed on a unit? Tia Our tv overhangs the unit and just wondered if the arc feet would be too far apart

I can only get Atmos out of Prime Video and Disney+ using the native LG WebOS apps. Netflix only gives me DD+ using the LG WebOS app. How is this possible?? I can’t get any Atmos from the ATV 4k but the image is so much better than the WebOS apps that don’t give me Dolby Vision.  Is there something I can do to get Atmos from the WebOS app? Also is there any way to get Dolby Vision through the WebOS app? I think I understand that ATV4k can’t send Atmos over ARC until there is some sort of patch. It’s all pretty confusing for me hopefully someone can help!

I’ve noticed when watching a few films on Disney Plus and Netflix (Star Wars, Hamilton, Da 5 Bloods) that the sounds seems far more localised (for lack of better word) to the left side of the ARC. With the occasion sounds from right noticeable. Listening to it close up it does seem to me that it is louder on the left than the right. Has anyone else noticed this?

I’ve just added a Beam to my system, and I want to be able to use Speech Enhancement.  I’ve got a Samsung TV, connected to the Beam via HDMI ARC, and everything seems to be working correctly. But . . . I know that Speech Enhancement is supposed to be available in the Now Playing tab.  But when I go into the app, what shows up in Now Playing is whatever music I played most recently on the system, and not what’s playing currently on the TV and the Beam.  So I can’t get to the Speech Enhancement button.  Any idea how to fix this? 

Just got the Arc and sub woofer for my TV.  I love it but the neightbour does not. I live in a townhouse The neighbour claims the sound reverberates in their bedroom (one floor up and one over).  I only have the volume level at 11-13. Is it the base sounds?  Maybe the subwoofer? Is there a way to reduce the impact to my neighbours?

I have my Sonos Beam connected via ARC to my Vizio smart TV.  I noticed recently the Beam audio will cut out few a few seconds before resuming.  This only occurs for TV audio (streaming or cable).  Playing music from the Sonos app or through Google Assistant is great and without interruption. I’ve swapped the ARC HDMI cable but have the same results.  I changed some audio output settings on the TV (currently Dolby 5.1) and still the same issue.  Sometimes the audio cut out happens more frequently, but usually it’s 1-2 times per hour.   I tried rebooting the Sonos by unplugging it.  Rebooting the router (its attached via Ethernet cable with WiFi turned off), and rebooting the TV.  All the devices software is up to date.  Nothing has stopped the audio from occasionally cutting out.   Any suggestions as to what might be happening! -Peter

Hi I may be missing something simple but I have just received delivery of my new ARC. All set up fine very impressed with it. However I have Sky Q, I have changed the sound settings to Dolby Digital Plus, If I watch programs/films in SD HD and NON atmos UHD I have no issues. If I play a movie that is recorded in Dolby Atmos I have no sound. This is despite the SKY info box saying that ATMOS is supported through Dolby Digital Plus and being told by Samsung that my TV supports pass through for Dolby Digital Plus. Any ideas/solutions would be appreciated  

Hello,I’m thinking about to buy a sonos arc for my living room, but my ceiling isn't straight. So im wondering if dolby atmos will work properly.My ceiling is something like this: Do you thing that dolby atmos will work?

Hi thereOther posts have sort of looked at this but grateful for comment.For the last five years I have had two Play:1s set up in stereo. Because of the way I listen to music now it would be helpful to also have Airplay with these so am looking to upgrade to two Sonos One in stereo.I do not particularly wish to have a Beam/Arc as well (the room does not warrant this and I do not want surround) but I am interested in whether I would be able to use the Sonos Ones in for the audio from my AppleTV?Does anyone have a similar set up? Can volume be controlled from the AppleTV remote (previous posts have perhaps suggested that this cannot be done because the AppleTV remote in effect links in with any home theatre speaker rather than the AppleTV being able to push the command to the Airplay speaker)? Would the sound be in stereo (and not just mono from each)? Would this allow for Airplay from mac/iPhone to AppleTV and then Airplay of the audio to Sonos pair?I suspect I will be shot down and tol