I’ve seen lots of threads with issues with Sonos Radio HD, I’m surprised at how poor it seems to be. I’ve just taken out a month free trial. I have a playbase connected to 2 play 1s in surround sound using S2. Often Sonos radio HD will randomly cut out for no reason then start again a few seconds later. It’s not my system as I have Apple Music subscription set to highest quality and until recently used Spotify with the same set up. I’ve never had any issues with randomly cutting out mid track, but this is a constant theme with Sonos radio hd. When I switch back to Apple Music via Sonos this never happens. Like many people it seems to have been reported the second they switch from the standard Sonos radio to radio hd the cut outs start. So there must be an issue with there streams/compression. Also even when it works ok the I’ve noticed the sound quality is not remotely in the same ball park as Apple Music or Spotify. I’ve also tried tidal in the last year and no cut outs issues or poor sound. I expected better to be honest. Doubt I’ll continue after the trial unless this is resolved. FYI I also have a full fibre 900 meg connection using Glinet Flint2 so no issue there either.
Unimpressed by Sonos Radio HD
Cutouts are usually due to bandwidth issues between the speakers and the router, and not the router and the outside world (source).
I would suspect there is some sort of wifi interference going on, although I don’t have access to a system diagnostic to be certain, and know whether it’s caused by internal network issues, or external to the network, essentially devices inside your home, or network interference due to external to the home issues.
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Thanks Bruce for this but unfortunately that can’t be the issue as I mentioned other streaming music apps have no such issues. Unfortunately this is specific to Sonos radio hd and I’m not the first person to report this. Apple Music, Spotify and tidal don’t suffer from this on the same system. If it’s WiFi interference why does this only happen with Sonos radio HD, makes no sense. I know it’s the easy answer to say it’s the users system but clearly it isn’t here. Seems to be an ongoing issue that the Sonos radio hd suffers from as this has been reported many times from other users. It’s a shame as it’s a nice setup. But I literally swap over to Apple Music and the issues disappear immediately. So 100% a Sonos problem. It’s a real shame.
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