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I am experiencing an ongoing issue that has now persisted for over a year. One of the primary reasons we invested in the Sonos system was its ability to set alarms to play specific playlists — a feature we used daily. For the past year, however, the alarm function has been essentially unusable.

 

Here are the consistent issues we experience:

  • I cannot set alarms from my phone at all.
  • My husband can set alarms from his phone, but only with the chime sound — no playlists will play.
  • No matter what we try, the playlist option simply does not work.

I have:

  • Contacted your support team multiple times via phone and chat.
  • Been told repeatedly that the issue “needs to be escalated” — but without receiving any follow-up or resolution.
  • Double-checked every possible setting and update on our end.

I would like a direct and specific response on:

  1. What is causing this issue?
  2. Whether Sonos intends to fix it — and if so, the expected timeline.

 

Hello ​@Masters, welcome to the Sonos Community!

I am sorry to hear you are experiencing issues getting your Sonos Alarms to work properly in your Sonos system.

Here are the consistent issues we experience:

  • I cannot set alarms from my phone at all.
  • My husband can set alarms from his phone, but only with the chime sound — no playlists will play.

What is the make and model of your phone that you are unable to set alarms in the Sonos App and is it different than your husband’s? What is your experience, in a sense of, are you not able to select the Alarm option within the Sonos App?

Just before replying here, I tried to reproduce your issue but was unsuccessful. I was able to create a couple Sonos Alarms with Playlists from Spotify and YouTube Music, which I’ve got saved as Sonos Favorites Playlists.

When the alarms hit, the corresponding playlist started playing. What is the music source for the playlists you are trying to add? Have you tried re-creating a playlist, saving it as a Sonos Favorite Playlist and set it as Music for the Sonos Alarm?

I have:

  • Contacted your support team multiple times via phone and chat.
  • Been told repeatedly that the issue “needs to be escalated” — but without receiving any follow-up or resolution.

If you would like to provide me your Case number in a private message, I can have a look in regard to the escalation and lack of follow-up from our behalf.

Let me know and I hope this helps.

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