Surround speakers distance with Trueplay

I have the same problem, but my situation is worse. One of my Era 300 surrounds is only 4 feet away, while the other is more than 10 feet away. Quick Trueplay sets both of them to “more than 10 feet,” even though that isn’t accurate. Because of the big difference in distance between the two speakers, I can’t properly adjust the surround volume.

I’m not sure if, after run TruePlay, the parameters shown in light grey are the real ones or just show that the manual introduction is not allowed. My two Eras are less than 3 m far away from the listener and the settings are the same that you mention, above 3m. 

What’s shown in grey is actually what Trueplay has set. If you turn Trueplay off and set the surround distance to “more than 10 feet,” then run a channel test, you’ll notice the surround volume is the same as when Trueplay is on. If you adjust the surround distance to the correct value with Trueplay off, you’ll hear how it’s supposed to sound in terms of volume.

I’ve been requesting the ability to adjust surround distance after doing Quick Trueplay or even Advanced Trueplay, but no luck so far. This is a software problem, not a hardware issue, and I just hope Sonos fixes it.

I believe you all are thinking about this wrong.

Sonos introduced Trueplay as a way to tune their speakers and HT systems to the acoustics of the room, so that users would spend less time tuning themselves. Since every room, is different and we all perceive sound differently, Sonos felt it would be easier to tune from the app.

This tuning also includes speaker distance from the listener which is saved when tuning is done. This has been enough for me and I still leave the surrounds and Sub levels at zero.

While Trueplay is there to help, most users who know what to listen for can benefit from tuning the room themselves. This will give access to all the settings you need to make adjustments like speaker distance.

Okay, let me guess — did Trueplay also set your surround distance to ‘more than 10 feet’? Like I mentioned, that setting definitely affects the sound, and it’s not accurate. My surrounds are less than 5 feet away, but Trueplay still sets them to ‘more than 10 feet,’ and it absolutely makes them louder.”

I'd sure like to see some of the folks with this issue take it to Sonos instead of just us other users here. We can't do much but sympathize while Sonos could actually look into the issue.

If you want a fix and not just to complain, submit a diagnostic, CALL Sonos support and get a case opened.

Maybe a moderator will see and tag stuff here but that usually gets less attention from the folks fixing things than user reports with diagnostic data included.

I have mine at about 2 feet, if I leave the distance as imposed by Trueplay, they almost drown out the sound of the Arc Ultra.

Hi Stanley, this is my first time using Sonos, so I might be making a mistake and it's not a problem worth reporting.By the way, I did some tests a little while ago, but I can't hear any changes when I move the Audio Height slider. I also tried Dolby Atmos content from Netflix and YouTube, but I don't hear any changes. From -10 to +10, nothing 😎.

I'm probably missing something. I still have to get familiar with the product.🤗

I think you didn’t understand the doubt. It is: when TruePlay is active, does the speakers’ distance parameters show the TP set-up, or always showing “above 3m” in light grey (meaning you can’t do manual adjusting)?

in my case, the parameter shows also >3m in light grey, but both speakers are closer than 3m. 
Anyway, I’m happy with the TruePlay adjustment. I’ve the rear in +4 for TV and 0 & immersive for music. 

​@naim135: check if you’ve the rear in “immersive” or in “full” mode when music is playing. Full is too much for me. 
 

If it is worth the effort of calling it in to Sonos is something only you can decide but it sounds to me like the support view of your system internals might answer some of your questions. 

I hate calling but since the system internals are hidden it is often the only option.

I've seen comments here on YouTube audio formats being listed incorrectly, I wouldn't use them for testing or setup. There are past posts here discussing good content and sources to use for testing. Hard to find but an external search engine might do better than the forums search tool.

Thinking in my last 3 calls to Sonos’ support, I really doubt they can help with this doubt. I feel it’s an external IT support reading CRM notes in their screens and perhaps with the ability to contact some senior person if the problem is hard…

Edit: at least in Spanish.