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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18920 Topics

J
JohnRobContributor I
asked in Components and Architectural

Bridge system help

I bought a Play 3 for use around the house. Worked fine when I added it using the old Mac app. Then it dropped off and of course Sonos removed the add unit functionality from the Mac software. I have had to re-load the app on my phone (new phone) but the app reports “Sonos not found on this wifi”. It wouldn’t because I have a Sonos Bridge. My phone cannot find and therefore select the Bridge wifi. My intention was to try and remove the Bridge. and use my tp-link mesh. However, the guides say I need the Bridge removal tool which is in the App! Catch-22.I have Bridge, Soundbar, the subwoofwer, Play 1 x 2, and (optimistically) the Play 3. The S1 app on the IPhone. Can anyone help? 

2
J
1 year ago
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nessienogueiraContributor I
asked in Controllers and Music services

"Connection Error" with Spotify

Diagnostics: 1020127941Hello!So my problem is the following:I have an IKEA symfonisk lamp/speaker. I recently needed to change internet providers so I have a new router. Today I wanted to connect for the first time since that change to my device when I was unable to find it in the system without an Ethernet cable. To be able to connect again through Wi-fi I had to: Reboot my speaker to factory settings Change my SONOS account to a different email.After that and at least 2 hours of troubleshooting I managed to reconnect my speaker to my phone. However, as it is a new account I need to add Spotify. I have tried to connect to it many times but once I finish setting it up on Spotify’s end, I come back to the app at it gives me this “Connection Error” to Spotify and I am unable to add my account. My speaker is currently connected through Wi-fi and is able to play music through the Spotify App but not through Sonos due to this issue.I don’t know what’s happening and what I must’ve done wrong

3
Airgetlam
1 year ago
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Ravnen1Contributor I
asked in Home theater

Sonos Arc on Samsung q80t

Hi I am having strange surround sound from my new Sonos Arc. Only from the side speakers and especially on high frequency sounds. Wery notisable when I am playing video games there a metallic almost low quality surround from with something that sounds like echo. Happens with tv shows and movies to. Wery hard to explain here over text. This is only present when Dolby Digital 5.1 and Dolby atmos, if i set the tv to stereo or source to stereo it sounds fine. It happens from Ps5, apple tv 4k and built in apps on tv. I have been in contact with Sonos customer service I would like to ask here from other user who has samsung q80t or other in the series. My setting are eArc on - passthroughi have also tried eArc off and auto etc. I have Sonos Beam and this does not have this problem sounds fine. I have already returned one arc to try a new one .

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1 year ago
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Mattyc973Contributor I
asked in Components and Architectural

how to wire 3 Polk Audio RC80i wired to sonos amp

Looking for the correct way to hook up 3 Polk Audio RC80i in ceiling speakers to my sonos amp.also will be using my Sonos arc to make it a surround sound system.Thanks.

2
M
1 year ago
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Nat123Contributor I
posted in Speakers

Sonos play 5 (gen1) blinking red light

bought a used speaker. When I got home and plugged it in it just starts flashing red. I have read that it’s due to not being connected for over 30 mins. As soon as powered on it starts flashing red. I have tried unplugging waiting 10 sec then plugging back while holding the mute button. Doesn’t do anything tried multiple times. Tried connecting straight to router with Ethernet cord can’t get it to do anything either. Took it apart and tried seeing if any burn marks on board it all looks good. Any help would be appreciated. Thanks 

6
N
1 year ago
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NurseWizzleContributor III
posted in Controllers and Music services

Products failing to update, tried multiple things

So here is my setup: Living Room - Arc (hardwired), Symfonisk frames, and sub Master Bedroom - Beam, Symfonisk frames Dining Room - Beam About two weeks ago I was having this weird issue where I couldn't play any music to just Master Bedroom, it kept giving me some weird error (I cannot remember now what it was). Now, it would work if I played on the Dining Room and then added Master Bedroom to the group, but not the other way around.Now for the past few days when I'm trying to use Sonos, it says there are updates available, but when I try to update it I get "Error 30" or “Error 1001”.I have a firewall running pfSense for my router. Currently what I have done is unplugged every piece of Sonos I have, rebooted my router multiple times, and have started with the Arc in the Living Room, both wired and unwired, and keep getting update errors. Can anyone help please?

6
Stanley_4
1 year ago
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timetorockContributor I
asked in Advanced setups

Sonos Arc and Sonos Beam on Eero Mesh

Hello Sonos Community!I’m reaching out as I’m having a tough time setting up the Sonos system in my house. Here is my setup:WiFi Network: Eero Mesh (version 6.11) setup with one Router downstairs and one identical Router upstairs under a Single network name.Sonos system:Downstairs: Sonos Beam Gen2 + 1 Sonos SL speaker which is wired to Eeros router and accessible on the Sonos S2 app Upstairs: Sonos Arc + 1 Sub + 2 Speakers upstairs which is not wired, but connected over WiFi to the Eero WiFi network. Here is the issues (using the current S2 app)When I’m downstairs, I can see the Beam + SL speaker. When I go upstairs, I need to disconnect WiFi and connect to nearest Eero router where it shows the Upstairs setup alone. Now when I come down, whatever I do I can not access the Beam + SL Speaker. I end up reseting and adding them all again.Very frustrating experience of using Sonos on Eero. I’ve googled enough and checked forums. I must be doing something silly in my Eero setup or Sonos set

4
T
1 year ago
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xdragusContributor I
asked in Home theater

sonos arc wired - is there something I need to do?

Recently got an arc + sub gen 3 + two sonos one sl. When I connect my ethernet cable to the sonos and my ethernet switch (not the router). The ethernet cable is blinking orange.I could not complete my setup as wired so I did wireless. Decided to try again today and reading reddit and the sonos community it sounds like I just need to hook up the ethernet cables and sonos would handle everything else. Sonos arc still shows as WM1 while everything else shows WM2. Tried rebooting the arc while wired is plugged in but then the sonos app doesn’t detect the arc as connected anymore and puts all the other devices as WM1 instead of WM2. What am I doing wrong or is my sonos arc faulty? I tried different ethernet wires, existing ethernet wires that are connected to my other devices but no matter what the cable is always blinking orange.  Is there a network router setting I have to disable or enable that’s blocking the sonos arc? I guess I could remain as wireless but it’s a bummer I can’t get wir

2
Ken_Griffiths
1 year ago
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cckelly21Contributor I
asked in Home theater

Amp doesn’t work as surround to existing setup

Hey all - I have an Arc and a Sub connected to my TV (also as a stand-alone room in the Sonos app). In addition, I have an Amp connected to two in-wall speakers. I can setup the Amp as a second room and it works great, however I’d like to add them all as a single system. I can play Spotify through both rooms at the same time and that works but really I want to be able to play music and the TV through all of them as one. I’ve tried adding them as surround but no sound comes out when I do that. Any ideas? Thanks in advance!

2
Airgetlam
1 year ago
A
AdamJ03Contributor I
posted in Components and Architectural

Imported playlists with special characters - Scripted Solution

I’ve been having issues with playlists exported from iTunes, where any songs with special characters in the filename wouldn’t play in the playlist, despite playing fine when playing through my library within Sonos. Support weren’t unable to resolve this, their solution was to export as .xml instead of .m3u or .m3u8 - from what I can see it doesn’t even support .xml playlists.Anyway I came across this manual workaround within these forums, which did solve the problem, however I have quite a few playlists, with a number of problem tracks in each, I also export regularly to pick up any updates to the playlists so manually editing every time would be a nightmare.I’ve ended up writing a PowerShell script to fix all of my playlists with one click. I saw a request elsewhere for a script to do this so posting it here in case it is of use to anyone. Simple copy the  script to a new file and save as type .ps1, editing the three variables at the top as per your own structure.If your playlist path

3
A
1 year ago
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JayNContributor I
posted in Components and Architectural

The unexplained thump for One

I hear an intermittent thump during softer passages of various files, particularly in Calm. Though it sounds like a bass kick drum, it is irregular and clearly not keeping time. This often happens with nature sounds or similar as I fall asleep. I don’t see this addressed for Sonos One in the archive.

1
buzz
1 year ago
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ItuftyContributor I
asked in Controllers and Music services

S2 App compatibility

Hi.I have just downloaded the S2 App on to my Samsung Galaxy Tab S6 to control my Sonos Roam but when I try to launch it the screen just flashes with the yellow start screen.My tab 6 is running Android 12 and is fully up to date.Does anyone have any idea what I need to do to get it to work?For info it all works fine on my S21 Ultra phone.Many thanks in advance for your help.

1
Stanley_4
1 year ago
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EspasaContributor I
asked in Components and Architectural

Connecting Woofer to Sonos Amp

Hi,I just moved into a new house where there are four in ceiling speakers (two in the kitchen and two in the living room) and a Sonance woofer in the living room (VP85W). I purchased a Sonos Amp and successfully connected the four speakers and they are working great.  Now trying to connect the woofer, since it is a passive one, I got a Nobsound G2 Pro Mono Subwoofer Amplifier and connected it as shown in the attached pictures. When I play music there’s no sound coming from the woofer. I also tried connecting the woofer through the Sonos app and it’s not finding it. What am I missing? Thanks! 

2
Airgetlam
1 year ago
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pingwing54Contributor I
asked in Speakers

Unable to connect Sonos 5 (2nd gen)

Hi.I gave my daughter my Sonos 5 for her to use but she’s unable to connect to her WiFi.She has tried everything that’s been suggested but still no success. She has even gone back to factory reset but with no joy. All she gets is ‘router not found’ even with an Ethernet cable.What is she doing wrong please? 

5
Ken_Griffiths
1 year ago
S
SolidsenderContributor I
asked in Components and Architectural

Shell Energy / Technicolor router compatibility

Hi, I recently switched broadband to Shell Energy following a house move.  They supplied a Technicolor DGA0122NLK router. I have two Play 3s.  Music will play perfectly for 5 to 8 minutes before stopping.  Error messages include ‘Song not encoded properly’ and ‘Wi-fi connection unstable’.Are there any other Shell Energy or Technicolor router users who’ve had similar problems and have found a fix? Thanks in advance.

5
P
1 year ago
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Jminer99erContributor I
asked in Home theater

turning off a room

I have the beam 2 for a soundbar in my bedroom. I just bought 2 one sl for rear l-r speakers. I want to move the two speakers into the kitchen while I cook, without the beam playing in the bedroom. How do I play music in the kitchen without the beam bedroom playing music?

2
106rallye
1 year ago
K
Kbooth9Contributor I
asked in Portable speakers

roam+move skip when connected to TV/beam

Hello, this is an issue I have had for some time now when switching to S2 but finally getting around to asking why this is happening: I have a beam connected to my tv and when watching tv, works without issue (5.0 setup with 2 ones). However, when I group either our move or roan to the TV setup, they both will skip / have poor connection to TV audio (however the beam and ones still work smoothly) this is unique only to tv audio.  When I stream music or anything else, there’s no issue. Pre s2, it was not a problem at all.  I’ve tried resetting everything, software is up to date, etc and nothing seems to work.  any help is appreciated. 

2
Ken_Griffiths
1 year ago
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Laurent49Contributor I
asked in Controllers and Music services

probleme youtube music sur sonos

Bonjour à tousUn fois YouTube music installé dans l'appli sonos,  la playlist n'apparaît pas. Merci pour votre aide  

3
Airgetlam
1 year ago
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madcrow81Contributor I
posted in Home theater

Connect Amp sometimes loses connections with sound

Since a few weeks my Sonos Connect Amp is losing the sound while watching TV or a movie. It will switch to TV audio instead of my speakers and sub. After a while it will get back. I have unplugged rebooted, reinstalled but nothing works. Anybody has an idea?  

1
Airgetlam
1 year ago
K
KyliemclaytonContributor I
posted in Components and Architectural

Reset iphone to factory settings & now unable to get sonos arc to connect to spotify

I recently reset my phone to factory settings to give it a refresh. I recently went to play Spotify through my songs arc. I now can’t get my arc to connect to Spotify or my wifi. Has anyone come across this issue? 

3
controlav
1 year ago
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Mick FContributor I
posted in Controllers and Music services

itunes albums in feint writing wont play

Have 100’s of iTunes albums that appear in feint writing,but none of them play (error 802)???

3
M
1 year ago
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jrobertsz366Contributor I
asked in Speakers

Why is your s/w so bad?

Why is your s/w so bad?  I have 3 sonos1.  I just bought 3 sonos sl.  I connected one of the sonos sl and now I don’t see the sonos 1 on my app on my iphone.  I just see the new sonos sl.  what happened to the other 3 sonos 1 and why I cannot see them?  Also, I have the reverse problem on my mac, where I see the sonos 1 devices but not the new sonos sl device.  Fix this **stuff**!  Who has the time to trouble shoot your crappy s/w after paying premium price for these devices?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

9
buzz
1 year ago
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Mkes99Contributor I
posted in Home theater

Samsung Q60T, Arc intermittently drops sound

So I just got my Arc it is a refurbished unit connected to my Q60T, I am using Audioquest blueberry cables and every so often (typically on Atmos content) the sound will cut out for like 5 seconds and come back.  I have reset the tv, unplugged and replugged both the TV and Soundbar and swapped my cables. I have also tested eARC auto and off, digital audio and pass through.  seems the dropout is better with eARC off the dropout only happens for a second, but is still noticeable. Anything that can be done to use this Soundbar at its full potential?

3
Ken_Griffiths
1 year ago
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wak215Contributor I
asked in Home theater

Gen one Beam HDMI cable ok with Gen 2 Beam?

I am going to hook up my Gen 2 Beam but have the existing Sonos Gen 1 HDMI cable fished through my wall.  do I need the Gen 2 HDMI cable for the new connection or will my existing Gen 1 Sonos supplied HDMI cable work without losing any new Dolby features?

1
Airgetlam
1 year ago
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baillierossContributor I
posted in Home theater

best mount for Beam G2 under a v.slim Samsung TV

Hey all. I have just put a slim Samsung 43’ in the playroom and am going to place my Beam underneath it. Question is; which mount would you recommend for invisible cabling (my electrician would bury the cabling behind the wall)? I am between the Sonos mount, the Flexson and the Sanus… my main question is which would match this TV?  The TV is the AU9000 model Thanks in advance for reading and hopefully responding 

1
B
1 year ago
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