Home theater

The vocal is very soft and when the surround comes in the police will knock my door . the center volume is very Low on the arc

Just got an ARC and 2 One SLs as surrounds. The Arc is connected via Ethernet and the SLs via WiFi.  The SLs keep disappearing from the app and trying to set them up as surrounds shows an error on the app and then presets them as connected. When trying to play surround move or to calibrate true sound the surround speakers do not respond or cannot be found. The WiFi reception near the speaker is very good. Diagnostic number: 1562118009 Thanks for helping, this is highly frustrating.

I have been searching for this question/discussion on this forum but haven’t found it. What I have found is the opposite; going from music playback back to tv audio without restarting the tv.    When I am listening to music on the Sonos or if the tv is already on and I am playing music, I will sometimes want to see or hear what’s going on on tv. If I switch the audio to tv or start the tv, the audio switches to tv and then when I want to continue listening to music, I have to start the playback from the beginning of the playlist, queue or radio. I find this rather annoying as I can never get to listen to any playlist to the end. I would like an option to continue music playback at the very point the switch was made to tv audio. It should behave as if I paused the music and then resumed playing it.    Does anyone know how to achieve this or am I the only one that wants this?

Hi everyone, I have written about the work-arounds I have used to dealt with DTS (for the PlayBar at the time: and DTS-HD for the Arc: Since the Arc now supports multi-channel LPCM (only through eArc), I am thinking of converting all the DTS-HD tracks to LPCM. I would welcome any thoughts or knowledge on this topic from other users!!The reason I want to do this is, as per my thread above, the best work-around I found was converting all DTS-HD tracks to Dolby Digital Plus (E-AC3) 970kbps, which was the highest quality of sound I could get the Arc to play in DD+.For these conversions, I used Make MKV to digitise my discs and then use XMedia Recode to add a new default audio track for every DTS-HD sound track, which was DD+. I retained the DTS-HD track as second audio track so each movie had the original audio.Anyway, I have tested this using LPCM as the primary track instead. In comparison to the DD+ tracks:There appears to be no bitrate limitation -- so at least from a data point of vie

I have a samsung ue55hu7500, sky q 2tb and just replaced bose sound bar with Sonos Arc. But for some reason, the sky q will only play sound as normal. The tv and sound arc are connected via arc hdmi. Seems stupid that these three don’t talk. After spending all this money on tv and sound bar in last few years, it would be great to know if I can get the sky q to use the Dolby. Oh don’t get me started on the lip sync!!

BTW, SONOS ARC with the sub is best investment I’ve ever made.  funny, I’m watching Mission Impossible: Fallout on FX….and the sound with the bass on the Wendy’s commercial sounds better than the movie. Some channels just suck

Hi EveryoneJust recieved my Arc and very impressed with it as my first piece of sonos equipment, so much so that I have two One Sl's and flexson mounts on the way.Just looking for some advice  regarding surrounds height and angle, my main seating position is in the middle of the sofa (the sofa is right against the wall) im thinking of putting the surrounds were the two red marks are and angling them slightly towards the tv. Any suggestions? T.I.A 

I cannot get the sound from stingray music to play on my new sonos  system. Sound is on all other channels.

Anyone else ordered a sub from sonos website and still waiting just about to hit 6 months no communication from sonos have to keep contacting them and everytime get told in a few days will be dispatched been given at least 10 different dates. So just want to see if anyone else are having the same issues ?

Suddenly started after latest update. When playing TV all speakers buzz loudly. It does not happen whilst playing music.. only whilst playing TV. System working perfectly prior to this.. initially started with play bar only, now all 6 speakers buzz. Not sure how to resolve it

I am having trouble pairing Beam to Shaw remote x11. The LG OLED tv sound is coming through the Beam but I can not get the Beam to power up / down and control volume with the Shaw remote. The codes provided by Shaw box have not worked to pair the Beam. At this stage the TV is paired to Shaw box but I have to use the TV remote to adjust volume.

Setup: beam and 2 OneSL’s as surround products. I don’t always want to use the system in surround mode, so toggle the surround setting to off - simple. However, doing so changes the status lights on the OneSL’s to flashing green - which is kinda annoying. The issue though, is that the OneSL status light still flashes even when status lights settings are toggled to off!  Any suggestions to overcome this? Am I missing something? 

New to this forum. Greatly appreciate your guidance. I recently purchased a Sonos Arc and two Ikea/Sonos bookshelf speakers for surround on my Samsung Smart TV 6-series.   I already have an older Sony Subwoofer which connects via Bluetooth.  Is there any way to add it to my system? Or is there a way to directly connect using optical audio or another option?

I have an Arc on order.  I am about to order a new TV and wondered if this issue has now been fixed or are there some TV brands to steer away from?  

I'm using Chromecast with Google TV with a Sony Bravia TV and a Sonos Beam. Using Chromecast's remote settings, I've set up the volume +/- keys for controlling the Beam's volume. Technically, this works. But then, all of a sudden, out of nowhere, it stops working. I can restart Chromecast and nothing changes. The only way to fix this is to restart the Beam (unplugging its power chord and plugging it in again). Then everything is working again, for some time at least (anything between half an hour and a couple of hours).I initially thought it had to do with that I used a different audio source with the Beam - but it also stops working while simply watching TV. It is extremely annoying.Does anyone have any idea? Thanks in advance.

HelloI haven’t found any real world responses in the community regarding using dual Sonos subs. That said here is my take on the subject. I’m not going to provide information on how to properly position Sonos dual subs as I believe Peter Pee does an excellent job of explaining how to get the best listening experience. You can listen to his recommendations on the subject at this link .Basic components: Arc, Beam, Playbar, Playbase or Sonos Amp bonded to a Sonos Gen3 sub and then adding a second Sonos Gen2 or Gen3. For ease of setup assuming you have a Sonos Gen2 sub already I recommend removing it, add the Sonos Gen 3 and re-add the Gen2.Straight away let me say that using dual subs is AWESOME.  IMO what you should expect is not a lot of increased volume. What you will get is a more immersive experience. Using a single sub I heard the rumble of an explosion...now I FEEL it to a much greater degree. The subs are at 90 degrees to my Arc spaced 12 feet apart (inside measurement) along the

Hi  I just bought the Sonos ARC and Sub Gen 3 and went through the set up process and tuning with my iPhone.  The bass sounds great but the dialogue is very weak.   Will be there an upcoming software fix for this?  I’m debating whether to return before the 15 days…  your guidance will help with my decision 

Hi I’m a little frustrated here and I can’t believe this is how the “system” is supposed to work. I have an Epson projector (no internal speaker) coupled with an Apple TV 4k. Up until recently I hardwired my stereo to the projector and everything was rosy. Last week I bought a Sonos 1 Gen 2 to use for the audio and it’s been ridiculously frustrating. I connect to the speaker using the control center on Apple TV and picking the speaker. Frequesntly I have trouble connecting the speaker to the Apple TV and when I do there are several issues (everything is fully updated): 1)No system clicks from the Apple TV. It’s completely silent until I start playing a video or watching something. 2)The volume control is erratic. Sometimes it connects fine sometimes it doesn’t. Sometimes it shows the volume graphic on the screen sometimes it doesn’t. 3)Today I tried playing a game, Asphalt 8, and there isn’t any sound at all even though the sound when playing a video from Netflix, for example, works fi

Okay I have a Sony TV with an arc HDMI port. I recently bought the Sonos ARC and an UHD Blueray player with  two outputs a separate video and an audio output. I can connect the Sonos ARC to the HDMI arc port and the BD video output to a TV HDMI port. Where do i connect the BD audio output to. I have a three port switch. At the moment I am not getting Dolby Atmos sound from any of the Blueray discs that have Dolby Atmos printed on the cover. A simple sketch would be appreciated.

My TV is an lg-OLED55B7V, my Arc is plugged in to the hdmi-arc. Issue is that I get occasional micro-stutter, like a half second break, every now and then, whenever Audio In displays as Dolby Atmos (DD+).it's not consistent or repeatable. I can watch an entire episode of Briderton on Netflix and it's perfect, re-watch the same and there is the stutter. Sometimes it seems to start stuttering only after I skip scenes.Expanse Season 4 on Amazon seems especially bad, but again I can re-watch episodes or scenes and the experience is different.I struggle with the notion that the TV isn't passing the audio correctly as I can get through whole shows with no stutter. I have various audio out options but none of them seem to make a difference. In a different menu I can select PCM instead of Auto, but then it drops to 2 channel.Understand the True-HD codec needs eArc, but questions please:a) how can I find out the codec in use by the source at any one timeb) why does Netflix detect that I'm Atmos

Sony Bravia KDL-60NX720 connected to the Beam will send audio to the beam only if I use an app within the TV such as Pandora.  I get no audio from either a cable box or a Fire TV Cube.   Both are connected to the TV using HDMI cables.  I get the same results whether I use the TV HDMI ARC to the Beam or the digital audio cable with adapter to HDMI in the Beam.  I feel like I've tried every setting in the TV settings and I'm getting no results.  Diagnostics when sound is coming from Pandora app in the TV using digital audio is 801032938.  Diagnostics with no sound when playing YouTube from the Fire TV Cube is 1960275942.  Diagnostics with no sound from cable box is 484444563.  Switching cable to the Sonos supplied HDMI cable and cable box input still no sound, test code is 681063180.  Any suggestions?

Setup: LG CX 55, Sonos Arc, 2 x One SLI’m experiencing random audio drops, or quietens, on my Arc. I have the status light disabled but, when the sound drops, the status light comes on for the duration. It usually lasts less than a second and then audio returns to normal.After much searching, I’ve tried everything suggested to resolve this (quality HDMI cables, rebooting everything etc). Currently, the Arc is wired into the network (the One SLs using WiFi), and the CX is connected to the Arc via eARC. All software/firmware is up to date.I thought that perhaps Alexa was picking up something that sounded like it’s wake word, but it’s definitely not this.Has anyone else seen this specific issue, or does anyone know how to stop this? I’m guessing most people have the status light on, and so wouldn’t see the white light coming on briefly?Thanks in advance...

So I think there is an issue with the arc while in eARC mode and lip sync while playing LPCM content  I have tested on an LG C9, Sony 900H and a Sony A8H.  On all of them when my Apple TV is set to LPCM output, I get lip sync issues on some content. If I change it to Dolby Digital or get the Sony to convert to DD+ it’s in sync.  it seems like there is an issue with the lip sync compensation that eARC is supposed to have when using LPCM. 

Hello, I am getting the following error when I try to add my Sonos One SL I purchased today to my ARC + Sub Gen 3. “There was a problem adding your surrounds”. My network is Ubiquiti (router is UDM Pro, the APs are FlexHD). All my devices are in the same VLAN.I have reseted the SL speakers and adding them to my account again, adding as surround multiple times, restated all my network devices, restarted my ARC and Sub.  Nothing has worked at all when I am trying to add them to my ARC.The One SL did join the WIFI and I can stream music to them individually (using AirPlay for example).My ARC and SUB gen 3 are connected by Ethernet. Both of the Sonos One SL are setup wireless. Also, after trying to join both speakers and getting that error, it does list them as surround but it doesn’t really work. Here is my diagnostic confirmation number: 1540609632 I grabbed the diagnostic right after the failure.

The Sound disapears periodically on a LG tv (not the Oled your other answer relates to). sound is connected through hdmi-arc. help! Really annoying on a new product.