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Local Library (shared folder from NAS)

  • December 25, 2025
  • 3 replies
  • 45 views
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Hello,

On top of my issue with the Amazon Music and Plex libraries, I am not able to access and read music from my NAS.
Set-up:
NAS : Unraid 7.1.4

SMB config:
Enable SMB: Yes (workgroup)
Hide "dot" files: No
Enable SMB Multi Channel: No
Enhanced macOS interoperability: Yes
Enable NetBIOS: No
Enable WSD:Yes

I went to Library, add network device, then entered \\192.168.0.11\mylibaray
then my username and password.

I got a message ‘library installed on your system” and then immediately after, I got the message box “\\192.168.0.11\mylibaray is not available blahblahblah”
My NAS is online and my windows machine is connected to the sahred folder. Only the Sonos S2 can’t connect to it.
Is it a bug still not fixed or there is an issue on my side?
The user I am connecting with ash the read/write permissions on the shared folder….
Thks for your help!

Valyno

Best answer by Airgetlam

Which version of SMB is active on you NAS?

I’m using S2 and an old WD NAS currently with no issues, so there doesn’t seem to be any ‘bugs’ that I’m aware of. My guess is there’s some issue on your setup, but it is hard to tell from the data provided. I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

3 replies

Airgetlam
  • Airgetlam
  • Answer
  • December 25, 2025

Which version of SMB is active on you NAS?

I’m using S2 and an old WD NAS currently with no issues, so there doesn’t seem to be any ‘bugs’ that I’m aware of. My guess is there’s some issue on your setup, but it is hard to tell from the data provided. I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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  • Valynox
  • Author
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  • December 25, 2025

Hi Airgetlam,

thks for the advice, I will check with Sonos support then!

The issue is certainly coming from my unraid setting, as So,os App has been able to connect successfully to my old shared folder on my Synology NAS.

ChatGPT is pointing out the protocole used for the authentification with Unraid. I might need to adjust some parameters...

Airgetlam
  • Airgetlam
  • December 25, 2025

I have little trust in ChatGPT, because most of the data it regurgitates for Sonos related issues seems to be incorrect. Just a word of caution. LLMs suffer from GIGO.

Bruce
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