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ColinG
Avid Contributor I
Nov 14, 2025 4:52 PM UTC

No products found - era300

For weeks now my Sonos system has been rock solid (it is only a single pair of 300s). Suddenly over the last few days I get repeated reports of “No Products Found”. It eventually clears itself but the problem periodically comes back (it has just done it again). Internet speed at the device running the app is 160mbps. Are there any issues with the Sonos network?

 

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9 replies

The Girt
Prominent Collaborator I
Nov 14, 2025 4:56 PM UTC

Hi. We get this every now again & just unplugging your router has always worked for us. Not saying it will solve it but if you haven't already just try it. Good luck & have a great weekend 👍 

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ColinGAuthor
Avid Contributor I
Nov 14, 2025 5:06 PM UTC

I don't have to do anything - I just leave it and it comes back. Yesterday I had issues where it would not let me re-authorise Apple Music. That apparently was a network issue at Sonos. I am therefore suspicious.

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The Girt
Prominent Collaborator I
Nov 14, 2025 5:09 PM UTC

Hi. If you unplug the router it comes back straight away (normally) no issues here with Sonos but we  have had the Apple problems in the past, try the router next time, but up to you!!

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ColinGAuthor
Avid Contributor I
Nov 14, 2025 5:14 PM UTC

Why unplug - a reset does the same thing. But that is not then point - there is always a workaround but it should not be happening on a semi regular basis, if at all.

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The Girt
Prominent Collaborator I
Nov 14, 2025 5:15 PM UTC

OK whatever

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AjTrek1
AjTrek1
Nov 14, 2025 5:48 PM UTC

Sonos doesn’t have a network as you are most likely referring to. If speakers are going missing there is an issue with one of the following or all:

1. Your device is not up- to date

2. The Sonos app is not up to date. Just delete the App and Reinstall it. Select join an existing system and accept all prompts. Sign in with your credentials.

3. The Sonos hardware is not up to date. You can check this by going to Settings > General > Check for Updates 

If none of the above are at fault; or correct the issue after checking, then it’s your network which is why rebooting it corrects the issue. That said have you made any changes and/or added extenders? If not you should run a diagnostic within 10 minutes of the next occurrence. Make note of the reference ID but don’t post it in the community. Call Sonos Tech Support to discuss the data. Also, don’t factory reset your speakers as it destroys any useful data.

 

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    Stanley_4
    Stanley_4
    Grand Maestro
    Nov 14, 2025 5:54 PM UTC

    If this keeps happening you could try setting static/reserved IP addresses in the router's DHCP Settings page. Set one for every Sonos device.

    Power down all Sonos and reboot the router before powering the Sonos back up.

    If that doesn't work then a diagnostic and CALL to Sonos support is in order.

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      ColinGAuthor
      Avid Contributor I
      Nov 14, 2025 6:19 PM UTC

      Sonos doesn’t have a network as you are most likely referring to. If speakers are going missing there is an issue with one of the following or all:

      1. Your device is not up- to date

      2. The Sonos app is not up to date. Just delete the App and Reinstall it. Select join an existing system and accept all prompts. Sign in with your credentials.

      3. The Sonos hardware is not up to date. You can check this by going to Settings > General > Check for Updates 

      If none of the above are at fault; or correct the issue after checking, then it’s your network which is why rebooting it corrects the issue. That said have you made any changes and/or added extenders? If not you should run a diagnostic within 10 minutes of the next occurrence. Make note of the reference ID but don’t post it in the community. Call Sonos Tech Support to discuss the data. Also, don’t factory reset your speakers as it destroys any useful data.

       

      Everything is up to date and this only started happening after the last app update. Surely Sonos must have a server  - how else could they communicate? Yesterday Sonos reported issues at their end that were causing problems with Apple Music authorisation. I suffered that too. So I am suspicious.

       

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      AjTrek1
      AjTrek1
      Nov 14, 2025 6:25 PM UTC

      OK…then run a diagnostic as I suggested. Sonos is the only source to a resolution. As you believe it’s their fault.

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