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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28965 Topics
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RickVContributor I
asked in Portable speakers
Roam Wont Play Music

Sonus Roam wont play music. System sounds are audible but no music. Roam is recognized by controller on laptap and on phone. When Roam is powered on, mobile controller loses connection, but not laptop. Have rebooted phone, router and roam. Any ideas?

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buzz
1 month ago
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RalphysGirlContributor I
asked in Portable speakers
Setting alarm on Roam 2

Hi there, I am new to Sonos having picked up a couple of s/h Play:1s with which I am very impressed. I decided to purchase a new Roam 2 as I liked the idea of using the voice functions etc. Last night I set an alarm for this morning and it didn’t go off. I have checked in the app and it is there set correctly and I have battery save turned off. I noticed that the lights were off on the unit and it wasn’t responding to voice commands. During the day I can see that it enters sleep mode with the lights off and non-responsive to voice. My question is, how does it work as an alarm if it goes into unresponsive mode? Am I missing something obvious?

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1 month ago
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Random123Contributor I
asked in Controllers and Music services
Custom URls & TuneIn

 A few months ago (post the big app update) I followed some advice here to get Swiss Jazz radio working again.This was basically to add a custom URL to TuneIn for the station, favourite it, then browse to TuneIn →  Favourites in the Sonos app and add it to Sonos Favourites. This worked and all was well. Now, this doesn’t work, I can click the link for the station in the Sonos app and it will not play. Other (predefined) stations work on tuneIn so I know the authorisation is okay. I’ve gone back through the steps I followed previously and can’t get it to work, two issues:Attempting to Favourite the station in the TuneIn app whilst its playing does not work, it asks for the name but does not save it - if I go Library the count against Favourites is 0. If I enter that section, there’s nothing there. Even if that did work, I can’t browse TuneIn favourites in the Sonos app, the section is not there under the TuneIn provider. Proven this by adding a predefuined station as a favourite in Tune

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1 month ago
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Bjojo214Contributor II
posted in Controllers and Music services
volume slider tap EQ settings

Hello Sonos!  Not a question but can’t find where to post suggestions for the app.  Please bring back the ability to tap the volume slider for quick access to EQ settings 🙏 // Björn

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J
1 month ago
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Bobby123Contributor I
asked in Speakers
Can no longer connect a Sonos SUB to a stereo pair of Sonos Ones

I recently came across a problem where I can’t connect a gen2 SUB to my stereo pair of Sonos Ones. App says I need a compatible speaker and only lists all the soundbars as being compatible. In the past I’ve had no issues connecting gen1,2 and 3 SUBS to a pair of Ones and also a pair of Play1s. Has something changed that I’m not aware of and can now only be connected to a soundbar? Thanks 🙏🏻 

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J
1 month ago
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BlueflagContributor I
asked in Components and Architectural
Sonos Amps and Meraki Switches

Does anyone have any experience with connecting Sonos Amp:connect devices to Meraki switches? I have just installed four Meraki switches, replacing some old Netgear switches. One switch acts as the core switch and the three other switches are connected via trunk ports. RSTP is enabled, core switch has a priority of 0, other switches are set to 12288, 20480, and 28672. STP guard is not enabled on ports. There are approx 14 Sonos Amp devices on the network with the majority plugged into one of downstream switches. The sonos devices were producing a number of bdpu and loop issues so we disabled the wireless on each sonos device as there is ample cabling. We have also now plugged in the majority of sonos devices into the core switch. We are no longer seeing bdpu or loop alerts but the devices are intermittently disappearing from the sonos controller s1 app (from the rooms view on the app). I have also noticed that I'm unable to ping the devices when this happens but then they suddenly come

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Jamie A
1 month ago
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Luis MadridContributor I
asked in Controllers and Music services
My new iphone can not find SONOS speakers.

Cannot use SONOS APP in my new iphone. Tried login SONOS APP with my acount , with my partner acount, tried create new acount… reset  the speakers, update the app, unpluge and plug again ….still  CAN NOT find my SONOS speakers. But my old phone still working. Any idea or sugestions, please?

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L
1 month ago
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The DuckContributor I
posted in Controllers and Music services
Artist Radio feature on Tidal still not working

It is still not possible to play “Artist Radio” song lists on Tidal when using Sonos’ iOS app. When will this be fixed?  It’s been more than 4 months without this basic feature!

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T
1 month ago
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HairyTick05Contributor II
asked in Controllers and Music services
Playlists created on desktop apps not visible in mobile for Android

I am deeply relieved to see Search for local Music library return to the mobile Sonos app for Android, since i have a large-ish music library on a NAS.Additionally, I am intrigued after this latest update to see a playlist show up in the mobile app that was never there before. It was created in Windows Media player.This is...interesting...to me, since one of the reasons I invested in Sonos was a feature that never came to fruition: the *advertised* ability to import playlists from iTunes. This feature *never* worked for iTunes on Windows. Perhaps it did for iTunes on Mac, but I don’t own a Mac. Suddenly, importing a playlist from Windows Media works, without me even trying? Odd, but I’ll take it.Anyhow - over the years, I have created 10+ Playlists in the Sonos S2 Desktop app (Version 16.2, Build 79153290), but these are no longer visible after the Android updates of the Summer of 2024.The playlists still display in the Desktop S2 app. Does anyone know how to make them visible to the m

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1 month ago
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Scott S.Contributor I
asked in Components and Architectural
ZP 80 dropping but OK through COAX out

I have a ZP80 and a ZP90 which both drop the signal when I’m using the RCA outputs. Both work fine when using the COAX output. I believe this is because the COAX out bypasses the Sonos DAC and instead uses the DAC in my amplifier. My problem is, I want to use one of these with an amp that doesn’t have a DAC (or a COAX input). So, my question is, is there some kind of software update (or reset) that will get these old ZPs working through the RCA outs? I use the S1 controller and have mostly older Sonos gear that all works fine on S1.Alternatively, should I buy an external DAC that I can control from my ZP (use the COAX or Digital outputs) and plug the DAC into my amp using RCA outputs? Or would this be throwing good money away on old gear?  Thank you,Scott 

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S
1 month ago
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jsapone01Contributor I
posted in Speakers
new app

How do we get a class action suit going? 

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J
1 month ago
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FjbjrContributor I
asked in Speakers
Knocking sound from speaker

I hear a knock sound coming from my speakers

191
Stanley_4
1 month ago
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D4NRBContributor I
asked in Components and Architectural
Sonos Amp Truepley

Since the last update I have a couple of my Amps that will no longer detect the Sonos speakers. I have factory reset the Amp but still no joy.I have also swapped speakers from amps that are detecting and still unable to trueplay.Anyone else see this?

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K
1 month ago
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Gerardo CheroContributor I
asked in Home theater
Compatibilidad Sub 4

Si tengo un par de One, que pasa si conecto un Sub4 ???

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Ken_Griffiths
1 month ago
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alexjohnsonTrending Lyricist I
posted in Controllers and Music services
Power Cycle from App?

I am sure this must have been done to death but is there a reason — that is, we do it this way because “x” — why Sonos doesn’t have a soft power cycle option in its apps? We all know for myriad wifi issues on any networked device power cycling is a go-to, but speaking for anyone who has more than a couple of bookshelf-type speakers, this is a real pain for Sonos. For those where the wall plug is concealed, the power cables are really jammed in. (And to the Reddit guy: no, I do not want to flip breakers for half the house.)I am thinking of exactly the same implementation as Eero has, and Apple’s AirPort range also had.This seems so obvious I am wondering what I am missing? Is it a kind of communist thing that putting the option there would reveal that Sonos knew there was a use-case?

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MoPac
1 month ago
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GloupzContributor I
asked in Speakers
multiroom does not work unless

HiI have a beam gen2 in the tv room, 1 move in the kitchen and 2 one sl in the living room.It is not possible to cast music in the all house unless i UNPAIR the 2 one sl. It works either with move + 2 sl paired or beam + move. When I unpair the 2 one sl, i can cast beam+move+2 one sl   Do you know if there is a solution to that?Thanks 

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G
1 month ago
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JonXBContributor I
posted in Home theater
What home theater combination to buy

Im buying a complete Sonos home theater system and is choosing between below alternatives. Both will cost me roughly the same so I need som input on what you think I should doAlternative 1: Brand new Arc Ultra, Sub4, and two Era 100s as surroundsAlternative 2: Used regular Arc, used Sub gen 3, and two brand new Era 300s as surrounds.So basically the question is old Arc with Era 300s as surrounds OR new Arc ultra with Era 100s as surrounds. I will have a Sub either way

452
Stanley_4
1 month ago
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soh-noseContributor II
asked in Controllers and Music services
USB music library unvailable on Era 300

My music library is on a USB flash drive plugged into my TP-Link router. Speaker system comprises two pairs of Ones and one pair of Era 300s. I cannot play anything from the music library on just the Eras. Music library plays fine on both of the One pairs. I can get the Eras to play from the library only if I’m already listening on the Ones and then group in the Eras. All external streaming services and Airplay from my phone work absolutely fine on the Eras & they sound perfect. When I try to play direct from the music library to the Eras, the Sonos app says “Content is unavailable”. I’ve done a factory reset on the Eras and this hasn’t helped. I’m hoping you can though!

14311
jgatie
1 month ago
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givemepizzaContributor I
posted in Controllers and Music services
Hearing ADS with Pandora Premium

In my restaurant we have Sonos Era 100 speakers set up. We pay for premium Pandora and somehow still get ads after every couple songs. Its extremely irritating. How can I fix this? We have reinstalled Pandora multiple times and reconnected it to the premium account. No idea what to do next. 

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Corry P
1 month ago
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DantescoContributor I
asked in Home theater
sonos beam se met en route tout seule

Bonsoir tous,Hier j’ai streamé de la musique via mon iPhone sur mon beam 1 et aucun souci. lorsque j’ai quitté le programme de musique sur mon iPhone pour regarder la télé tout fonctionnait également bien.Et maintenant j’ai un souci : lorsque j’éteins la télé la musique se met en route toute seule.  Je ne comprend pas d’où ça vient.  Je met mon iPhone en mode avion et ça continue … le plus embêtant c’est quand ça se met en route la nuit …qui aurait une idée ? Moderator edit:Google Translate-Good evening everyone,Yesterday I streamed music via my iPhone to my beam 1 and no problem. When I left the music program on my iPhone to watch TV everything worked fine as well.And now I have a problem: when I turn off the TV the music starts playing by itself. I don't understand where it comes from. I put my iPhone in airplane mode and it continues ... the most annoying is when it starts playing at night ...who has any idea?

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D
1 month ago
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NaiverajContributor I
posted in Speakers
Error: 1000

I wasn’t able to resolve the Error 1000 through the phone. But updating the system through my Mac iOS app was a breeze. I managed to easily update and now the error is resolved. Hope this will help others who are frustrated with the app. Hope Sonos gets back to its flawless app again. The new app is more of a curse than a boon. 

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Jamie A
1 month ago
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sglickmanContributor I
asked in Speakers
Audio cutting last 10-20 seconds of each song

Most songs that I try to play on my Sonos (two Play:1’s set up as a Stereo pair and a Play:3 plugged in to a Google Nest wifi via ethernet) cut out for the last 10-20 seconds, and it’s just silence until the next song starts. After two one-hour phone calls with Sonos and another one with Verizon, I don’t think it is a network issue… the Sonos rep first tried to tell me that the Verizon “modem/router” was “causing interference” and that I had to put it into “bridge mode” and then after a long time on the phone with Verizon we realized that it was just an ONT box with no router, so there was nothing to put into bridge mode. Then after another hour of support with Sonos they asked me to plug in a speaker via ethernet, which I did, and which still did not fix the issue. Anyone else seeing this? I’m mostly trying to play stuff locally in my music library but it also happens on streaming songs (didn’t seem to happen with Sonos Radio, but I think radio is treated differently since there’s not

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P
1 month ago
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will_26Avid Contributor I
posted in Controllers and Music services
update

My sonos is running on an older update but thinks its up to date, is there an overide? 

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G
1 month ago
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DowContributor I
posted in Controllers and Music services
sonos playlist

Can you please advise when the facility to edit and create playlists will be reinstalled on the new App? In the update from the CEO he said this was scheduled for Sept/Oct and yet still there is no sign of it nor any further indication of when it will return. I’d appreciate an update. Thank you 

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1 month ago
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mdwilk45Contributor I
asked in Controllers and Music services
Sonos App asks for sign in

My app keeps requesting me to sign in as the owner of my equipment. I sign-in and it keeps saying I need to sign in however, if I click the face at the top right it states I’m signed in. App issue or… driving me crazy!! 

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Corry P
1 month ago
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