ios app, changing volume or room assignments. hit apply and it reverts to where it was (imagine its way too loud and your wife is yelling turn it down). then the little circle spins and you cant turn it down. or off.
its been years since they broke what was once a virtually bulletproof app. sonos will be primarily remembered as a case study of how poor management can utterly destroy a successful company.
That certainly suggests an issue with your controller reaching the speakers so that it can properly send the volume command. I’d suspect that’s frustrating for both of you.
I’d start with a simple network refresh, by unplugging all Sonos from power, and then rebooting the router. Give the router a couple of minutes to come back up, then plug back in your Sonos. Give them a couple of minutes to reboot, then reconnect, and then check in your controller for any updates, and apply them. Finally, do your testing.
If this issue recurs, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Also have you updated the iOS software and what model/device are you using?
well, thanks for your reply bruce, but that falls squarely in the definition of insanity box. (doing the same thing and expecting a new result).
needless to say this problem happens with all members of my family, all phones, most of the time. everything has been rebooted countless times. occam’s razor is overwhelmingly coming down on an app that has never worked again once they broke it. ive been a sonos true believer for literally decades, very early adopter, but i throw in the towel. it is perplexing and infuriating. i have 12 sonos speakers all over the house and theyre practically useless because of simple mismanagement. that’s disappointing.
ajtrek1,
thanks. yes, all hardware and app on latest software. today it was a pair of play3s and a play 5, all newish versions.
Sorry that you chose to throw in the towel. I’ve been using S2 on my 20 plus speakers since it was released. While I had temporary concerns when I moved, setting up my network was fairly simple, and I never needed to call in. My system has, and continues, to work without issue. Which suggests to me that the difference is in the local network, not the Sonos system itself, but there’s so little information in your complaint to work with.
If you’re unwilling to give Sonos Support a try, I’m truly sorry. I hope your future endeavors work the way you want them to.
Also have you updated the iOS software and what model/device are you using?
My question was regarding your speaker model/device but your phone or tablet.
many different phones, 12pro, 13, 15, all on latest ios. and bruce, im sorry if i offended you - totally not my intention. but truly you cant suggest that S2 has been a smooth and bugfree rollout. i mean patrick spence left the company literally because of how bad it was. my only point is that, improbably, it is somehow still bad and the urgency level to return the product to its once envied stability seems lacking. im not a hater or a troll, just a very disappointed true believer.
peace
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