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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19530 Topics

T
TPorterfieldContributor I
posted in Speakers

Apple AirPlay

I purchase a new Sonos One SL to add to an additional Sonos One SL. My existing One SL connects via Airplay just fine to all my Apple Devices. The new One SL will not connect to any of them. How can this be fixed?

9
T
1 year ago
S
SpegContributor I
asked in Speakers

Crackling audio on Sonos one

Anyone know what I can do about cracking audio in a room just my Sonos One?

2
D
1 year ago
P
Paulie68Contributor I
asked in Home theater

Volume control voice

When I turn up or down the tv volume level a voice comes over saying “volume increased or decreased on arc hdmi 1, so I’m wondering if that voice can be turned off? 

2
P
1 year ago
W
WJGreenallContributor I
asked in Components and Architectural

Analogue input to Sonos ecosystem

Is it possible to distribute analogue input from my music system via the Sonos Amp to the ARC and Sub, please? Although I bought the Amp primarily to power the surround speakers in a Home Cinema setup I was told it would also be able to send to the ARC but I cannot see how to achieve this.

1
jgatie
1 year ago
B
BebopaloolaaContributor I
asked in Portable speakers

Roam SL

Can any Roam SL owners tell me if device plays a sound when you power on and off? I have a Wonderboom and it makes a loud sound when it powers on or off which can be intrusive eg. for a meditation class. Thanks!

2
B
1 year ago
B
blunt81stContributor I
asked in Speakers

Link sub to sonos account

Bought second hand a Sub and did the factory reset, with the Ethernet cable I managed to finally get the Sub connected to my system but it will not function until I link it to my account. However no matter what I do I cannot get it to connect to my account. Why? What's the trick, what am I missing here?

3
Corry P
1 year ago
A
AlaskamickContributor I
asked in Components and Architectural

Multi-Room Music System Zone Player ZP90

My ZP90 has stopped operating.When I select it on my computer I get a message to update it I select not to but it insists on trying to updateNothing I do will allow me to use my ZP90

1
Ken_Griffiths
1 year ago
L
LuisfoContributor I
asked in Home theater

Beam and sub not working

I have my Beam +Sub with a Samsung TV  Beam works perfectly because it’s  connected via Arc To the TV.  sub it’s connected with a solid white light status and the app says they are linked properly but there is not sound from sub. Sometimes the sound comes for few seconds and goes…. i already did everything recommended in this forum about deleting the sub and add it again…. Turn off and on…. Check for updates…. Reboot router…  im very disappointed with this  $700+ piece not working.  do you have any extra suggestion? Sonos tech support I already sent diagnostic 346752926

1
Corry P
1 year ago
M
MelC007Contributor I
posted in Home theater

Connect Sub to Beam for TV and FIVEs for music?

I have  a SUB connected to two FIVES for stereo music listening. In the same living room we have a TV with a BEAM.  Is it possible to play music with FIVES and SUB, then watching TV use BEAM + the same SUB?when I try and connect the SUB to the BEAM it makes me disconnect the SUB from the stereo FIVES which is very frustrating.Seems like an obvious set up many people would want so I would value any advice. Thanks so mich!  

5
J
1 year ago
S
Sebastian-DEContributor I
asked in Controllers and Music services

Spotify advanced playlist

Hi. How can I use the new Spotify Playlist functions in the Sonos App? I’m talking about the new Spotify playlist feature where a Spotify artificial intelligence supplements the current playlist with additional songs automatically. This function is not able in the Sonos App. And vice versa the volume fine tune slider from the Sonos App is not available in the Spotify App 😞

1
Mr. T
1 year ago
L
llloplllopContributor I
asked in Home theater

How many speaker i can connect with doby atmos

I have many type of Sonos speakersArc  one sl - 2and symponysk -2 when I was connecting Arc and Surround one sl-2It is support Dolby atmos But Even if i connect all speakers app sad  It is orperating on Dolbt atmos

4
buzz
1 year ago
R
robokittyAvid Contributor I
asked in Controllers and Music services

with new S2 app I get stuck in "not connected"

Recently the iOS S2 controller app was updated. In the past if a device was unplugged, it just didn’t show up. Then when you plugged it in it would be found. It was like this for ages, with S1 also.Now if you unplug a device it shows up as “not connected”, and even if you plug it back in it remains “not connected”. There is now a lengthy process to re-connect.Luckily for me, for now, the S2 controller on the PC still works the old way – I can unplug and re-plug. To add insult to injury, it also says it can’t find a Sonos Connect. Well, I decommissioned that a year ago, and of course it isn’t supported by S2 anyway. The fact that it spends many minutes trying to reconnect to it is annoyingI went to the web page, and it listed all my devices correctly, but said they all needed to be update to make the S2 compatibly. But that is clearly not true either – I have used all my device with S2.Regarding my main problem, the “not connected” when I turn something off. I know Sonos has always reco

2
buzz
1 year ago
V
vtboy51Contributor I
posted in Components and Architectural

Sonos amps, same house different SSIDs

I have a main house plus a rental space, I’ve created two SSIDs on my network, "home" and "guest". I'd like to add one amp to "guest" network, so that people on the "home" network can't accidentally access that speaker and vice versa. Is it possible? 

7
buzz
1 year ago
T
TegsAvid Contributor I
posted in Home theater

Arc keeps cutting out my Headphones

Hi , I recently got a set of Mark Levinson headphones but when I try to enable Bluetooth on my LG E9 it connects for a few seconds and then cuts out , I tried unplugging my arc and then it works but stops again as soon as I plug it back in , even if I change the settings and turn earc off and pick tv speaker it just reverts back to earc and my sonos set up after a few seconds ........any ideas of anything else to try ? Thanks.

9
buzz
1 year ago
macmovieman
macmoviemanTrending Lyricist I
asked in Speakers

Some speakers stuck “updating” after upgrading to 14.20 any suggestions?

I would love to know if anyone has their speakers stuck updating after the latest upgrade to 14.20. It’s been like this for a few days now and just frustrated, not knowing what to do.  

5
Airgetlam
1 year ago
B
bawbagContributor I
asked in Advanced setups

Google mesh - connect to surround speaker

Hello,A few years ago I had real issues keeping sonos connected to my WiFi. A kind contributer here advised that it was my Google mesh causing the issue and to connect a speaker to one of the google WiFi points, I did and this fixed the issue.I've moved house now and installed Google again, the nearest speaker to a Google wifi point is play 3 and part of surround set up - linked to a playbar linked to TV. If I connect to this play 3 will that keep the Google wifi and sonos in sync?At moment I'm having issues connecting at all to Google wifi so looks like factory reset and start from scratch is way ahead.Thanks David

10
J
1 year ago
G
Giovypa83Contributor I
posted in Home theater

Dts Or Dolby Digital

Hi I own a Beam 1 Gen. + Sub Mini I wanted a technical opinion. When a file or something I'm watching on TV supports both DTS and Dolby Digital what is better to use? I tried but I don't notice a particular difference, also because since I have to fiddle with the remote control in various menus, the transition is not immediate. Thank you and see you thanks in advance for the help.

5
G
1 year ago
S
spickfordContributor I
asked in Home theater

Remote Handset Support for Sky Glass with Sonos Beam Gen 1

I have set up my Sonos Beam Gen 1 with my Sky Glass TV, however initially the Volume Control failed to work with the Sonos Beam. I had to change my Sky Glass remote to IR and now the Volume Controls work, but not ideal. The buttons for Sky Glass do not respond 100% and have to point the remote at the TV. When will Sonos Beam support the Bluetooth connection of the Sky Glass Remote and does anyone know if it’s supported with the Sonos Beam Gen 2?

7
106rallye
1 year ago
T
TomeuContributor I
asked in Controllers and Music services

Separar un sistema en 2 casas

Hola! Tengo un sistema sonos que inicialmente se instaló todo en una misma casa… Ahora necesito separar 2 dispositivos que se queden en una y otros dos que se han trasladado a otra… pero no encuentro la manera de hacerlo… alguien sabe cómo?

1
J
1 year ago
G
Gcurtis55Contributor I
posted in Speakers

I hate my sonos system

I have had my Sonos system for five years. Over that period it has gone from working properly 10% of the time I try to use it to now, about 75%. If I get another cannot find your system or reboot your router or move my speakers closer to my router message  l will scream. I have reinstalled at least 50 times . I fantasize about burning my speakers in a backyard fire and posting the video. Today is a perfect example. A nice quiet Sunday am and wanted to put on quiet classical piano with our coffee. We had the system playing holiday music yesterday, working fine.  Today, it cannot find my system/speakers.  I have a house with a very effective wireless router that reaches all corners of my home including my office in the furthest corner where I am on zoom calls via wireless all day long. My two speakers are, one, in the same room as my router and one in adjacent room. I am so done with this unreliable piece of ** *Moderator Note: Modified in accordance with the Community Code of Conduct.*

2
Airgetlam
1 year ago
S
SHPMusicContributor I
asked in Home theater

Using Port to Send Surround Signal to Amp

Can I use the Line In on a Sonos Port to send the rear surround L/R signal from my AVR (which has pre-outs for all channels) to a Sonos Amp wired to in-ceiling speakers behind my viewing area?  For context: I’m moving to a condo that is pre-wired for for in-ceiling speakers in areas that have a drop ceiling (including an area behind the living room which does NOT have a drop ceiling and cannot be wired for in-ceiling or in-wall speakers). The pre-wiring all runs to a utility closet in the back of the condo. I’ll be powering the in-ceiling speakers in the condo with Sonos Amps that’ll live in the utility closet. I’m also setting up my “HT” in the living room which will include a Marantz AVR wired to the LRC speakers, the LR surround speakers as well as the subwoofer.  I cannot run wires from the AVR to the in-ceiling speakers or back to the utility closet unfortunately.  It’d be great if I could run RCA cables out of the rear channel pre-outs on my Marantz AVR into a Sonos Port located

1
jgatie
1 year ago
W
WischulzContributor I
posted in Portable speakers

sonos roam is disconnected because of Access point

Why does my sonos roam is always disconnected when my phone changes of signal but is the same Wi-Fi?

2
controlav
1 year ago
R
RvA70Contributor I
asked in Speakers

Play 5 (gen1) stereo pairing through WLAN/wifi

Hi everyone,I'd like some advice on how best to connect two Play 5 (gen1) as a stereo pair in our garden house.This garden house has an Access Point (connected to our router via WLAN in our main house) that allows WLAN connection and wifi connection.Do I need to connect both speakers via a WLAN cable or can one speaker function as a router for the other speaker? What should I then do with the wifi on each speaker? 

1
Ken_Griffiths
1 year ago
U
Umb3Contributor I
posted in Portable speakers

Move Problem heeelllppp

Hello everyone!  I have a move, I always keep it in the charging base and it's already the second time I turn it on but it doesn't turn on, only the microphone light stays on.  Has anyone had the same problem as me?  do you know how to solve?  thanks in advance to whoever answers me.p.s. any key I press nothing happens. I can't turn it on or off  

16
Ken_Griffiths
1 year ago
J
JordiJordiContributor I
posted in Home theater

SUB OR BEAM ?

HelloI am owner of a new system of Sonos at my home.I bought set of :1 Five and 2 One SL I am not filling like its the best fit together with the TV and thinking what to do:I am debating what is the better product to improve my home theater experience debating about Sub Gen 3 \ Sub mini \ Beam.I connected the Five to the TV with AUX cable but I feel like its missing some quality on the way.I am sure that buying Sub will improve the experience and also Ray\ Beam that will connect with a better option like HDMI cable to the system.The thing is if there is anyway to connect wirelessly the TV with the FIVE and than i guess I will go for the SUB option.I have also APPLE TV but the airplay not working always the best (some applications not supporting and sometimes having delay)  ThanksJordi

2
J
1 year ago
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