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Contributor I
December 22, 2025
Answered

Music is interrupted some rooms

Hello Community,

This is my first topic.

 

I have sonos in 4 rooms.

One of them have 2 one sl, 1 sub and 1 playbar.

one of them have 1 one sl and ikea.

One of them have 1 one sl.

my bedroom have 2 one sl and minisub.

 

my house have 3 internet access point with mesh wifi 6.

I have entire home group.

I started the music from spotify music is playing whole house except of my bedroom. Music is start and immediately stopped. Interrupted constantly. No problem entire house but only problem in my bedroom.

 

What can i about this issue?

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Stanley_4
Stanley_4Answer
Grand Maestro
December 24, 2025

Channel 11 is 2.4 gHz so you might try changing your wifi to either 1 or 6 and see if that helps. 

Still 43 should be usable, I have a couple weaker than that, still showing Fair, that are working well.

 

7 replies

Stanley_4
Grand Maestro
December 22, 2025

Have you gone through the support suggestions for wifi issues?

https://support.sonos.com/en-us/article/improve-your-sonos-products-wifi-connection

 

Airgetlam
December 22, 2025

I’d also be tempted to read the wifi interference FAQ. Unfortunately, Turkish doesn’t seem to be a ‘supported’ language by the Sonos FAQs. 
 

Translation to Turkish:

Ayrıca wifi paraziti SSS'sini okumak için cazip olurum. Ne yazık ki, Türkçe Sonos SSS tarafından 'desteklenen' bir dil gibi görünmüyor.

Bruce
ati.murAuthor
Contributor I
December 23, 2025

Dear ​@Stanley_4  and ​@Airgetlam thank you for your replies.

I checked my products from sonos app and only one product have different network parameters. Its located in my bedroom. How can i change theparameters ?

buzz
Grand Maestro
December 23, 2025

How are the bedroom network parameters different?

ati.murAuthor
Contributor I
December 24, 2025

Dear ​@buzz , ​@Airgetlam and ​@Stanley_4 

channel value is displayed as 36 my all product except of bedroom one.

You can see the difference below.

 

Stanley_4
Stanley_4Answer
Grand Maestro
December 24, 2025

Channel 11 is 2.4 gHz so you might try changing your wifi to either 1 or 6 and see if that helps. 

Still 43 should be usable, I have a couple weaker than that, still showing Fair, that are working well.

 

buzz
Grand Maestro
December 24, 2025

As a test, remove SUB from the bedroom configuration, then reboot the bedroom players. Does the bedroom then move to 5GHz?