Home theater

Hi All, I purchased my Sonos Arc along with a used gen 2 sub around 4 weeks ago, Really impressed by the gen 2 sub, really kicked it some deep bass. A like a lot of heavy bass music and even at +2 the sub 2 did a good job. Now 4 days ago I sold my gen 2 and purchased a gen 3 sub. Im finding the gen 3 is a bit lacking in the bass department compared to the gen 2, I have to put it on +6+7 really to get the same, even tho its a different kind of bass, less room shaking. Bit disappointed in it as I had heard they sound exactly the same but I upgraded just for longevity of the product etc etc. Has anyone else found this? keen to see other people opionions.   thank you 

I just got a Sonos Move and love it, however, I’m having difficulty connecting it to my TV. I have a Samsung UN65MU8000 which allows Bluetooth speaker connections. When I try to pair it, it just gives me an error. I’ve had no issues pairing the Move to my phone. But it just doesn’t want to pair to my TV. Any thoughts? I’ve verified both softwares are up to date. Thanks.

We really enjoy our current Sonos home theater set up (Playbar, Sub, two 1’s) connected to a 75” Samsung Q9 TV (which has ARC but not eARC capability). I have pre-ordered the new Sonos ARC sound bar to replace the Playbar of course.   That said, I am getting different answers and information from the Sonos community site and also when chatting and then escalating to speak with the Sonos techs. Still no clarity and consistent information.   So can anyone give me a definitive answer as to what I can expect by way of full or limited or no Dolby Atmos sound if I go through with it and install the new ARC with my: Samsung Q9 (late 2018) TV with ARC but not eARC  Apple 4K TV? Are there any work arounds if the answer is limited / no to get full Dolby Atmos with my set up? Thank you in advance.  

HiI just noticed a solid green light on my sub gen 3, it maybe where I knocked a button on it or something when I cleaned it, I turned it off at the mains and back on and no lights are on and it’s working as normal. Just curious what a solid green light signifies? Thank you

Hi. For anyone with an Arc could I ask if someone would not mind measuring what the distance is between the feet on the base of arc if it was to be placed on a unit? Tia Our tv overhangs the unit and just wondered if the arc feet would be too far apart

I can only get Atmos out of Prime Video and Disney+ using the native LG WebOS apps. Netflix only gives me DD+ using the LG WebOS app. How is this possible?? I can’t get any Atmos from the ATV 4k but the image is so much better than the WebOS apps that don’t give me Dolby Vision.  Is there something I can do to get Atmos from the WebOS app? Also is there any way to get Dolby Vision through the WebOS app? I think I understand that ATV4k can’t send Atmos over ARC until there is some sort of patch. It’s all pretty confusing for me hopefully someone can help!

I’ve noticed when watching a few films on Disney Plus and Netflix (Star Wars, Hamilton, Da 5 Bloods) that the sounds seems far more localised (for lack of better word) to the left side of the ARC. With the occasion sounds from right noticeable. Listening to it close up it does seem to me that it is louder on the left than the right. Has anyone else noticed this?

I’ve just added a Beam to my system, and I want to be able to use Speech Enhancement.  I’ve got a Samsung TV, connected to the Beam via HDMI ARC, and everything seems to be working correctly. But . . . I know that Speech Enhancement is supposed to be available in the Now Playing tab.  But when I go into the app, what shows up in Now Playing is whatever music I played most recently on the system, and not what’s playing currently on the TV and the Beam.  So I can’t get to the Speech Enhancement button.  Any idea how to fix this? 

Just got the Arc and sub woofer for my TV.  I love it but the neightbour does not. I live in a townhouse The neighbour claims the sound reverberates in their bedroom (one floor up and one over).  I only have the volume level at 11-13. Is it the base sounds?  Maybe the subwoofer? Is there a way to reduce the impact to my neighbours?

I have my Sonos Beam connected via ARC to my Vizio smart TV.  I noticed recently the Beam audio will cut out few a few seconds before resuming.  This only occurs for TV audio (streaming or cable).  Playing music from the Sonos app or through Google Assistant is great and without interruption. I’ve swapped the ARC HDMI cable but have the same results.  I changed some audio output settings on the TV (currently Dolby 5.1) and still the same issue.  Sometimes the audio cut out happens more frequently, but usually it’s 1-2 times per hour.   I tried rebooting the Sonos by unplugging it.  Rebooting the router (its attached via Ethernet cable with WiFi turned off), and rebooting the TV.  All the devices software is up to date.  Nothing has stopped the audio from occasionally cutting out.   Any suggestions as to what might be happening! -Peter

Hi I may be missing something simple but I have just received delivery of my new ARC. All set up fine very impressed with it. However I have Sky Q, I have changed the sound settings to Dolby Digital Plus, If I watch programs/films in SD HD and NON atmos UHD I have no issues. If I play a movie that is recorded in Dolby Atmos I have no sound. This is despite the SKY info box saying that ATMOS is supported through Dolby Digital Plus and being told by Samsung that my TV supports pass through for Dolby Digital Plus. Any ideas/solutions would be appreciated  

Hello,I’m thinking about to buy a sonos arc for my living room, but my ceiling isn't straight. So im wondering if dolby atmos will work properly.My ceiling is something like this: Do you thing that dolby atmos will work?

Hi thereOther posts have sort of looked at this but grateful for comment.For the last five years I have had two Play:1s set up in stereo. Because of the way I listen to music now it would be helpful to also have Airplay with these so am looking to upgrade to two Sonos One in stereo.I do not particularly wish to have a Beam/Arc as well (the room does not warrant this and I do not want surround) but I am interested in whether I would be able to use the Sonos Ones in for the audio from my AppleTV?Does anyone have a similar set up? Can volume be controlled from the AppleTV remote (previous posts have perhaps suggested that this cannot be done because the AppleTV remote in effect links in with any home theatre speaker rather than the AppleTV being able to push the command to the Airplay speaker)? Would the sound be in stereo (and not just mono from each)? Would this allow for Airplay from mac/iPhone to AppleTV and then Airplay of the audio to Sonos pair?I suspect I will be shot down and tol

I have an Amazon Fire TV stick connected to a projector (no TV), and a Sonos amp. Is it possible to connect the Fire TV stick audio to the amp, play on the speaker? 

Hi - looking for some guidance…Set-up my Play bar yesterday, all good on that front. Have the optical cable going from the play-bar to the tv, and the tv connected to my Sky q (2tb) box via hdmi. Is this correct? Looking through my skyq audio settings, the ‘Digital Audio output HDMI’ is set as normal, if I choose Dolby Digital there is no sound.Should i connect the skyq box to the playbar direct?*Update* So when I connect playbar directly to the skyq box via optical I automatically get the sky sound through the playbar even when the tv is not switched on* #confused

Hi, I have a new Sonos Arc that will not play any sound from my Apple TV unless I restart the Apple TV.  Also with my XBox One I can only get sound to the Arc if I turn off my TV and turn it back on.  I notice that when I finally see the light flash green on the Arc then the sound (and remote) works again.  Never had these issues with the Playbar.  TV: Sony XBR-75X900E Setup: Device → HDMI in on TV → HDMI ARC out to Sonos Arc Suggestions to fix? Rebooting devices and TV to make the sound work is really annoying. 

Question #1:  The bottom of my LG CX 55” set’s screen is only 1 and 5/8 inches from the surface, so obviously I need to raise it to place the ARC in front of it.  In trying to figure out how much to raise it, how much distance should there be between the top of the ARC and the bottom of the TV screen? Question #2:  What is the maximum distance recommended between the bottom of the TV screen and the top of the ARC to maintain a sense that the sound is coming from the mouths of the characters speaking on the TV? Thanks,Brian

I have a Sonos Arc + Sub + p1 surrounds connected to my TV via ARC. When playing TrueHD 7.1 (HDMI passthrough → transcoded to EAC3) movies, “About my System” in the S2 app shows “Dolby Digital Plus 7.1” (Question) From what I have read, it seems clear Sonos does not have 7.1, I was wondering if “something is being lost” as the Sonos system seems to be trying to play 7.1 when it “can’t”. Or maybe the scenario above is perfectly fine. Thanks!

How can I connect our Epson Powerlite 2550U projector to our Sonos without a wire? What do I need to buy as far as adaptors or os this not even possible? I really don't want to hardwire. Thanks!

As I wait for my Sonos Arc to arrive, I’m thinking about all of this way too much. I think I’ve been cooped up at home too long and putting together my first Sonos system is giving me a new project to obsess over. ;-)  Question: For those Sonos veterans who have put together 5.1 systems for their Beam / Playbar, has the lack of DTS support been an issue for you? And, if so, how have you gotten around it? Have you ever run into a situation where you simply weren’t able to get any audio because of lack of DTS support?  Thanks in advance for any input! 

Hi community,I've had the Arc pretty much from day one, wall mounted and hooked to a LG B6 65" OLED and an Apple TV 4k. I used to be able to hear a very notable difference when toggling Speech Enhancement On or Off. Now there's literally no difference.I tried reseting the Arc with no success. Yes, I made sure content is 5.1.What else can I try?Thanks!

HiI have seen a lot of posts about audio issues with apple tv 4k box, and thought I would have similar, I was reading to get atmos and then 5.1 audio you had to manually switch settings on the apple tv box.I just played an movie in atmos and another movie in Dolby Digital 5.1 without having to change settings. Just curious why It seems fine here, is it because I have full eARC chain? I do have one issue though I exited an atmos movie and I got stuttering audio, I also get that zip noise that people have mentioned.  

I have a 2013 Samsung 55” FH6003 LED TV that does not support CEC nor have an optical port.  I want to integrate the Sonos Beam with the TV and build a surround sound.  I have a Roku Ultra as the service provider.  I have added a KanexPro HDMI Audio Extractor between the Rodu Ultra and the TV.  Video out of KanexPro to TV is great via HDMI.  But I do not seem to be getting the audio from the KanexPro to the Sonos Beam via optical cable.  When I try to connect the beam to the TV (which is actually direct to the Roku Ultra through the Kanex Pro) the app does not read the signal.  Any help, ideas or comments would be greatly appreciated.

HardwareNew Sony Bravia XBR 75 X900H (1 Week Old) with latest system updatesNew Sonos Arc (1 Week Old) with latest system updatesSonos Arc plugged into HDMI ARC (Port 3) on Sony TV. DetailsEverything was working great the first day of playing sound through the Sono Arc.The second day, whenever I listened to YouTube Videos, Sling, or Spotify the sound would be perfect but as soon as I switch to a movie being played in Dolby Atmos the sound will continuously stutter over and over forever as if the video is skipping but the video its self plays smooth with no stutters (it’s only the sound).Sony TV Audio Output Settings:Audio System Prioritization - ON A/V Sync - ON Digital Audio Out - Auto 1 Dolby Digital Plus Output - Dolby Digital Plus Pass Through Mode - AutoTwo things will temporarily solve the problem for me and cause Dolby Atmos audio to play perfectly afterwards.If I power off the Sonos Arc for a minute and turn it back on the issue completely goes away (Dolby Atmos back to soundin

Hello... I hope someone can help. I have a playbar and woofer connected to my tv and it works fine. I have several play 1 speakers in my room also. I had the playbar and all 4 speakers all controlled on the app, then one day the playbar disappeared from the app and now I can't connect the TV sound to my other speakers... or my playbar to music playing on the other speakers. This happened before, sonos did an update and they all came back... after a few days, the playbar disappeared again. Help! Thanks.