Get help and assistance with your Sonos system

Can I use Sonos speakers and LG speakers together in a group? If so, how do I create that group?

I was a very early adopter and champion of Sonos. I’ve always loved the industrial design of the hardware, the ease of use from setup to daily use and the integration strength. I’ve got a house full of your products including two full home theaters and zones in almost every room. Your recent app updates have made things slower, harder to use and removed (or broke) key features. I’m an early adopter and willing to take some usability pain, but never felt I had to with Sonos.Ease of use was so strong with Sonos that for years, I’ve been buying my older parents Sonos equipment because of how much my Mom loves music. In my recent trip to see them over the 4th, they were at a loss with the most recent app usability. Complex, cluttered, hard to navigate with the same laggy response to things like volume that I’ve also experienced. I was embarrassed that a brand that I introduced them to, had failed to provide a usable, accessible product for them to use. In the short term, I was able to get

Installed new app and it wiped out my iTunes library, how do I get it back to play on my SONOS system?

Quiero terminar de configurar beam gen 2 y sale esos errores 1064 y 1106, por más que pongo la clave del wifi, reinicie beam, móvil y módem será defectuosa? Moderator Edit: Google Translate- I want to finish configuring beam gen 2 and those errors 1064 and 1106 appear, no matter how much I enter the wifi password, restart beam, will the mobile and modem be defective?

When playing music through the app with Spotify as the provider, the music is frequently jumping and skipping.Very similar sound to a CD that is badly scratched.No response through the app also to move the track forward, the queue was showing as empty and no music found.

Currently, only a handful of Spotify playlists show through the sonos app. Will this be fixed in upcoming releases. There was not an arbitrary limit set on viewable playlists in the old app. When will the personal music library be searchable again? Thanks

I bought Sonos era 100 Bluetooth speaker and had previously bought a karaoke mixer that came with two Bluetooth mikes. I now wanted to connect karaoke streaming services via MacBook to mixer and then to Sonos era 100 but the set up does not seem to work. I can connect my MacBook to karaoke mixer via Bluetooth and then the mixer via line in 3.5mm to Sonos but the audio is not working. 

Hello,I have a ARCANA HDFURY (with the latest firmware 0.87), SONY XBR-65X900F TV, APPLE TV 4 K and SONOS ARC. Before I wasn't able to get DOLBY ATMOS now I've got it but now I can't turn off my SONY TV  with SONY or APPLE TV remote,Have tried couple set ups on the ARCANA without success Any help will be appreciated thanks

Sent by you:How to create a new playlist on Android phone for Sonos S1 version 11.14

Hi hi,It looks like my Apple iPhone automatically updated the Sonos app, and I’ve been having lots of issues which has rendered my system useless. For context, I have a Roam, a Beam, and 5 Sonos Ones throughout my home. My home network/ISP have not changed in over 3 years, so I believe these issues I’m having are on the Sonos software side. For reference, every single one of the issues I am having are not present when using the 3rd party SonoPhone app. List of issues below, I’d love some help on how to fix some or any of them.Inaccessible services: Spotify can’t be accessed in the Sonos app, every time I select my Spotify library (songs, playlists, or artists) I get a “Something went wrong” error. This error is still present even after removing and re-adding the Spotify service to the Sonos app. The only way I can listen to my music is from the “recently played” tab. Volume changes: the music volume will randomly spike to max volume during playback, this happens very frequently. This i

Je n'Arrivée Plus à faire fonctionner certaines stations de radio qui apparaissent en grise et ne fonctionnent pas Moderator Note: - Translation using Google Translate I can no longer operate certain radio stations which appear gray and do not work

My speakers worked fine until a few days ago.  Now I am getting no sound at all.  The app shows something is playing but nothing.  I have switched streaming services but still no luck.

I have a Sonos 5S that will not power up. Its not the lead as I have used one from a working speaker.Is it fixable?

I seriously don’t get it. I’m an early ambassador for Sonos. Love the products. Have owned over 20 components over 2 homes for years. I stuck with Sonos through the S2 upgrade. But, the premise is multiple zones synced to play the same thing or multiple separate zones. I don’t get offering $400 headphones. There are literally hundreds of quality headphones that are equal in sound quality and more compatible with multiple streaming/ Bluetooth/ plug in platforms.Help me understand how this product fits…

While trying to setup a new Sonos Amp in the new app, it won't register.  Then, you go to settings to manually register, and the app crashes….every time. App is current version and iphone running on latest IOS. This new app is absolutely horrible.  You made unnecessary changes to an app that was already easy to use and show customers how to use.  Completely unnecessary to overhaul this like they did.  If you want to give it a cosmetic refresh - fine, but this is just horrible.

Why do we no longer get icons on some music services eg  Also, this option doesn't add anything to my homepage  

I’ve had the Sonos Beam for 2 years and I love it. The Sonos app however has become a complete joke! Once you figure it out, they change it! Do the people at Sonos have ADHD?!? Can you either leave it alone or come out with an app that actually works and is easy to use?!I use the Sonos Beam for music using Sirius and with the latest app it’s very slow to load, gets stuck when trying to shut off. This latest version is AWFUL! Stop screwing around with it!

Missing the button. Cannot add stations or music. Where did it go? And yes... I have the most updated version

I've got my system up to date and using the newest iPhone app and I have an Arc soundbar.The problem I have is that the balance slider on the app doesn't do anything; when I'm listening to stereo audio it doesn't matter which way I move the slide it doesn't change the audio output at all i I need the balance to work because the left side of my Arc is very close to a wall and the right is far; even after Trueplay tuning, the audio sounds about 30% to 40% louder on the left than right and I can't fix it because the balance feature in the app doesn't work please help 

I’ve received a message in my recently updated mobile controller app (iphone13) that some of the content has failed to load and to go to settings on phone. iPhone settings appear fine. Tried powering phone on and off. 

I use the latest software. My wifi is very strong and steady. Oftewel the SONOS app does not recognise the SONOS Move products ( i have 2 Move products). What is the solution? 

I have a Play 1 (in my office) a Play 3 near my reading chair in the living room and a Beam Sound Bar also in the living room.  Prior to the new controller updates, I could pair the Play 3 with the Sound Bar so I didn’t have to crank the Sound Bar up for the entire room.  If the new app can still do that, it’s no longer obvious as how works now.  Every time I try pair it to the TV, it still wants to play the radio station it was originally connected to,

So Relisten is showing up completely blank in the app.  No band names appearing, and although there is a search bar, the search function does not apply to Relisten.  Any ideas?  Mods could you put a ticket in for this for a bug fix?  Screen shot below.  

Unfortunately, the integration of Deezer is still fundamentally broken in the new app. This is particularly bad when trying to play “top tracks” for an artist: Search for and click on artist brings up the artist page. Going into “top tracks” there is no way to start the full play list. You can only start individual songs after which playback stops. Each page in the flow also takes seconds to loadThe new app broke a lot of functionality, but seeing how even such basic functionality is broken for weeks is incredibly disappointing. This is not Deezer’s fault - things were working before the new software version. This is Sonos pushing an unfinished app. When can we expect this to be fixed?  

I have 3 yr old arc which was working fine until sometime ago I turn off for few months. Now after on it won’t detect, it won’t factory reset(press join + insert power)  does anyone face similar issue? what is solution