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First of all, sorry because English is not my language. I hope to express my feedback correctly. Also I’m new in Sonos, so perhaps I missed something…

I’ve spent a small fortune in my living room set up with an Arc, a Sub and two Era 300. After that I was anxious to test Dolby Atmos music, so I replace Spotify first to Apple and then to Amazon music. First shock, when I realised that AirPlay is not able to play in Dolby qality, so the Sonos app use is now mandatory if you want to get all the features you pay for… and then a nightmare starts:

  • You can’t play next or previous song from the blocked screen of your phone. Now I have to unlock the mobile every time I want to change a song. That’s not the way I used to play music before!
  • You can’t change the volume with the mobile buttons. And it’s even more annoying as it’s a common need when you’re listening music.
  • Songs jump when I’m using Apple Music through the Sonos app. Not always, but every 20 or 40 minutes you have a glitch. Same feeling than when I was listening a cheap disc-man 30 years ago and you shock it. So, I move to Amazon…
  • I can’t listen completely a playlist if Its over 100 tracks in Amazon. The rest of the songs are missing or can’t be selected.
  • I can’t look for playlists, you can only look for artists or albums in Amazon through Sonos app.

So, after spending almost 3000 € in a set up, I have to suffer a lot of problems to get the maximum quality. Really disappointed with Sonos and the user experience playing music with their speakers.

I think Sonos should stop developing new products till the app is working properly. 

With respect to controlling SONOS hardware from the Lock Screen, both APPLE and GOOGLE are now blocking this capability — claiming that this capability creates security risks. The SONOS App is a remote control of the SONOS hardware. This remote control is blocked. An App that sends music via AirPlay or Bluetooth can use the Lock Screen controls.

With respect to songs suddenly jumping to the next track, this is caused by communication issues. If SONOS is unable to fetch all the data for a track, SONOS will skip ahead to the next track rather than stopping.

With respect to controlling SONOS hardware from the Lock Screen, both APPLE and GOOGLE are now blocking this capability — claiming that this capability creates security risks. 

 

That’s wrong. Although the original lock screen control method was deprecated, modern alternatives exist that Sonos has declined to adopt. By contrast, streamers such as Bluesound and WiiM both offer full lock screen integration.
 

Note that you said ‘streamers’, which Sonos is not. The data doesn’t go ‘through’ your mobile device, it instead goes from the servers owned by the streaming company  to your Sonos speaker, thus forcing the Sonos controller into a ‘remote controller’. 
 

​@buzz is correct. 

With respect to controlling SONOS hardware from the Lock Screen, both APPLE and GOOGLE are now blocking this capability — claiming that this capability creates security risks. The SONOS App is a remote control of the SONOS hardware. This remote control is blocked. An App that sends music via AirPlay or Bluetooth can use the Lock Screen controls.

With respect to songs suddenly jumping to the next track, this is caused by communication issues. If SONOS is unable to fetch all the data for a track, SONOS will skip ahead to the next track rather than stopping.

Thanks for your reply! 

About the first topic, even if it’s an issue coming from the mobile manufacturers side, Sonos should look for a solution, because it really affects to the user experience. Give a remote then! 😅

About the second topic, it was not a jump to the next track, just a small glitch inside the song, like a milliseconds jump (but still noticeable). I suffered this issue just in Apple (through Sonos), not in Amazon or Spotify. And, of course I reboot all the devices and routers.
Anyway, I quit Apple, but now fighting with different issues in Amazon…

I too would love a dedicated Sonos remote control, been asking for one since the aCr-100 was discontinued, don't expect to see one. I think there are a couple that work with Sonos, IKEA and something else.

When you get the playback glitch submit a diagnostic as quickly as possible then call Sonos to have them look at the internal data we users can't see.

​@Airgetlam You’re wrong. WiiM and Bluesound are the same class of device as Sonos. Both support lock screen controls on iOS using the Dynamic Island and Live Activities. Sonos has simply chosen not to implement this, likely because they’ve had too much on their plate over the past year and a half.  

Today an Amazon playlist was empty in Sonos app, I suppose it could be for the global failure… or because it is a more than 100 tracks playlist… 🤦🏽‍♂️ who knows. I delete it from Amazon’s app, transfer again from Spotify to Amazon and now is again full of songs. There are 14 tracks I can’t listen, because the limitation, but almost happy 😃 

Amazon (AWS) had a pretty huge failure last night, which affected a whole plethora of services, it isn’t inconceivable that it affected their own music service.

Are you still experiencing this? If so, I’d probably  call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Both my Amazon Music and many things on Amazon.Com are still not working here. Some things that were down earlier are now working so progress is being made.

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