Get help and assistance with your Sonos system

I have one account for my S1 and another account for my S2. Both have their own network, players and of course the sonos system/speakers.How is it possible that if I play music from another system and I start to play music from the other as well, it cuts off the first one? It happends both ways.

I have a Humax set top box, and the volume controls appears as a bar along the bottom of the screen. Since installing a Sonos Arc Ultra the bar has dissapeared and the volume is just a + and - on the main screen. Does anyone know how the get the bar along the bottom back. Thanks.

Out of absolutely nowhere when I launch the Sonos app from my iphone 16ProMax I started getting “No System Found” errors. I go through the process of connecting my Roam again which in turn lets the app see one of my Sonos 1 speakers in the same room. Pretty much every time I launch the app the last few days I have to go through this process.Now I’m getting “No WiFi connection” although I only have one wifi SSID; my sonos system was set up on it, and it’s the SSID my phone uses.What gives?

Last few days I’ve started having issues out of the blue with my Sonos system / app. I have a play 5 first gen, couple of play 1s, play 3 , sonos bridge and an ikea collab speaker. I’ve deleted the app and reinstalled it, my wifi is stable and no changes. My operating systems are all up to date including Sonos app. Any ideas? Anyone else experiencing this? As someone who invested in Sonos in the earlier days I don’t have the funds to replace them and am frustrated by this situation. 

Hello all, at the moment when using “folder view” on the new app, there is no “add to queue” option on a folder, so if I go into a folder holding a collection of MP3s I can’t “add to queue” the whole folder content like I  used to do on the old app. I know you can use the non-folder view but this is the functionality I want to use. Is there a “wish list” anywhere to make sure options we want get recorded somehow?This is I think the only thing stopping me from moving to the new app at the moment, I have one speaker on the new app with my remaining 15 or so on the old app, waiting for it to work in a manner that suits me.

The latest release notes for 80.20.33 (Android) on 05/08/25 indicates this was included:  “For locally-stored music libraries, making it possible to queue entire folders”.  However, that doesn’t seem to be the case.  Anyone else having any luck?  In fact, I notice that I now have 2 issues: 1. There is still no option to add entire folders from my music library to a queue (nor replace queue, add to end of queue, play now, etc.).  This hasn’t existed since the wonderful app “upgrade” almost a year ago.  I’ve made do by using the desktop app to modify queues, create playlists, etc. which is a real pain.2. However, now I noticed that I can no longer add/replace/play my existing music library playlists (.m3u) to a queue either.  Sometime over the past several months this became an option… but when I try to do it now, it just spins and nothing happens.  So, I’ve gone backward in functionality once again... and it’s getting really old. Anyone else having similar problems and/or workarounds? 

Sonos S1 Controller for Mac Version 11.15Mac Mini running Sequoia 15.4.1Music app (old iTunes) library: Macintosh HD\Users\OWNNAME\Music\iTunesProblem: I am unable to add my music library to Sonos even though the path name is correct. My library is now empty and no matter what I have tried, I cannot get it back.I noticed a few months ago that my iTunes playlists do not update anymore under “Imported Playlists” in my Sonos controller. I also noticed that the file iTunes Music Library.xml had not updated for a while. Despite this, new music downloaded from the iStore would update in Sonos. I have also become aware that the Music app now uses the file “Music Library” in the folder Macintosh HD\Users\OWNNAME\Music\Music, which updates every time i open the Music app.To try and fix the problem with the playlists, I tried a few things:1. Export the iTunes library and copied this to the iTunes subfolder with the correct name (iTunes Music Library.xml) and re-added the Music folder.​​​​​​​2. C

I recently had the GEEK SQUAD install in EERO 6+ AX 3000 Dual Band Mesh WiFi  3-pack router and extender in my three-story townhome. I have been unable to connect my Sonos speakers, sub, and beam to it since then, despite having rebooted, reset and reconnected the components multiple times. I still get sound when I manually press the top of one of the speakers as well as my TV. The GEEK SQUAD came and got it going but a day later, they were not working again. They now suggest deleting the Sonos app and re-downloading it. Any suggestions? Thanks!

Quisiera saber que sub es suficiente para un espacio cerrado de 16m^2?El sub mini, hasta que área es bueno?El sub 4 a partir de que área se recomienda?Que tanta diferencia presencial se siente entre ambos? Gracias por su ayuda  Moderator Note: Google Translate- I'd like to know which sub is sufficient for a 16m^2 enclosed space?Up to what area is the mini sub good?From what area is the sub 4 recommended?How much of a difference in presence is there between the two?Thank you for your help.

I have just bought a new TV a Samsung but there is no optical output. With my old Tv I connected to my playbar with optical lead. There is only and optical input into my playbar. Is there a way of connecting my new Tv to my playbar?

Hello all, I bought a Roam 1 when they first came out which was replaced twice due to the well-known battery problems, the last time it was replaced I received a Roam 2 instead of the Roam 1, but did not get a replacement wireless charger. The Roam 2, when left on the Roam 1 wireless charger -- no matter what USB charger I use -- does not work the next day as it discharges overnight. Does anyone know if there is a difference between the Roam 2 and Roam 1 wireless charger? Does anyone find that the wireless charging works on the Roam 2?I’m still surprised that this product is so poor basically and am hoping that I’ve had three duff ones in a row.. Having a portable product that can’t manage its own battery in 2025 is a poor show.

Hi - for years now I have been able to stream the audio from an Insignia tv via the RCA outputs on the tv to the RCA inputs on my older Sonos gen 1 amps to the various speakers throughout our home. simply plugged in and it works though the “Audio Component” setting in the Sonos 1 app with no problems.  I just replaced the Insignia TV with (an older) Sony XBR55X900A TV.  I have plugged in the same RCA cable into (what I think are) the RCA audio outputs on the back of the Sony, but it is not working. 

I have a pair of Fives connected as a studio pair, which are then connected to my turntable with a Port. All wireless except the Port to the turntable. When connected as a studio pair and playing music from the turntable, one speaker plays fine, and they other one just cuts in and out over and over. It plays maybe 2% of a song. Disconnect the two as a studio pair and the audio is good from the the turntable to both speakers. Connect them as a studio pair and stream through Spotify and music is good. It’s just the combination of studio pair and the turntable which is not consistently working (or really working at all). Any tips?

I have 4 Sonos amps and 4 pairs of Sonance by Sonos speakers.  2 pairs are older and are detectable by the amps and 2 new pairs are not.  The 2 pairs that are not detectable are brand new out of the box.  The amps are from Sonos and the speakers were from Amazon so there is no question about authenticity.  Why aren’t the speakers detectable?   I haven’t been able to find an answer here.   

Hello there,I have an issue with my Sonos setup (or i think it maybe a Sonos related problem).I have a 5.1 setup, Beam gen 2, 2 ones and a sub mini connected to my Samsung TV. I use Netflix and Viaplay to watch movies. Recently I have noticed that when playing movies in Viaplay it only ouputs 2.0 so no bass and no surround (it has worked before we had a power outage). The info states that the output audio is Dolby Audio, doesn’t specify 5.1 or 2.0. But there are some movies that are new so i assume the are in 5.1 format. Jumping directly to Netflix without shutting down the tv or Sonos system, everything works fine, Dolby Atmos, Dolby 5.1 etc.I read in another forum that this could be a Viaplay issue but then again in other forum that this is definetly a Sonos issue. On the TV i have audio output to Auto, tried the different options but no luck.What could cause this issue? I though that Sonos upscales to 5.1 or at least to 2.1? When watching movies in Viaplay i don’t even have bass fro

We have been very patient with Sonos to fix the app that controls the Sonos system.The app frequently disconnects and cannot find the speakers. When it is connected trying to change the volume is either very very slow or will not work. Same goes for trying to change the channel.Will Sonos ever do a proper job and have a working full functional app for their system, or should we give up with Sonos.?

Tried linking Music library in Imac and system says not able as firewall settings preventing. Looked at Firewall and does not seem to be so as setting seem fine.

I have arthritis and the volume slide bar is so small and I only adjust from 10 to 20 which is the first 1/16 of the slide bar. Is there a way I can just type the volume number in? Or can I make the slide bar bigger? Or have a plus or minus buttons to adjust the volume?

We have a site wifi setup at a caravan park.We have a Play 5 Gen1.All working with Sonos S1 app.Site internet and wifi has gone offline before and sonos network recovered OK.This time S1 app not connecting.Router reset (many times).Ended up performing reset on Play 5 and attempting to set up as a new system.All goes well until it sets up the sonos network.When I return to enter the local network details, the sonos app locates many other routers but not mine.So I type in details manually.It keeps telling me it can't verify the password for the router or that the router password is wrong.Been through this setup process repeatedly a few times with same result.Password is 100% correct.Two TV, two iPhones and apple laptops all connected to router - no issues.Any help on this would be seriously appreciated. 

Hello currently building a custom sauna, and I wanted to install Sonos speakers in the sauna. it’s been impossible to get a direct answer from Sonos whether or not they make speakers that can withstand the humidity and heat of a sauna. Does anyone know if you can use Sonos speakers in a sauna? When I did a chat with customer support, they said they don’t have any products they recommend, but I’ve seen lots of people have Sonos products in their sauna

Hello people.Iam asking for advice as to how to stream from a seperates system. Is there a device that works to pass music stream from a record deck and amp to various sound bar sonos 1 sonos 2 equipment.

Bonjour,Quelle est la meilleure configuration de la Sonos Sub Mini avec la Sonos Beam Gen 2 dans une petite pièce de 25 m2 pour profiter des basses au mieux en évitant les vibrations murales.Nos voisins se plaignent d’entendre les murs vibrer, pourtant la Sonos Sub Mini est à 20 cm des murs.Des conseils de configuration optimale de tous les réglages ?Merci à toutes et tous par avanceRoddy Moderator edit:Google Translate-Hello,What is the best configuration for the Sonos Sub Mini with the Sonos Beam Gen 2 in a small 25 m² room to get the most out of the bass while avoiding wall vibrations?Our neighbors complain about hearing the walls vibrate, even though the Sonos Sub Mini is 20 cm from the walls.Any advice on how to optimally configure all the settings?Thanks to everyone in advance.Roddy

I have a personal playlist on Amazon Music Unlimited of approx 300 songs. Whilst it can be loaded into Sonos via the Sonos App if shuffle is selected only 200 tracks are queued (recent additions to the playlist are not included in the shuffle). Is this a known issue that will be fixed in future? 

Good morningI'm a home automation integrator and I need to know if it's possible to switch from the HDMI ARC input to the analog ARC input on the Sonos Amp using a command via HTTP.We work with KNX and Loxone, and Loxone has a library that can control basic functions via HTTP, but there's no way to switch the HDMI ARC input to the analog ARC input.Here's a link to the information:https://library.loxone.com/detail/sonos-speakers-28/overviewExample for Play:DIr. IP: http://192.168.5.80:1400Command:/MediaRenderer/AVTransport/ControlSOAPACTION: "urn:schemas-upnp-org:service:AVTransport:1#Play"<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><s:Body><u:Play xmlns:u="urn:schemas-upnp-org:service:AVTransport:1"><InstanceID>0</InstanceID><Speed>1</Speed></u:Play></s:Body></s:Envelope>

I found a Playbase with a broken Wi-Fi module on eBay for cheap. The seller says it still works fine over Ethernet.Unfortunately, my Wi-Fi router is in a different room and I don’t have any access points to extend the signal. However, I have a Play:3 located near where the Playbase would go. Would it be possible to daisy-chain the Playbase to the Play:3 via Ethernet so it can join my system?Thanks in advance!