I just bought the surround sound system with arc. The arc sound bar won’t connect to my tv sound. It only works for music right now. I have the sound settings changed to external speaker. The hdmi is plugged into the hdmi arc port and then into the sound bar. I went through the set up steps and when I test the connection it tells me “arc mode not connected”.
I talked to someone at Best Buy they told me to change the settings on my arc to “arc” not “eArc”. Not sure where that setting is either.