The white light is on, but the speaker light isn’t on

Question

Our speaker (Sonos S18) stopped working So we did a factory reset and it still didn’t do anything. I reconnected it to the Sonos app and it shows in the app.
The speaker has been unplugged for almost 2 weeks when we plugged it in, the white light is on, but we do not get any sound or any response from it.

Airgetlam · Accepted Answer

Two weeks shouldn’t cause any significant issues. According to the LED states FAQ, it’s connected properly, so I’m wondering if there is some other issue. Please don’t do any further factory resets, they don’t really help, and remove any data that Sonos may have read to assist.

I’m wondering if there’s some other connection issue between your router and the speaker. I’d be tempted to try a simple network refresh, by unplugging all Sonos, and then rebooting the router. Wait a couple of minutes for the router to come up, then plug back in your Sonos. Check to make sure there’s nothing blocking the controller from reaching the speaker, such as VPN or ‘work accounts’ which can block access. In fact, if you can, try another device as a controller.

If none of this works, I would call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

AjTrek1 · Answer

If the speaker has not been used for two years you need to factory reset it, then set it up while wired to your router to get all the necessary updates. After which you should be able to remove it from your router and add to your system as normal.

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