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Starting a few months ago, I can no longer play WPFW 89.3 (DC) on Sonos.  It plays in the TuneIn app, or on the station website, just fine, but when I try to play it through Sonos, I get a “Couldn't play content, try again” error.

Every other station I try works fine on Sonos, and WPFW works fine via the web and via TuneIn -- just not in Sonos (although it did until a few months ago).

This is my go-to weekend station, so I would appreciate if someone could help me solve the mystery!

If, as you say, it is one station, and not ‘all’ stations, that suggests an issue on TuneIn’s server that feeds your Sonos, rather than a more generic ‘Sonos can’t reach the server TuneIn points to’. 

Have you contacted TuneIn? Or even this station directly? It’s much more likely to be TuneIn’s issue, and not the radio station’s, if the regular TuneIn app, which points to a different access point, works fine. 

All Sonos does, essentially, is point to a server access point defined by TuneIn, the signal isn’t ever on a Sonos ‘server’. 


Thanks Bruce, that's helpful, thought I would ask here first since TuneIn doesn't have as good a support community. Thought perhaps someone had had a similar problem. Thanks again.


Good afternoon everyone - hope all is well.  Stewart, I was able to replicate this at will as well.  You can actually find WPFW 89.3 on Tune In, Sonos Radio and myTuner Radio (all of these are part of Sonos) - each and every time, it starts and stops immediately.  I decided to a deep dive in the community and came across this post:

Unable to start listening to a TuneIn station on one specific speaker | Sonos Community

It calls out WPFW and the scenario documented is quite strange where it would play on one device but not the other.  So, what I tried was ungrouping all of my speakers.  I then attempted to play WPFW 89.3 on one device (in my case, it was my Sonos Connect).  Worked perfectly.  I then started to group some more to the original one that I got working and still playing fine.   I tried now to stop playing and restarting the music and it is still playing fine.  I can no longer recreate the issue.  

Try giving that a go and share the results if you don’t mind. If you can’t get it to play on the first device you try, keep trying on any additional device you have until it starts to play, then if all good, starting grouping.

Thanks

Derek


WHOA - I can't begin to think why this would cause or resolve the issue (which again, is only one station), but I'm willing to try it. Thanks!


Also - if you have a favorite already for the station - delete it and search for the station - then try playing on one device - recreate the favorite if all is good. 


Well I really appreciate the effort and the suggestion! I ungrouped everything and re-added the station, even uninstalled and reinstalled the app, and it's still not playing. 🤷‍♂️

I guess having to listen to my jazz station through a plain old Bluetooth speaker is the definition of a first-world problem. It's just .. puzzling.


Sorry to hear that - next step I think would be to contact support - they will direct you to submit a diagnostics and they can do a deeper dive on their side - I honestly feel there is some caching issue going on - I forgot to ask earlier, are you completely up to date on ios/android and on the firmware side of things as well?  They will ask that as well on the support side.

Good luck and keep us posted!

Thanks

Derek


Good day Stewart - I was thinking about this post again this past weekend.  I realized I can still replicate the issue on all of my Sonos Speakers except for one - my Sonos Connect - this led me down the path of thinking this was resolved.  This pretty much leads me to believe that the post I found that I previously shared is probably bang on ( Unable to start listening to a TuneIn station on one specific speaker | Sonos Community) - this is definitely a defect and should be reported.  I will report it via the Chat Support line and share any results here.  As a full proof work around though so that you don’t have to play through an old Bluetooth speaker, how about you cast (if you have this as an option) from TuneIn directly from your phone or tablet to one of your Sonos Devices?  I tested it and it works pretty good.  

Once I have the time to reach out to Sonos, I will keep you posted.  

Thanks

Derek


Ticket has been logged with the Sonos Support teams and it will be transferred along to the next level of support.  I ended up testing the scenarios during my open chat with them on where it doesn’t work on my devices and on which device it actually works and then created/submitted a diagnostics.  I will keep everyone posted - this is definitely a strange one.

Thanks

Derek