Get help and assistance with your Sonos system

Just purchased the arc ultra, long story short. The sound via the tv is as you’d expected. Sounds really good and an upgrade from the beam. When I try and play music via the Sonos app the sound is nowhere near as loud or as powerful.  anyone any ideas? thanks 

I have a question about backsound because playing anything pass hdmi arc in beam 2 on tv direct or spotify app on tv (by wifi works ok 5.1 music) on spain only works in one channel that transmit in DOLBY atmos  it is TVE HD in my 2 sonos one sl back its on. I think a stereo signal must be converted by every channel to be audible in back in every case. it is possible?

I have a Playbar that my family had for years - always in the horizontal position. For some reason, all of a sudden after using the same playbar for years, today it has decided to disable the front IR receiver and enable the rear IR receiver, and none of our Volume control works anymore unless we point our remote at a 30-40 degree angle down towards the soundbar.  The Playbar is in its horizontal location as it always had been. How do I switch this back? I cannot find a setting to update on the Sonos App.  

Hello dear all. I am about to buy a second hand Sonos Beam Gen 2 from an online private user but I would like to check its genuinity? Can you confirm based on the Serial Number of the product?It is ******************Let me know if you also need PIN code. If you can also confirm how much support/warranty it still has I would be much appreciated. ThanksMário Moderator Note: Recorded and removed Serial Number. Modified in accordance with the Community Code of Conduct.

Why is the era 100 being marketed as a new product? Hasn’t it been out for a couple of years now?

Hey,I have the following hardware configuration: Sony A95L, Sonos Arc Ultra + 2x Era300 + Sub 3 Gen. I have the following problem. For some time now, I have noticed that clicking on night mode or dialogue enhancement in the app does nothing. This happens both when playing content from Apple TV and in the Bravia Core TV app. Moreover, I have the impression that when I turn on night mode while watching something on ATV, e.g., in Dolby Atmos, but also in 5.1, instead of lowering the volume, it increases. The best part is that when I play a movie on YouTube (TV app), night mode works correctly. Do you know what might be the cause?Diagnostic code is ***********Thank you in advance for your response. Moderator Note: Diagnostic Number recorded and removed. Modified in accordance with the Community Code of Conduct.

Sonos should make an HD radio that picks up AM/FM signals and it should work with their speakers obviously. The AM/FM home receivers that they have on the HD website are nowhere near as good as Sonos.   It won’t let me paste a link into here but the website of the current receivers is HDRadio.com and then click get a radio and then home radio.   Sonos can easily make this. 

Same exact problem here with my Sonos sound bar.  Sound shutters on optical input regardless of swapping cables in and out.  Also switched TV and still the problem persists.  This is a problem with the Sonos sound bar optical in, but it seems as though they don’t know or want to fix the problem.  

I have Arc +  HDFury Arcana + UHD player and it worked well for a long time.But with recent firmware upgrade (since March upgrade I guess), I found Dolby TrudHD can no longer being decoded. (no sound at all, and in Sonos APP no audio codec)I have reset Arc and HDFury and there was no help.After some trial I found Dolby Digital Plus and DTS5.1 still works so that it should be no issue with my setup. The issue only happens with TrueHD audio, even for TrueHD 5.1.Could anyone also check if there is same issue?PS. issue is still present with April upgrade (version 16.7 build : 84163251)

Could someone who has these stands please provide a measurement from the floor to the top of the speaker with the Era 300’s mounted in the stands.  Much appreciated. 

I’m considering paying for the Sonos radio subscription. I already pay for ITunes and SoundCloud streaming. I like the Sonos stations. My big hesitation is that there doesn’t appear to be a way to listen to Sonos radio outside of my house. Is there an app that would allow me to access my subscription while on the road?

Hi all -- I received the Sonos Era 300 wall mounts and because of where I will be placing the speakers I want to mount them inverted (upside down). I was following the instructions in the guide  if you scroll down the “mount inverted” section. At step 3 it says to “Remove the screw from the mount assembly. Rotate the mount 180 degrees so the screw holes are facing up, then reattach the screw to the mount assembly.” I can’t seem to get the screw out to flip it. I have tried with screwdriver and drill and neither has worked. The screw doesn’t move at all. I called Sonos support who thought the 2 mounts I received might have an issue so they sent me 2 new ones but the 2 new ones have the same problem. Multiple calls into the support # and they can’t seem to figure it out.  Has anyone else had this issue and if so any advice on how to fix? Anyone else here able to mount in an invert fashion without any issues? Appreciate the help

Hello,The link (https://www.sonos.com/en-us/guides/era300) mentions that Sonos Era 300 should be mounted upside down if placed less than 60cm from ceiling. I’m thinking of mounting these about 20-30cm from ceiling. Just wondering that instead of inverted mounting, is it ok if I mount them upright but then tilt the mount to make the speakers face downwards (they can tilt upto 32deg)?Any potential issues with this setup?Thanks    

I have had my Sonos Five for a few years and mostly has been working without any issues, however a few nights ago it just stopped working for no apparent reason (no network changes on my side etc). I’ve hard reset it many times and it gets to a point where it tries to do an update but fails with always the same error code 1101. I’ve tried this both Wireless and with ethernet connected directly to my router. I’ve contacted support and we have gone through everything, but they have no idea. I’ve asked this to be escalated, otherwise this is an expensive brick. Anybody else have a solution? 

Hi all, i have current setup:Arc - Watching tvSonos Five x 2 (standing upright on stands)1 Sonos Sub 4 i have just ordered another Sonos Sub 4, may i expect a difference? Any has this setup? This will br mainly for music👌thanks in advance 

I told a salesman that I wanted to set up a 5.1 surround sound for my TV. He sold me 4 Era 100's, a Ray and a Sub. What's the best way to set these up? I seem to only be able to get 2 of the Era’s going and the TV remote only affects the volume for the Ray.

Is there a way to listen artist curated radios like Third Man Records Public Address System on older products which are controlled by Sonos S1?

In order to connect PlayBar to TV without using optical cable (SPDIF) use one of these:4K@60Hz HDMI Audio Extractor with 1.2m HDMI Cable avedio links, Optical Toslink SPDIF + 3.5mm AUX Stereo Audio Out, HDMI Audio Converter Adapter Splitter Support ARC HDCP1.4 FullHD 1080P 3D: Amazon.co.uk: Electronics & Photo Moderator Note: Edit thread to include context from title for better readability.

Launched the app on my iphone this morning and all my favourites (radio stations from various sources) have all disappeared. Instead, is a handy “tip” explaining how to save favourites.Has anyone else experienced this? How do I get my favourites back?

Bonjour,Je cherche a configurer correctement ma PS5, ma Tv Sony 55 XH 9096 et mon ensemble sonos beam gen2 et Era 100x2.La sonos beam est connecté a la tv via le eARC, donc normalement je suppose qu’elle est correctement réglé. ==> si il y a des réglages spécifique, je suis preneur. Sur le PS5, j’ai essayé de réglé le son, mais je ne suis pas sur du résultat. J’ai bien branché la ps5 sur la sortie HDMI 2.1 (3 ou 4, je ne sais plus).==> qu’elle est le réglage qu’il faut mettre sur la ps5? Merci de vos retour :-) Moderator Edit - Translation by Google:Bonjour,I'm looking for a configuration correction for the PS5, the Sony 55 XH 9096 TV and my sonos beam gen2 and Era 100x2 ensemble.The sonos beam is connected to the TV via the eARC, but normally I suppose it is correctly regulated. ==> If you have specific regulations, you are the owner. On the PS5, I'm trying to regulate the son, but I don't know what the result is. The PS5 is also available with HDMI 2.1 (3 or 4, both plus).==

Every time I use Sonos with YouTube on my Mac then I go back to Apple Music within Sonos on my phone, the zone I was using with YouTube is missing. I have tried quitting Sonos app and unplugging speakers in the missing zone.  Eventually it comes back but sometimes now for days.   Others can use the zone with Apple Music and airplay 

Hi!I have 6 Era 100 speakers across our home and 1 Arc.  Quite often, when I want to connect my iPhone’s Spotify to Era 100s, the AirPlay screen will load the selected Era 100 pair and display a failure to connect message.  Then, if I try a second tlme, it works.  It’s not a huge issue, but it used to work and it is getting annoying to deal with every single time.  I have no idea how to reset them.  Thanks for any input!

Hi all,Wondering if anyone else is experiencing this:Earlier this week, I was at my mom’s place (she has two older-style Sonos Play:1s), and one of the speakers wouldn’t start properly. I reset it to factory settings and set it up again – seemed fine at first, but then the sound started dropping out occasionally for a few seconds at a time.Interestingly, it happened with both speakers, independently of each other.Now I’m noticing the exact same issue at home (I’ve got a larger setup with 16+ Sonos devices), but only the older Play:1s are acting up. Everything else is running ‘smoothly’Is this a known issue? Could it be something from a recent update? Or are these older Play:1s maybe starting to show their age?Would love to hear if others have seen something similar.Thanks!Peter

Hello it is not possible to Connect my new bookshelf to my account 

I have a Pair of One SL Surround Speakers. For some reason one of the speakers will not connect to my WiFi. Even tried connecting with an ethernet cable..still no joy. Sonos Support couldn't help either? Wondered if anyone else had had the same problem?