Get help and assistance with your Sonos system

Recently I changed my WIFI password. Tried reboot wifi and play 3 but not able to update network on sono app. Keep showing no product found when trying to update network. Tried reconnect several times but it doesn't work. Can only play using ethernet cable.

I have been having problems with Apple Music dropping out randomly across various speakers in my 9 speaker system.  I followed the Sonos support process…first the chat bot who referred to an online chat with a person, who referred me to calling the tech support to actually speak to a person. Still no resolution other than to say I need to eliminate interference from networks in my house by moving my network to bridge mode. Sounded odd as the Sonos devices are pointed at a specific network, but Sonos were not accepting any other approach. 3 hours of my life I’ll never get back! $300 of network consulting to re-configure the network and guess what……no improvement. Another call to Sonos tech support and the next consultant advises (with some coaxing) that there’s a known bug with Apple Music and numerous customers have the issue. Very guarded on the detail.  Suffice to say, I am extremely annoyed and angry with Sonos (not to mention being $300) out of pocket. The lack of transparency is a

Morning!!I have and ARC not ultra and looking to add a sub. I have a very large room and just curious where it should go in the room?? Thanks 

My device is Sonos Five. I know that streaming is supported up to 16 bits/44,1 kHz in Tidal. My question is: if I connect my phone/computer to Sonos Five via line in, do I get 24 bits/48 kHz quality? Tidal app shows the "Max" text in yellow, however I am not sure if Sonos re-converts it to 16 bits/44,1 kHz while on line in.

Bonjour, depuis la mise à jour hier...mes hauts parleurs ne jouent plus ensemble. Ils jouent mais indépendant.  

Hi community, As of yesterday, the cruise control station doesn’t play anymore and is giving an error: “cannot play content. Try again later”. I am a Sonos radio HD subscriber. Does anyone know if there’s any information published anywhere regarding which radio stations are actually available or when someone else makes any changes to their library of stations? It’s one of our most used stations so hoping that it’s a temporary issue on Sonos server side   Cheers in advance. 

I have 2 new Move speakers and they are the only ones recognized by the app. The other speakers were working flawlessly up until yesterday.

Multiroom Sonos system. Living Room group has Sonos Amp wired to Mirage tower speakers through speaker outputs and a Rogers Soundlab Sub connected via Sonos sub out jack. Crossover frequency set with app Amp system settings to 65 Hz. Connected wirelessly to home network and other Sonos products on home network. Every couple days I find the crossover setting is back at the 80Hz without having made an adjustment to desired crossover frequency. Is there some situation such as changing speaker grouping through the app, or perhaps transient loss of network connection or power related event that I am unaware of that prompts the Sonos Amp to do this reset to default? Other settings for the Amp remain as set. All components in this group function normally and connection is functional for connection to other groups in system, just this inconvenience.

Hi!I am getting my Arc Ultra replaced due to some issues.RMA process was created and I got the email to proceed with the replacement process.Yet, for the last week it’s been impossible to proceed with the advance replacement as there is an issue with the Sonos website, that makes it impossible to fill in the CC data.Both the CC number and CVV number fields are inactive, no matter how I try to select them to fill in the information, they cannot be deleted.Already contacted Sonos, that abkownledges the problem, but the only update is that they are trying to solve it.In the meantime, the whole replacement process is halted. Anyone having the same issue?

I can’t connect to the internet with my Play 1 speakers. I have Spectrum and the router is SAC2V2S. I have tried turning on UpNP and changing to 2.4 GHz frequency and rebooting the router, modem and the speakers. I still can’t connect to the internet.

Hello - due to changes in space requirements in our (very small) living room, (and the arrival of kids and all their related paraphernalia!) I have had to replace my floor standing speakers with smaller wall-mounted satellites (Cambridge Audio Min Minx 22) and a discrete subwoofer.The Min Minx 22 have a lower frequency response of 120Hz so require a sub to fill in for anything below that. I have purchased a sub which will do the job from ~38Hz to ~160Hz, ample for my needs.However; when setting this all up I discovered that the Sonos Amp crossover settings will only allow a cutoff of 100Hz or less, a good ~40Hz or so below where I would ideally like to set the crossover point.Presumably this is a software limitation, so I was wondering if others are facing this issue and whether Sonos might be able to update firmware to allow a higher cutoff frequency for the sub output?I see other similar products on the market which offer much more range in the crossover settings but would really lik

finding playlists and editing those playlists 

I have a Sony Bravia TV and Sonos Playbar and having persistent and very annoying lip sync Issues. Can anyone detail the settings I need to be using? Thanks

Increase the bass of my new subwoofer 3 

The app has limited functionality on my phone, I can access tv, music library and radio stations, but when I try to log in to change the priority from tv to Beam to play music for an extended period, ie for more than 2 songs, it switches back to tv, cutting the music off.I click log in on my phone but it just sits there doing nothing, I can’t get past the log in screen. It worked fine on my previous phone, but hasn’t logged in once on my present one. I can’t even log in to update the app, which I had no problems doing on my pc.Can someone help please?

I have a Sonos beam and a Samsung Smart TV that’s a few years old. I spent probably ten hours and came minutes away from buying a new TV before I resolved this issue but I fixed it. Issue was that the HDMI ARC port said it was not recognised and TV would default to TV Speakers. Would work sometimes then not. I FINALLY looked into the cable box I was using (in my case Telus TV) and there is a common issue with the HDMI ARC when you have a cable box and other devices connected to the same TV and the sound bar is on HDMI ARC. There is a CEC prong in the HDMI cable to the cable box (or perhaps game console, whatever)  (I forget which pin but google it) that causes ALL these issues. You can either 1) try and remove or block this pin or 2) what I did is I bought a $20 CEC Less HDMI adapter and connected it between my cable box and regular HDMI port. Boom problem solved. I have never posted in a community before but I spent HOURS & HOURS on this issue and almost bought a new TV so I hope

I know this subject has been posted before, I’ve gone through and read many posts about it already, which is frustrating cause so many users agree and have already voiced their own frustrations. Yet after so many updates to the app it’s honestly bewildering why the Sonos team has not provided an easier way to access the Sub speaker controls on the homepage or control panel.  Every audio system I’ve ever had dating back 30 years has always had a separate button to turn on and off the subwoofer and it’s usually right on the head unit and not buried through a menu of options. And it’s not as if the function doesn’t exist in the app, there just needs to be a shortcut that doesn’t take 6+ clicks to get to.  And on a sidenote, I’m not sure why you didn’t think of this already but shouldn’t ‘night sound’ in the control panel turn off the subwoofer? The whole point is to make it less loud at night time and doesn’t it seem like it would be smart to turn off the sub at night? The button is right

Hello, i’m using Sonos arc and Sub gen 3 with LG oled CX, and there is difference in volume level between youtube app in lg webos to iphone/macbook in Deezer app or youtube app.what can it be? Thanks for your support. 

Hi, at the end of my tether with Sonos!  Went to open my Sonos app on my laptop earlier, but it started by asking me to connect, despite working fine yesterday and it won’t connect… However, works fine on my iPhone app… any ideas people?

Excuse my ignorance as I’m a complete newbie to Sonos!! I have recently purchased the following components for my living room system:Arc Ultra 2 x Era 300 Sub 4I currently have the Arc Ultra in the centre, with both Era 300s beside it as my living room isn’t really set up to have rear speakers (photo below for reference).When setting up in the Sonos app, it doesn’t seem to let me add the Era 300s to the same “room” as the Arc Ultra unless I add the Era 300s as surround speakers. I currently have the Arc Ultra in “Living Room”, and the Era 300s (as a stereo pair) with the Sub 4 in “Living Room 2”.This is proving problematic because as a default, when I use my TV remote to adjust the volume it only controls the Arc Ultra, and I then have to use the app to adjust the volume of the Era 300s.What is the best way to set up my system? Should I be setting up the Era 300s as surround speakers and finding a suitable position for them, or is there a way to have them in their current position but

Hello, I have four Era 100 speakers set up in my apartment. I have them all grouped in the Sonos app and use Spotify to play music on them (from my phone and desktop computer).There is some weird issue popping up occasionally, though. When trying to play a song, sometimes only a few or a single speaker starts playing. Sometimes none of them plays. Sometimes they all start playing, then suddenly stops for a few seconds and then jump to the next song.I've tried to switch channels on my router. I've also given each speaker a static IP on my network. I've checked the network diagnostic when the issues occur, but can't see any signs of any degraded connectivity through my routers app.I'm at a loss here. Anyone got some suggestions?One thing worth noting is that if I reset everything and set it up from scratch, then everything works flawlessly for a few days. And then it's back to square one.Best regards! And any ideas or suggestions are greatly appreciated!

I have an Arc Ultra 2, 2 ERA300s and the new Sub4. i have the arc connected to my TV (Arc port) I connected the Sub and the ERA300s to my Arc as surround/sub.The sub drops out every 20-30 seconds, and the era 300’s randomly disconnect.  Sometimes one, sometimes the other, sometimes both, sometimes the surrounds and the sub all together. The only consistent product is the Arc Ultra 2. It’s not a duplicate IP issue (This response is ludicrous)I don’t get drops in streaming services in any other device on my network. My network works very well.   I see so many posts about this issue and no one seems to have resolved it. This is extremely frustrating. 

Connecting issues beam with sub and one sl

Hi, I've been searching the internet the last couple days and haven't found a great answer to my issue. I currently have several Sonos speakers throughout my house, as well as an outdoor system that is running 3rd party speakers (Klipsch) through two Sonos amps (Connect and ZP100, via the Sonos 1 app). The Connect sits inside my house and is wired to 2 Klipsch speakers on the house wall. The ZP100 sits about 60 feet behind the house in the pool equipment shed (concrete block), and is connected to 2 KIipsch speakers along the backyard wall. I have it in a waterproof box to protect it. The ZP100 is plugged in to the pool shed power. I realize this is VERY old technology but I had a limited budget!The issue I am having is that the wifi signal in the pool shed is weak, so the ZP100/back wall speakers cut out intermittently. I am trying to figure out the best way to boost that signal. I can't really run an ethernet cable out there without tearing up some hardscape, so that solution is not i

Spent a few unfruitful hours with the nice people at tech support.  Any idea why a system would suddenly not be able to connect?  Speakers show up in app.  App says internet connection lost, try again later, connection timed out etc.I’ve tried wired connection to router.